Business ProfileforModern Motorcycling Ltd

Feb 10th – first viewing the bike with *** ***** ******* All inspected the bike, no damage anywhere Feb 13th --tire change at modern, **** (friend/seller) brought it in Feb 18th – bike pick up Around 4-5pm, already dark, rode home without closely When I went home, I stored the bike inside, and I didn't touch it for two weeks. I just became aware of the scratch on the rim from February 27. When Modern Motorcycling Ltd. changed tires on the rim, they were irresponsible and ********* and refused to accept responsibility for their actions, which ruined the rim. I went into the shop and talked to Spero ******, the mechanic, and provided him with images of the damaged rim both before and after the tire was installed as evidence of my claim. Then he informed me that their machine could never have ruined the rim the way that it had. I explained to him it was human error, not machine. He then called me something really offensive that i can't put here or my complaint doesn't go through, and at that moment there were no point of talking to them anymore. The owners dad, Murray ******, kept going up to my face. I asked him to stop since I didn't feel comfortable having him so close to me, but he didn't back down and continued to argue angrily that Spero was “perfect” and that they couldn't have caused the damage. Since the rim is made of carbon fiber, which has a brittle nature, a scratched rim poses a serious risk of failing suddenly and breaking when riding without warning. The motorcycle has been sitting for three weeks because of the rim damage. It is not safe to ride. After that, I made another attempt to get in touch with the owner, but he has been ignoring me because he thinks I'm just a child and I won't hold them responsible and just let it go. Based on ****** reviews, this kind of thing occurs frequently at the shop.