ComplaintsforFBA Masterclass Inc.

• Initial Complaint

  14/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I found FBA Masterclass from a ******* ad. My wife and I had a **** call with them to go over their course. We were taken aback by the mentor-tier cost ($13K) but were also looking for a mentorship business opportunity. My wife stepped out at the end of the call and I expressed my desire to "sleep on it" but *****, our rep on the call, pressured me to close right then. I also wanted to commit and get going because I was VERY busy with other pursuits and knew I had a short window to get this program up and running. I signed up for the payment plan so I didn't pay all the money up front to FBA (or so I thought) but I did NOT know FBA contracts a third party loan company which DOES pay FBA UPFRONT the full $13K, then issues the loan to you. After signing up, I found there were LOTS of things not disclosed in FBA's pitch. For example, tons of additional expenses--in addition to the $13K paid to FBA AND the $3K you need for product. Then, you have a mentor assigned but they don't hold your hand along the way walking you through step by step. Instead, it feels like they're a motivational speaker trying to get back to making money. I'm a super busy entrepreneur and NEEDED someone to take me step by step, otherwise it's too much time and too high of a learning curve--that's what I thought I paid for. My only call with my mentor he told me to stop the course and to set up the business. FBA also doesn't disclose that their model ONLY works when you get the product from *****, which I do not want to support. Since signing up, my daughter also started fainting unexpectedly and my life and medical bills have caused me to have NO time to dedicate to this. I asked FBA for a refund--they say their hands are tied but the third party loan company says they CAN cancel the loan if FBA refunds them. In other words, FBA CAN refund me but doesn't want to. They have refused my two emails requesting refund. Parenthetically, FBA also has a VERY low course completion rate and I now know why.

  Business response

  19/03/2024

  Thank you for reaching out and sharing your concerns. We understand that the journey to starting an ****** FBA business can be overwhelming, especially when juggling other responsibilities. We apologize if you felt pressured during the call, as it's not our intention. We want our students to feel comfortable and confident in their decision to join our program.
  
  Regarding the cost, we understand that the initial investment can be significant. However, we believe in the value and potential return on investment that our program offers. We also offer different payment options to accommodate various financial situations. 
  
  Our coaches are there to guide and support you. Motivation is part of how a coach will support you (building a business is not a walk in the park) but there are also actionable steps you have to accomplish as part of the program and to learn the processes involved in FBA. Your coach will help you through these steps: you can ask questions via the chat with your coach or even book a call with him as needed. He's there to help you in the learning journey.
  
  We do have the strict no-refund policy as outlined in your signed enrollment form and the information is also readily available online. Thus we're unable to process a refund at this time. 
  We're here to support you and help you move forward with the program. As previously offered, we can put your enrollment on pause so you can focus and allot more in taking care of your daughter. When you are ready to resume, you can let us know and we'll be here to help!

  Customer response

  20/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I WILL NOT ACCEPT THIS! *** *** * ********** ********* ******* *** * **** ** ******** ***** ****** **** in ******* and in ****** if I am not refunded before March 31, 2024. ************* ** * ** *** ********* * **** *** ** ****** ******** ** ***** ******** *** ** ****** *** ********* ****** ** **** ********* ********* ***** ** ***** **** ****** **** ***** I am already associated through my movie endeavors, particularly my contacts at the ************ which is the #1 most trusted new source currently. 

  It is unbelievable that any business would pretend to be honest and continue to refuse refunding $13,000! It is absurd that FBA would continue to invite me to work together! How can you not understand that your coercive actions have FOREVER soured me from doing business with you--or participating at all in the business with which you are involved?? I WILL NOT work with your company now or at any time during the future. You will decide whether this is resolved quietly or publicly.

  This is my final request to resolve this without further issues.
  
  Sincerely,
  
  *************************

  Business response

  22/03/2024

  Hi *****,
  
  We apologize for the frustration. It's never our intention to make any of our students feel this way. We are committed to providing a positive experience for our students.
  
  Reviewing the additional information you have shared with the team, we understand where you are coming from. We've requested that Elective team process the refund for you. Please give it 7-10 business days to reflect on your account depending on your bank's processing time.
  
  Thank you for sharing your thoughts. Your feedback is helpful to improve the student experience and we will definitely continue to work on ways to prevent any misunderstanding in the future.
  

