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Business Profile

Language School

Kaplan International Languages

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:15/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is Sunnatov Bekhruz, and I am writing to formally submit a complaint regarding Kaplan International Languages and their affiliated education agents: *****, ********* *******, and ****** ******.I submitted my application to Kaplan International Language School and made a payment of CAD $872 as part of the process to obtain a study permit. Unfortunately, my **** application was refused by the ****************. Prior to making the payment, I was clearly informed by the mentioned agents that if the **** was denied, the full amount I paid would be *********** has now been over 4 to 5 months, and I have still not received my refund. Despite multiple follow-ups, I have received no clear responses from the agents, and communication from them has been inconsistent and unhelpful. Additionally, my attempts to contact Kaplan directly by phone have not resulted in any resolution. This delay has caused me significant stress, financial difficulty, and wasted time.Moreover, I am not alone in this experience. I personally know many other students who are also waiting for their refunds and facing the same lack of support and accountability from Kaplan and its representatives.I kindly request that you investigate this matter urgently and take the necessary actions to ensure Kaplan International Languages and their agents are held accountable. I respectfully ask that my payment of CAD $872 be refunded immediately, and that steps be taken to prevent such issues for future students.I would be happy to provide any supporting documents including proof of payment, **** refusal letter, and email correspondence with the agents if required.If this issue is resolved in a fair and timely manner, I would be glad to maintain my positive opinion of Canada and its education system.Thank you for your attention and support in resolving this matter.Sincerely,Sunnatov Bekhruz

Kaplan International Languages is NOT a BBB Accredited Business.

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