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Business Profile

Internet Services

Connectivity Alliance Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has the worse internet service ever, including customer service. I've been waiting over 2 months for a response to my request for a equipment deposit refund. I understand it takes time but a follow up response does not. Reading previous complaints, this may help to resolve the issue. As per their invoice, refunds are suppose to be issued upon return of equipment. I would like a resolution within a reasonable time.

    Customer Answer

    Date: 20/06/2024

    Yes I did return the equipment. I have attached the packaging and *********** confirmation. 

  • Initial Complaint

    Date:01/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m at an RV Park in South Surrey. I got one of the company’s (Connectivity Alliance Ltd) Wifi Booster Kit for internet connection, for a deposit of $200 in March 2022. I returned the kit to the company, with their Return Label on June 12, 2023, via ****** ****. After multiple emails, many of them ignored (no phone service possible), I’m still awaiting my $200 refund.

Connectivity Alliance Ltd. is NOT a BBB Accredited Business.

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