  Customer response

  22/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much. Very grateful for your empathy.

  I will watch for the refund. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  29/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had signed up for the *** tier of their Amazon ***** back in 2021 and paid $10,000. It hadn't worked for me and I had written it off as a loss. I was approached by the company again back in Oct/Nov of 2022 and was informed they had a few openings in their diamond plan which was an additional $12,000-15,000 (I forget the exact amount). I worked them down to an additional $10,000. I asked the sales rep several times about the plan and I was told several times " **** ***** ******* *** **** **** ** **** *** ***" in the sense that they would help do everything from picking product to launching it. Once I signed up for the program it became clear that it wasn't done for you. The reason I never disputed with the BBB is honestly I never thought of doing it. I just realized now that I can. I've asked them for a refund a few times and mostly have gotten crickets. I just want to get bumped back down to the *** tier of their course and get a refund on the Diamond portion of it. I don't like that I was lied to regarding the "done for you". I get sales reps can embelish things, but if it was made ******* clear exactly what the program was, I would have never proceeded. It was a bit of a bait and switch or false advertising and it isn't a small amount of money. That is why I want to get my money back. This whole thing has left a bad taste in my mouth.

  Business response

  02/01/2024

  Hi There! As part of the Diamond program, we have services that we help you with for your main product such as sourcing, branding, copywriting and PPC set up. These are all indicated in your signed enrollment form. 
  
  However, we also highly encourage that you go through the course (especially the 20-unit challenge) in order to understand how the business works. That way, you can make good business decisions once we connect you with our partners who will help with your main product.
  
  If you want to skip going through the 20-unit challenge, we'd respect your decision. You can email our team via *************************** so we can connect you with our partners. 
  
  We do have a strict no refund or cancellation policy as per our terms and conditions and the course is digital content that you have had access to. The Terms of Service (*************************) is also indicated in your signed enrollment form.
  
  We always aim to provide clear and accurate information and we're sorry about the frustration. We're here to make the experience better moving forward and support you in this venture!

• Initial Complaint

  03/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Date of transaction September 24, 2023 The amount of money paid at the time was $750.00, but the entire contract is for $9,000.00 Online course activities, life coaches to help out within 3 5 business days. A proactive approach to making money.To cancel the contract.No the business has not tried to resolve the problem, only stating rules that are required. Reference: ******************

  Business response

  05/10/2023

  Were sorry to hear about the frustration with your experience with us.Your feedback is valuable and weve made sure we investigated this thoroughly for you.
  
  Reviewing your account, you booked a call with us and communicated with our enrollment team several times before and after your enrollment into the FBA Masterclass course.
  
  We do our best to be transparent about the program and provide as much information as possible before enrollment. This is also one of the main reasons why we let you watch the Webinar so you are well-informed with what we offer and decide if this is for you. (See Communication document)
  
  Having shared your determination to learn about the business and get started, our team offered a discount for the total tuition as well as the financing option. That way, you can get started by having full access to the online education platform even before you pay in full the total cost of the tuition.
  
  In line with our aim for transparency, we have also included the Terms of Service in your enrollment form in addition to the services that will be provided. The enrollment team also mentioned this to you during the call.
  All the resources (e.g., full access to the FBA Masterclass education platform, private *************** weekly calls etc.) have been provided so you have lots of opportunities to get your questions answered.
  
  Our team also reached out to you multiple times regarding filling out the onboarding form so you can be assigned an advisor. This is important so we can assign you an advisor who matches your learning style and schedule. However, we have not received any reply from you. (See Communication document)
  
  We have been transparent throughout the enrollment process and provided the services as indicated in the contract. We are unable to cancel the remaining payments but wed be happy to move forward in making sure you continue to receive the services as outlined in your signed enrollment form and make this a better experience from here on.

  Customer response

  08/10/2023

  
  Complaint: ********
  
  I am rejecting this response because; Nothing in the executed contract, along with the business terms of service, states anything referencing the client has the right or does not have the right to cancel the contract. The business was notified on Monday, September 25, 2023, via a phone call and left a message requesting to cancel the contract. On September 26,2023, again the request to cancel the contract was made via text message to the enrolment team. In reviewing the laws of ******, the consumer has the right to cancel a contract on ******************************** stating: A consumer may cancel a direct sales contract by giving notice of cancellation to the supplier not later than 10 days after the date that the consumer receives a copy of the contract. Which was done. According to ******* law, the consumer can cancel a contract within 3 business days, which was done.Therefore the request to cancel the contract should be agreed to by the business.
  
