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Business Profile

Payment Processing Services

Hyperwallet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Information and Alerts

Accreditation Status

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

F

Reasons for Rating

  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Failure to respond to 1 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

How does the Better Business Bureau rating system work?

Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.

BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.

Alert Details

This business has 1 alert.

Pattern of Complaints

As of September 5, 2025 BBB files indicate that this business has a pattern of complaints concerning the following issues:



Customer Service Issues

Consumers complained that they aren’t able to set up an account.



Service Issues

Consumers complained that the business did not provide information on service fees.

Consumers complained that their funds went missing or were stolen.

Consumers complained that they were charged twice for service fees.



Refund/Exchange Issues

Consumer complained that the business did not provide their refund.

Consumer complained that the business did not provide information on service fees.





We offered Hyperwallet the opportunity to address the above identified patterns. We did not receive their response.

 

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.