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Business Profile

General Contractor

Rona Revy Installations

This business is NOT BBB Accredited.

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1

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Review Details

  • Keith P

    Date: 25/02/2023

    I hired the Rona electrical contractor in Sept 2021 to install a new, upgraded electrical panel. ****, Director of Services for **** of Western Canada had to cut me a compensation cheque for several hundred dollars because the electrical contractor installed used circuit breakers to help line his wallet. After three months of waiting I discovered that **** either lost my heat pump order or never placed it in the first place. **** awarded the **** contract to a new contractor. A month or two later **** claimed to have my heat pump in stock. Every piece of equipment delivered to my home was wrong. The installer planned to install the outdoor unit in a location not permitted by the ***************. I obtained a copy of the regulation to prove this. Not my job, but necessary to make sure. A wasted day without pay for me. ******, the ***** Services Manager for ** convinced me to let them install the correct furnace and thermostat the next day and said the heat pump and indoor heating/cooling coil was a month away. The installer that they later told me was an alcoholic cored a hole into an upstairs bedroom instead of the crawlspace and compromised a floor joist with a 4 1/2 inch hole plus an extra hole not needed. The **** contractor hired a ********* to reinforce my floor and paid to re-carpet one bedroom. The installation otherwise was a butcher job and the **** tech that finished the job replaced the exhaust for the furnace because it was unsafe and not code compliant. I re-insulated the line set myself and repaired various other quality problems including the hole in my house and the air leak at the plenum above the furnace. The heat pump never came as promised and **** passed the buck blaming Carrier which at the end of the day was nothing compared to the problems created by ****. Carrier ****** came through for me after ***************************************************************** heat pump, it was decided that the heat pump was sized wrong a year earlier

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