  Sincerely,
  
  ***************************

  Business response

  11/10/2023

  We do have Terms indicated online. By accessing and using the course and services, you agreed to the Terms and Conditions of Use: *********************************************

  We have also attached the screenshot for your reference.

  Customer response

  18/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  On October 5, 2023, the business response to complaint #******** that I made, clearly stated that they try their best to be transparent, which is untrue.  On October 8, 2023, I responded by stating that they never provided any documentation, stating that the consumer didnt have the right to cancel.  On October 11, 2023, they provided the attached document, this is the first time that I have seen that document and wording, as it was never provided before.  The wording on the attachment, clearly states that at any point in time, the company has the right to rescind or cancel the contract.  In reference to the statement on the attachment, it states all sales are final and cannot be seen until after one signs the contract and is given access to the FBA Masterclass group, as it is a private group and cannot be seen by others without joining.  The consumer isnt provided access to the group unless they execute the contract before they will accept you as stated next. Your membership is pending approval Answer these questions from the group admins to help them review your request to join.Only the admins and moderators will see your answers. What is the email address you used to sign up for FBA Masterclass? Write an answer... What's the Secret Password? (Mandatory) As stated in previous postings, all of the documentation provided, never referred to where the customer has the right to cancel a contract.  Nothing was ever provided, stating that all sales are final.The Dashboard or My Dashboard is only provided, after one signs the contract and even still I was not directed to the dashboard, other than their response on October 11, 2023. Additionally, both ******** law and ** law afford a time period in which the consumer can cancel a contract, which has been done in this instance. The company should respect the consumer's right as stated by law, and rescind or cancel the contract. The company is selling product(s) and/or services misrepresenting the consumer's rights as stated below.  They do not have the right under any law to not ***** my request to cancel the contract. 
  
  To candidly state my issue, I informed the representative multiple times, that I couldnt afford the program.  I am paid $2,600.00 per month.  My expenses are approximately $2,250.00 a month, which doesnt include not stated expenses and unforeseen expenses and that leaves a balance of about $350.00 remaining a month.  Which doesnt include the cost of this course at $750.00 per month for a year.  As stated multiple times, I could not afford it, but still, the representative pushed to sell the product.  I have done everything legally to cancel this contract, but the company keeps coming up with different points on why the cant cancel the contract.  I have met and abided by the laws of both countries.  In both ****** and the ***, the cooling-off period is 30 days.  I have respectfully requested that this contract be rescinded and if legal action is needed/required, I dont see how any Judge, much less a jury would allow any company to not allow a consumer a specific time to cancel a contract.

  
  Sincerely,
  
  ***************************

  Business response

  19/10/2023

  Hi *****,

  We have the Terms of Service in the contract. Seeing that it was signed, implies that you have thoroughly gone through the details and agreed to the terms.

  In addition, the information on the Cancellation/Refund policy is also readily available online regardless if someone has access to the course. You dont need to be enrolled to view that information online.

  We understand the challenges with the financial constraints. We are unable to offer a cancellation. But since your payments are with Elective, you can definitely reach out to them and explore options of possibly making monthly payments more feasible for you.

