Business ProfileforMark's Marine Pharmacy

I ordered medication to be shipped to me from Marks Marine Pharmacy on 12.21.2023. I was told that the process required a consultation with their pharmacist; however, due to their pharmacist not being available, I would not be able to have a consultation and they would ship the medication. I was then instructed to click on the link below and fill out our temperature-sensitive agreement that It goes over the basics of how we send all of our temperature-sensitive medications and will auto-attach to your patient profile. (see email attached). This temperaturesensitive agreement was not, as purported, to go over the basics of how medications is sent, it was an attempt to shift risk of delivery (or non-delivery) of the medication to consumer.The medication sent to me did not have a temperature issue. The issue was that it was held at customs for improper documentation by ****** and then returned to sender. The pharmacy did not respond to multiple emails re: the shipment and when I spoke with Supervisor ******** today, she refused to send me a new package of medication or provide a full refund as requested.Even though I explained to ******** that I had not received the medication that I paid for through no-fault of my own and that I was not provided a consultation with a pharmacist where risks would have presumably been discussed, ******** refused to make me whole informing me that I would lose the $574.98 that I paid (and not receive the medication). This is an on-line pharmacy ****, where they take consumer money and do not fulfill their commitment to ship you the medication.