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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/03/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Our strata employs a property management company, Pacific Quorum Properties. The company has failed to meet their contractual obligations in almost every regard. Their communication is poor, they have failed to flag accounts in our strata that are in arrears and they have issued forms for property sales without reconciling accounts. As such, our strata council has had to self-take on many of the tasks that Pacific Quorum has failed to perform. Due to Pacific Quorum's negligence the strata has found its finances in utter disarray and we have had to increase strata fees to cover the shortfall. Rather than work to fix the problem, Pacific Quorum Properties has continued acting in a negligent and obtuse manner resulting in our strata's decision to hire a new company. Pacific Quorum is holding us to a 60-day notice period, however the property management representative assigned to our building is cancelling meetings that he is contractually obligated to attend. The extent to which Pacific Quorum has underperformed or outright neglected their fiduciary duties to our strata is mind boggling.Customer response
06/03/2024
I am a member of the strata council
Business response
13/03/2024
We are sorry that the consumer has had a poor experience with our company. We have successfully managed the strata corporation since 2015. Prior to receiving the strata's termination request, we did not receive any complaints or negative criticisms from the *************** The consumer is a new ************** member. Per our management agreement, we requested that the strata lot owners, not the **************, make the termination decision.
Customer response
14/03/2024
Complaint: 21394647
I am rejecting this response because: This is a disingenuous response. Pacific Quorum knows that they were not performing their duties as they were obligated to do and they continue to perform poorly. They do not reply to client emails, they still have not reconciled accounts left in arrears, and our current representative is non-responsive and is avoiding meetings that he is obligated to attend.
Sincerely,
*********************Business response
25/03/2024
We again apologize for the consumer's poor experience with our company.Customer response
25/03/2024
Complaint: 21394647
I am rejecting this response because: Pacific Quorum has made no effort to rectify the damages caused, they have not assumed responsibility for their negligence, neither have they demonstrated better customer service. Their employees continue to be non-responsive and dismissive of strata council inquiries and concerns.
Sincerely,
*********************Business response
01/04/2024
we have responded twice with an apology - we have nothing further to add.Customer response
02/04/2024
Complaint: 21394647
I am rejecting this response because: *********** has not apologized to the entirety of the owners in our building. They have not taken responsibility for their actions, and their representatives continue to under-perform.
Sincerely,
*********************Initial Complaint
11/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I made a concern multpile times to the property manager, Sam C***, for *********** ***** in Vancouver about no running water coming out of the water faucet outside of my place/the building. I addressed my concern and asked about the blue print/map of the property for the water shut valve to be turned on, so my water faucet from outside can have running water. The property manager told me to figure out the blue print/map for the water shut valve for my place because he does not know despite being a property manager who should know, and he told me to hire a plumber to address the water faucet from outside. As a duty of a property manager, he was not responsible to know the blue print/map of the building, leaving me to figure it out myself, leaving me to hire my own plumber, and, ultimately, leaving me with no running water from my faucet from outside. All in all, I just need the water shut valve to be located and turned on, so I can have running water from my faucet outside rather than the property manager leaving everything up to me even though I pay my monthly Strata fee.Business response
01/11/2022
Thank you - the exterior water lines are being winterized so that they will not freeze over the winter months. When the lines are reactivated in the Spring we
will work with the Strata to ensure that the water line servicing the consumer's garden area is fully operational. We apologize for the delay.
Customer response
07/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I will wait when the exterior water lines are reactivated in the Spring since they are winterized right now. If my exterior water line is not reactivated in the Spring, I will make another formal complaint. Thank you BBB for a resolution in the mean time.
Sincerely,
**** ***Initial Complaint
12/07/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
I recently switched from post dated checks to direct withdrawl for my condo maintenance fees to Pacific Quorum. Right away they started taking too much out and it took 3 months to get them to correct it. Now I can't get the extra money they took from me. They claim they sent me a check on June 2 but I have not received anything. Can I get my money back or is this just the cost of living in the digital age? It's not a significant amount of money to most people I'm sure, but I can't afford to be giving away money.Business response
12/07/2021
We apologize for the delay in refunding the $161.25. We will ensure that the funds are repaid immediatlely.Customer response
14/07/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ******
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.