  Customer response

  20/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I was on the phone with ******* on September 24, 2023, after watching a ******* video presented by *** ****, where he stated that the MasterClass course would show anyone easily on how to make passive income,within 90 days.  He told me initially the cost would be $12,000.00 USD for the *** Course, and I consistently informed him that I could not afford it.  When I asked if I could have a bit of time to think about it (cooling off period), he not only reduced the price to $9,000.00 but I still informed him that I could not afford it.  When I asked him again if I could have some time to think about it, he told me that I could, but he only had a few licenses remaining.  I asked him if I didnt do it now, how long would I have to wait and he said that he didnt know, but it could be 5 6 months and after the call, he had 2 other people that he wanted to present the course to.  In reality, I should have declined it, but decided to purchase the course and was set up on FBs page to present questions and he made sure that I had everything to start.  On Monday, September 25, 2023, I logged into the course and followed the instructions on watching the various chapters. Chapter 1, was all about this person and that person on how easy it was to use the course it was to make money.  After finishing the first chapter and even participating in one of the Zoom meetings, I again decided that I couldnt afford it and ceased accessing the course. I attempted twice to call *******,but no response, he messaged me about what I wanted and I responded that I wanted to cancel.  ********** he said that I couldnt, so on the following day, September 26, 2023, I called my ******************* to dispute the charge,which is still in process.  On October 1, 2023, I filed a complaint with Better Business Bureau, which is still ongoing.  With the initial complaint, I simply requested to cancel the Contract, but with each and every response thereafter, they say that it is in their terms of service, which is untrue, as nowhere does it state that the consumer has the right to cancel. But, oddly enough, MasterClass in their T.O.S. has at their sole discretion to cancel any members contract, which is odd that is only one-sided!  In looking at any law on executing contracts, in the ****************, where I reside, there is a 3-day limitation to cancel a contract.  Where the company is located, which is in *********, ** or ******, as far as I understand, the customer has 30 days.  After FINALLY doing more research,the company sweet talks people on how easy it is to make passive income, but it not only takes time, but it takes additional money and there are no guarantees.Which anyone should understand and agree to, but after telling them about how much I make and how much my monthly expenses were, they once again, respond with snowball responses and dont allow any recourse to the customer.  they have been rather devious and underhand, as they keep saying that they are transparent on this or that, but as I have found out, that isnt the case. All I am requesting is to simply wash my hands of this whole debacle once they agree to cancel my contract.

  
  Sincerely,
  
  ***************************

  Business response

  26/10/2023

  We appreciate you taking the time to share your experience with us and being detailed with what's happened. 
  
  We stand firm on the fact that our team has been transparent on the Cancellation/Refund policy as indicated in the signed contract as well as the information online. However, we also understand that sometimes such information can be misconstrued. This is certainly not our intention.
  
  After carefully reviewing your account, we have taken the step to cancel any future payments as you requested. 
  Your patience throughout this process is greatly appreciated, and we hope this resolution better aligns with your expectations.

  Customer response

  28/10/2023

  Complaint: ********
  
  I am rejecting this response because:

  I initially filed this complaint on October 01, 2023 and have gone back and forth with FBA Masterclass with the Better Business Bureau.  Too often the company states that they are transparent, which apparently isn't the case.  This ordeal with the Better Business Bureau has taken about 25 days or just over 3 weeks and has caused me undue stress.  I have done everything that I could do, by bringing this dispute with my ******************** filing a complaint here with the BBB, along filing complaints to Consumer Protect, ****, ******* Attorney General, and Trust Pilot.

  On October 20, ****, I placed my request to cancel the contract with Trust ******, located on  ********************************************************* by stating: 
  Cancellation of Contract - I was on the phone with ******* on September 24, 2023, after watching a ******* video presented by *** ****, where he stated that the MasterClass course would show anyone easily how to make passive income, within 90 days. He told me initially the cost would be $12,000.00 USD for the *** Course, and I consistently informed him that I could not afford it. When I asked if I could have a bit of time to think about it (cooling off period), he not only reduced the price to $9,000.00 but I still informed him that I could not afford it.When I asked him again if I could have some time to think about it, he told me that I could, but he only had a few licenses remaining. I asked him if I didnt do it now, how long would I have to wait and he said that he didnt know, but it could be 5 6 months and after the call, he had 2 other people that he wanted to present the course to. In reality, I should have declined it, but decided to purchase the course and was set up on FBs page to present questions and he made sure that I had everything to start. On Monday, September 25, 2023,I logged into the course and followed the instructions on watching the various chapters. Chapter 1, was all about this person and that person on how easy it was to use the course it was to make money. After finishing the first chapter and even participating in one of the Zoom meetings, I again decided that I couldnt afford it and ceased accessing the course. I attempted twice to call *******, but no response, he messaged me about what I wanted and I responded that I wanted to cancel. Both times he said that I couldnt, so on the following day, September 26, 2023, I called my ******************* to dispute the charge, which is still in process. On October 1, 2023, I filed a complaint with Better Business Bureau, which is still ongoing. With the initial complaint, I simply requested to cancel the Contract, but with each and every response thereafter, they say that it is in their terms of service, which is untrue, as nowhere does it state that the consumer has the right to cancel.But, oddly enough, MasterClass in their ****** has at their sole discretion to cancel any members contract, which is odd that is only one-sided! In looking at any law on executing contracts, in the ****************, where I reside,there is a 3-day limitation to cancel a contract. Where the company is located,which is in *********, ** or ******, as far as I understand, the customer has 30 days. After FINALLY doing more research, the company sweet talks people on how easy it is to make passive income, but it not only takes time, but it takes additional money and there are no guarantees. Which anyone should understand and agree to, but after telling them about how much I make and how much my monthly expenses were, they once again, respond with snowball responses and dont allow any recourse to the customer. In my honest opinion, they have been rather devious and underhand, as they keep saying that they are transparent on this or that, but as I have found out, that isnt the case. I simply would respectfully request for them to cancel my contract.
  Date of experience: September 24, 2023. 

