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Business Profile

Online Retailer

DrClean Spray

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been taking money out of my account for months and I did not receive any product or have I asked for any more of their product. It doesn't work. I have repeatedly tried calling them and emailed them to no satisfaction. I am tired of them taking money from me!

  • Initial Complaint

    Date:16/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your order (**********) has recently shipped. Please refer to the tracking information below for updates. If you have any questions, please contact us at *********************.
    Ship Method:

    UPS

    Tracking Number:
    **************************  Order Date:
    11/22/2022 6:36pm

    Ship Date:
    11/25/2022 ******** ******** *** ***** *** **** ********** ** ***** **

    Order was reported as delivered. It was not delivered to me.

    Made 3 attempts to resolve through support as either replacement or refund. Repeatedly told it was reported as delivered, and I should contact the Post Office.

    They report that they do not refund items reported as delivered. I have been that route before - there is no resolution, just hours of frustration. I did not choose the delivery system, and their report of delivery does not mean it was delivered to me.

DrClean Spray is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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