Business ProfileforUIS Canada

My engagement with UIS began on the 31st of January when I spoke with Clara M***** and paid $990 USD for an eligibility report. UIS provided this report on the 9th of February and highlighted my eligibility for the visa I intended to apply for. Between 31st January and 4th July, UIS used the “incorrect report” to advise me of my eligibility and prompted me to pay the full express entry fee of $4,200 USD. After full payment and 5 months of little to no contact, they informed me that the report was incorrect, that I was ineligible, and that they would not refund my full express entry fee. Despite pay*** the full amount by the 2nd of March, UIS failed to: - Aid in creat*** an Express Entry Profile, a service that was never rendered. - Report back to me in a timely manner, a promise repeatedly broken. I submitted all required documents on the 14th of March, anticipat*** prompt action. Regrettably, between the 14th of March and the 1st of May, my six emails and several call back requests were met with silence from UIS representatives Max T***** and Emma K***. On the 1st of May, I was informed that my case was be*** handled by an RCIC agent, a claim that later proved to be false. From the 1st of May to the 4th of July, I continued to encounter unresponsiveness from UIS until I was finally told by a different case worker, Karen L******, that I was not actually eligible for express entry. Karen's subsequent attempts to suggest other visa options were misguided, as many were not applicable to my situation. When I expressed my disappointment and requested a refund, I was directed to Victor G****** in the customer service department, who refused to refund me, cit*** their terms of use. However, these terms are irrelevant in my case, as UIS failed to fulfill their services. I am left with a sense of betrayal and frustration, hav*** been provided with false information, hav*** had my case neglected for five months, and hav*** received no expertise despite the promises made. UIS's lack of responsiveness and their provision of inapplicable options to my situation do not reflect the professionalism and expertise they claim to offer. I sincerely hope that my experience serves as a warn*** to others consider*** UIS and that it prompts the company to address these serious shortcom***s in their service.