  The response from FBA Masterclass was replied to on October 23, 2023, stating as follows:
  Reply from FBA Masterclass 5 days ago ** ****** ***** *** *** ******** **** ** *** ********** ***** ***** ** **** ***** *** ********** ****** ************ **** ** *** *** **** *** **** **** ** ****** **** ********* ****** ***** *** ** ** *** *************************** ** ** *** ************* **** ** ***** * *** ********** ** ****** ** ****** ** *** *********** ******** ***** * **** *** ******** * ******** ** ***** ******  * ***** ************ ******* **** *** *********** ****** ** ******** *** ****** ***** **** ****** **** ** **** **** ************ ** ******* ** ****** *** *********

  From:FBA Masterclass *********************
  Sent: Monday, October 23, 2023 5:38 PM
  To: *************************** ******************************************
  Subject: [External] Re: FW: Cancellation of Contract
  
  Hi *****,
  
  Thanks for reaching out and sharing your experience with us. Our apologies for any inconvenience this may have caused and we want to make this better for you.
  
  We do have a strict policy regarding refund and cancellation. Considering the circumstances, we've gone ahead and cancelled the payments you have with Elective. There should be no charges moving forward.  . 
  However, if you do wish to re-enroll in the future once your finances are more stable, feel free to let us know. We are here for you if you wish to pursue your learning on FBA.
  Let us know if you have any other questions!
  
  Best,
  

  FBA Masterclass
  Student Success Team
  ***************************
  
  With the above response from the company, the question is - does this mean the contract is finally canceled?  I thought it did but by their response to the BBB, it either is or isn't canceled or one hand doesn't know what the other hand is doing in their company. There seems to be a lack of communication within the company and it does not help with the so-called transparency they have referred to. This appears to be a case of unprofessional communication within the company. 
  
  My initial email to FBA Masterclass was:
  
