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          A-1 Drainage Plumbing & Heating Ltd. has 1 locations, listed below.

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            Business ProfileforA-1 Drainage Plumbing & Heating Ltd.

            Plumber
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 29/11/2013

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Plumbing, drainage or heating project.

            Business Details

            BBB File Opened:
            11/9/2006
            Years in Business:
            25
            Business Started:
            11/3/1999
            Business Incorporated:
            12/4/1999
            Accredited Since:
            29/11/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Business Management
            • Peter Campa, President/Director
            Contact Information

            Principal

            • Peter Campa, President/Director

            Customer Contact

            • Peter Campa, President/Director
            Additional Contact Information

            Fax Numbers

            • (604) 266-8253
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Florencia A

            27/05/2022

            For a replacement of a toilet, A-1 Drainage charged before the job was completed $783 total 5hrs labour. They also only generated one legitimate invoice for 3 hrs laboutr and then another email with a blurb saying to pay half of $290 ( estimate on future changes ) or else they job would not get done, when I called their office to enquire about the charges, Trinh office manager took offence by my enquiries and wanting an explainaition about the charges, she was emotional and accused me of wanting to take advantage of their company?? I said to her, please treat me like a customer. I was also mentioning to her that their office sent tech twice to wrong buiding and considering they are charging hourly, she screamed at me. I was in disbelieved on how she treated me as a customer and how **** she can be taking things personal....when I was making legit quetions.. then she said if no payment they would not complete the job! and that I was free to contact another plumber to get an opinion, by this time I had no choice to pay what they were asking cause I needed a toilet to use, I wasn't going to enquiry on more charges from an independent plumber, **** **** ******* ** ****** ****** ******* ***** ** ****** **** *** ********* ***** ** ******* **** ****** *** ***** **** ** **** ** *** **** ****** ******* I felt I had no choice at this point other than paying the bill $ 493.00 plus deposit on their supposed estimate, not an invoice for the amount of $ 142.50 I will not pay the remaining $ 142.50 cause of their excess of charging me total of 5 hrs labour * ** ****** **** *** ***** *** *** * **** ******** I have read other bad reviews about their over charging, please be careful with this Company, I guess they think because they are 24 hrs emergency Co. they can charge what ever they want. * **** ** ******* **** * ****** **** ***** ** ****** **** ***** ** * ******* ***** ******* 

            A-1 Drainage Plumbing & Heating Ltd. Response

            20/06/2022

            Dear *** ****** *****, Our company is based on integrity, quality and customer satisfaction but sometimes customer satisfaction can not be achieved when the client is not being honest, we need to stand firm with truth. With *********’s initiation of our services we had to perform two service calls. 1st Visit - Was to pick up, deliver and install a toilet she choose from **** *****. Upon removing the old toilet to install the new one the plumber found her toilet flange was failed. ********* and ****** were informed of the failed flange and her old toilet was reinstalled so she would continue to have an operational toilet until there was approval for further repairs. Client was billed for 3 hours which in her complaint acknowledged as legitimate. After ****** approved repairs for the toilet flange and drain line in the ****** portion of the building a time was set to do the ****** repairs and a time was set to deal with *********’s removal of the old toilet and installation of a new toilet. Note the work required on the second visit to *********’s unit had her approval of amount to be billed prior to the work being performed, $290.00 + GST. 2nd Visit - removed old toilet installed the new toilet as per estimate 110216. ********* was aware of all costs before service was performed and was fairly billed for her portion of work, now wanting a discount has twisted the truth and has not paid her portion in full. Please read the email below provided by the ****** ******* ********* for the home of ********* ****** who is making the complaint. I trust that this email will be sufficient in exposing the truth. Thank you, Peter C**** ** ***** * ** *** **** *** ***** ***** ** **** ** ** *************** * ** *** *** **** **** *** ***** * **** ** ****** ** *** **** * ******* **** ** * **** ******** *** ****** ** ******* ** ******** ********** ** *** ****** ** ******* ** ** ******** ** ************* ** ***** **** ******** ****** *** ** ***** ********** * **** ** ** ******* ** * ******** ** *** **** ** ** ** ************* **** ** *** ******** * *** ********* ** ******** ** *** **** ****** ****** ********* ***** ********** ** * ****** *********** *** ********* ******** **** ******** **** ****** *** ** ** *** ** ******** ******* ** ********* ********* ***** ********** ****** ** ***** ***** ** ******** ** ********** *** ***** ******* ***** *** *** ****** *********** ** *** ***** ****** ** ******* **** *** ****** *********** **** *** *** *********** ******* *** ****** *** ***** **** ** **** ***** *** ***** **** ** *** ***** ** ****** ***** ***** *** ***** ************** ** **** ** ******** ** ***** * 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