  From: *************************** ******************************************
  ***** ******* ******* *** **** ***** ** *** ******************** ******** ************ ** ******** ** **** ** *** ******** ** *** ****** ** ** ********** ** ****** *** ******** **** **** ******** *** ******* *** ********** ****** **** **** *** *********** ** *** ******* ** *** *******  ** *** *** *********** *** ******* ********** **** *** ******** ** ** *** ********* ***** *** ***** ******** ** ****** ***** ******** **** *** ******** *** ** ****** ****** *** *********  ************* *** ******** ****** **** *** ***** ** ******* ** *** *** ******* ************** ***** **** **** ******** *** *********  ***** ********* *** *** *** ********** ***** ** ******* **** ****** ***** *** ******** *** ** ****** **** *** ***** ** ****** **** *********  * ********** **** * ******* ** ****** *** ******** ** *** ***** ***** ******* *** *********** ** *** ******** ************** ** ******* ********** * ******** *** ********** **************************** * ** ********* ** **** ** **** ** **** ***** ******** ***** ** **** ** **** **********  * **** ********* ** **** ******* ** ** ******* ** ****** *** ******** ** **** *********** ***** ** *** ******* ** **** *** ***** ***** ***** ** ******* ******* ** ****** *** ******** **** *** ************  ***** *** ***** ** ** ******** * **** ******** ******* ****** ** ********* ** *** ********* ***** ** ******* ****** **** *** ******* ** ***** *** ** ********** *** ********* ** ******** **** *** ******** *** *** ***** ** ****** *** ********* ** ***** **** **** ******** ****** ** *****  ********* ** ******** *** **** *** ******** *** *** ***** ** ****** ** ******** ********* ****** * ******** *****  ** **** ********** * ********* ** **** *** ******** ******** ****** *** ********* **** *********  * **** **** ***** * ********* **** *** ******** ********** ** *** *** ******* ************************ ** **** ******** ********** * ********* ** ****** ** ******** ** ********** **** ************ ************** ******** ** ******* *** ****** ** ***** ** *** *** ******* *** ** ********* *** **** ******** *****  ***** * ***** ****** **************** ** **** ** ** *** ******* ************* **** ** *** ****** ** * *** *** ********** ** ****** **** ****  **** * ***** **** *** *********** ** ***** **** **** ********** ** ******* ** ******* *** *** ** ******* ** **** *** ********* ** *** ** ******** ** ***** ** ***** ** ********  ******* **** ** ********* *** **** * ***** **** *** ***** ** ******* * ******* *** **** ** *** **** * *** ****** **** ** *** ****** ** ****** *** *********  * ******** *** **** * ***** *** ****** *** ****** **** ********* *** ** ********** **** *** ** **** ******* *** ***** ** ********* *** *** * ***** ******** *** **** * ******* ****** ***  ** ***** ** ******* **** ** * ***** ****** *** ******* ** ***** **** **** ** **** ** **** *** ** ** **** *** ****** ** ** ***********  ** ******* ** *** ******* ******* **** ** ******* *** *** **** *** * **** *** **** * **** **** ******** *** *** ******  ** ********** ***** ** **** *** ****** ** ****** **** *** *****  * ***** ** * ***** ***** ***** *** *** ** **** **** ** * **** ** **** *** * ******** ********* *** **** ** ***** ** **** **** ****** * ***** ***** *** *******  * ***** *** **** **** ***** ** *** ** ******* **** ** ***** ***** ** ***** ** * ** * *******  * **** **** ** *** ********** ** ** ******* *** ********* **** ***** ******* *** *** ******* *** ****** *** **********  ** **** ******* **** ** * ***** **** ** **** ** *** *** ***** ***** ***** ***** ***** ****** ***** ******** ******** *** **** ***** ******** **** ***** *** ****** ***** ***** **** ** ***** ***** **** ****** **** * ***** **** ** **** **** ** *** ****** ****** ****** ***** ******** ****** ** *** ****** ****** ****** ******** ********  ****** ******* *** ***************************** ******** *** *** ****** ** ***** ** ******* *** ******** * **** *** ** ** ******* ****** *** ****** ***** **** ******* *** ** ****** **** ******** ** ** ***** * ***** ******* ** *********  ** **** ** ** ***** ** *** ****** **** * ********* ***** * **** *** ** ***** **** ** ***** ** *** ***** ** ** ***** ** ************ ** *** ********* **** *** *** *** ************** ********** * *** ** ***** ************ *** ** ******* ** ****** **** ******* ** ******* **** ****** *** **** *** **** ** ***********  * ******* ****** * ********* **** *** ****** ******** ****** ** *********** ***** ** ***** ********  **** *** ************** ******* *** ******** ** ***** **** ****** **** *** ******* ******* ** ****** *** ****** *** ******** **** *** ******** ** ***********  ***** *** **** ** ***** ********** *** ********** **** ****** *** ******** ****** ** ********* ***** ** *** ******* ** **** ***** ** ************* *********** *** ****** ******* *** ***** *** ****** ************** **** *********** ** *** ********* ** **** ********* ***** ***** *** ******** ** ******** *** *** ********* ** ********  **** ** *** **** ** ** ********** ** *** **** ***** ***** ** ****** ** ********* *** ********* ** ** *** *** **** ** ** *** ******* ******** ***********  ** ****** ***** ** ****** *** ********* ********* ******* ****** *** ** ****** ******* *** ********* ******* ** ******* * ************ ** *** ********* *** ********** *** ******* *** ******* ** **** ********** ******** *** ***** ** ****** *** ********** ********* *** **** *** ********** ** ********* **** ****** ***** ** ************ ** ** *** ****** ***** ********* ******* ************* ***************************
  
  In conclusion, I would request for FBA Materclass here with the BBB to accept my Request on canceling the contract and close this matter out.
  
  Sincerely,
  
  ***************************

  
  

• Initial Complaint

  06/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Master FBA claims to want to work with people to provide training services. They also claim to offer scholarships to their program. I was asked to watch a video and field a call from multiple salespersons regarding the call. I did watch the video but the 2nd salesperson did not call until a week later. The salesperson was very **** and said they could not provide a scholarship unless I watched the video. He asked me about the cost of the plans the video included. I could not remember the names of the plans that I watched a week before. In all reality it was not important, he was just trying to see if I watched the video. After going back and forth it was apparent there was no scholarship (or he would not tell what it was...) and this was going nowhere. They are advertising programs with scholarships, and this is false.... If there is one offered it is not clearly defined and/or the scholarship information is not available unless you go through layers of high-pressure sales. I request they stop advertising scholarships as a sales practice and clearly define what the qualifications are for the scholarship program, without layers of high-pressure sales. This could be accomplished by publishing the requirements on their website publicly.

  Business response

  06/09/2023

  Hi ******,

  Thank you for sharing your experience with us so far. We do our best to be transparent about the program and provide as much information as possible before enrollment. Establishing a business and learning the skills require a strong mindset and commitment so we want to make sure you are aware of this before joining the program. This is also why it is important for you to watch the Webinar prior to the call with our team. It is important that you are well-informed with what we offer and what to expect so you can decide if this is for you.

  Our apologies if the back and forth with our team has caused a dissatisfaction. This is certainly not our intention and we'll be sure to review with the team to prevent any future misunderstanding.

  If there is anything else we can help you with, please feel free to let us know! We'll try our best to assist!

   

  Customer response

  07/09/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  You are not acknowledging the real issue here.

  What are the scholarship requirements? What are the scholarship specifications?

  Where are these publicly posted?

  Sincerely,
  
  ****** ******

  Business response

  07/09/2023

  Hi ******,
  
  We provide more details on the scholarship after you have watched the webinar which contains the full information on the program and gone through assessment with our enrollment coaches. Assessment is specific to each student thus there is no generic criteria.
  
  As previously mentioned, we have it tailored this way in order to determine if you are a right fit for the program. We don't accept applications which do not show the commitment or determination we are looking for in students.

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My issue occurred within the last few days. I am a Diamond member of the FBA Masterclass. I understood there to be unlimited product evaluations. My partner submitted 2 product ideas 2 weeks ago. I submitted one this week and was so excited because of the research I had done and I knew that this was a winner. Well my excitement fizzled when I received the response from the FBA Masterclass Student Success Team. I was told that I only had 3 times to submit a product validation for review abs *** was the only reviewer. I was told by my coach as in the emails that one form and 2 product validations could be submitted once a week. I went back n forth for a while but I then stated that I wanted a refund. I was told no since I received a service. Well this sounds like a breach of contract to me and this company is intentionally providing misleading information to prospective members. This was a family endeavor with my son and niece to assist them with entrepreneurship business. I am 60 and retired and I know this is a breach of contract. Several emails and documents attached. My resolution is to receive a refund of all monies paid from initial enrollment to now.

  Business response

  05/05/2023

  Hi *******,
  
  Thank you for sharing your experience with us. We appreciate your feedback.
  If you need help with product validation, we have various feedback options available, such as weekly calls and consulting with your advisor. We understand that product research is important, and we are here to guide you.

  We limit the use of the form to encourage you to learn how to choose products as part of the learning process. It is great practice to follow the guidelines presented in Chapter 2 of the course regarding product research before completing the form.You can discuss this process with your advisor too so she can guide you on how to submit good ideas. Then once you receive feedback from ***, use that as a great opportunity to further improve how you want to work on your product ideas.
  
  We would be happy to let you submit a few more ideas in the form for *** to review. We will do our best to assist you throughout this process.
  
  We are unable to offer a refund because you've been given access to the course and services have been provided. Although there is a limit in the number of form submissions, you can still get product feedback in multiple ways and resources available to you via the course.
  
  If you need any help or have questions, you can always reach out to us and well be happy to assist!

   

• Initial Complaint

  25/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased this Diamond program in June 25, 2022 for $25,000 , With the knowledge I have I don't feel that I need the Diamond program ,I've already paid $12,000 which is their VIP program cost. After 4 months of the process I feel that the VIP package is better for me instead of the Diamond and they wont let me downgrade I'm NOT asking for refund (But I should be ) because it's a rip off but do to the Pandemic and recession my job has reduced my work hours and I think the program is to much money they don't really help as much as they advertise .Also I was told they will do a lot of the process for you BUT THEY DON'T .I'm doing everything on my own and I feel if I wasn't lied to. I Wouldn't have purchased this higher cost program..

  Business response

  02/11/2022

  Hello,
  
  ******** also contacted us when she made the complaint to BBB. 
  This issue has been resolved and the customer is happy. Please see our correspondence with the customer, attached.
  
  Best,
  
  
  Melody
  Chief of Staff
  FBA Masterclass
  

• Initial Complaint

  28/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought FBA classes last year October 05,2020 The person that sold me the course knew about my situation, that * *** * ******* ** ******* *** it was hard to provide I paid 5200$, I kept asking for the extra charges, she made it sound like another $2000. Once I bought the course, I have to say The course is informative but complicated for me, and that is another thing as she made it sound so easy and every one can do it The more I was progressing in the course the more I was falling in debt, every step and program you sign for cost money , Before even I launch my product I was at another $3000. Without the product. After I launched my product didn’t sell a single item , and that was another,$$$$$ at this point I am deep in dept. and stress. I wish they where transparent from the beginning when they sign up people, Plus all the people he invite , They all have something to sell you from the business plan to software’s.

  Business response

  06/10/2021

  To whom it may concern,
  
  
  *** *********** ******* ************        *** *********** ** ** *********** ******** ***** ******** ** ******** ** **** ** **** ******** ** *** ** ***** ** ****** ********** ********* ******** *** **** ****** ** **** *** ** ***** ******** ****** ** **** **** ******* *** ** *** ** *** *** * ********** ****** ******** ******* ** ******* *** ****** ***** ************* * ****** ** ******** *** ******** **** ******* ****** ** *** ****** **** ** ******* ****** ******* *** ********** ******** ** ******* ********** **** *** *** *********** ** *** ******** ***** *** ******** *** ****** ******** *** ********** *** ** ****** **** ****** ****** ******* *** *** ****** *********** ****** ******** *** ******** * ******* *******  ***** * ******** ********* ********* ************* ***** *** **** ******* ** ****** ******* * ***** **** *** **** ****** * ******* ******* ** ****** **** ********* ********* ******* *********** *** ******* ******** ****** * ********** ******* ****** ***** *** ** ******** *** ****** **** ******** ******* *** ***** **** ******* ** ******** ********** ******* ******** ** ***** ***** *** ** *** ******** ******* **** ***** *** *** *** *** **** *** ******  ***** **** **** ***** ****** * ******** ****** ***** ******** *** *** *** *** *** ******** **** *** ********* **** **** *** **** ****** ******* ** ********* *** ****** ****** ****
  
  
  Response to Customer Complaint
  

  ***** ***** communicated with our enrollment team several times before and after her enrollment into the FBA Masterclass course. She booked the call with our team, watched the 70 minute webinar we sent prior to the call and then had a phone call with our enrollment coach, Hayley, where  ***** *****  chose to enroll in the course.
  
  ***** ***** enrolled in the FBA Masterclass course on October 1, 2020 and paid the full tuition owing of $3800 USD (See Enrollment Form and Receipt attached). ***** ***** has had full access to the education platform, private VIP facebook group, and the live coaching calls ever since she made her payment. 
  ***** ***** filed this complaint requesting a refund. However, our records in our email support (ZenDesk) indicate that we have not received any refund request or complaint from ***** prior to this. ***** has also described some financial hardship that she is experiencing, which we are sorry to hear about. I am sure that has been difficult. Our course provides an education on how to choose products well and start a business selling these products. However, the tuition does not include the cost of inventory or other discretionary business costs that will be incurred by any business owner starting a business. Product choice and costs are variable and can be chosen by the student business owner based on their own financial capacity.
  
  As described earlier ***** ***** corresponded with our team several times before and after enrolling in the course. ***** *****  was well informed about the course offerings and the terms and conditions when they enrolled (see Customer Communication and Enrollment Form attached).
  As you can see in the customer communication attachment, ***** ***** has had full access to FBA Masterclass education platform, has joined the private FB group and has been receiving and opening our communications about the weekly, live coaching calls as offered and outlined in the product description.
  We believe that we have provided everything that was represented in our course advertisement and that this complaint is not well founded.
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