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          Find a Location

          Article has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Article

              1010 Raymur Ave Vancouver, BC V6A 3T2

            • Article

              13605 52 St E Sumner, WA 98390

            • Article

              25 Colony Rd Jersey City, NJ 07305

            • Article

              10543 Canada Dr Jacksonville, FL 32218

            • Article

              3401 Lincoln Ave Ste C Tacoma, WA 98421-4017

            Business ProfileArticle

            Furniture Stores
            Multi Location Business

            Current Alerts For This Business

            Pattern of Complaint:

            Pattern of Complaint:
            As of September 19 , 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:

            Product Issue

            • Consumer complained that they received poor products.

            • The customer stated the product was not up to standards advertised by the business.


            Delivery Issues

            • The business had issues completing the delivery to the consumer for which no explanation was provided.

            • The service/product was not delivered on time or the consumer was not properly notified of delivery.


            Refund / Exchange Issues

            • Consumers are having trouble receiving their refunds from the company after going through their process.

            • The company did not clearly articulate the refund requirements and processes to the consumer for them to be aware of how and why they can or can not receive a refund.


            Service Issues

            • Consumers expressed being pushed to sign agreements without fully understanding the product and difficulty in canceling their agreements.

            • Customers expressed payment issues.

             

            We offered Article. the opportunity to address the above identified patterns. We did not receive their response.

             

            Contact Information

            1010 Raymur Ave

            Vancouver, BC V6A 3T2

            Visit Website
            (604) 756-2053

            Customer Reviews

            1.25/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            29 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Article is an online-only modern furniture brand. Article launched in 2013 with a  direct-to-consumer business model —  the company works directly with manufacturers to create modern furniture which is delivered to customers across the U.S. and Canada.

            Products & Services

            Chairs , Tables , Bedroom furniture , Storage furniture , Outdoor furniture , Decor (lighting, poufs, pillows, rugs, throws, accents, and mirrors)

            Business Details

            This is a multi-location business.

            Find a Location

            Article has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Article

                1010 Raymur Ave Vancouver, BC V6A 3T2

              • Article

                13605 52 St E Sumner, WA 98390

              • Article

                25 Colony Rd Jersey City, NJ 07305

              • Article

                10543 Canada Dr Jacksonville, FL 32218

              • Article

                3401 Lincoln Ave Ste C Tacoma, WA 98421-4017

              Location of This Business
              1010 Raymur Ave, Vancouver, BC V6A 3T2
              BBB File Opened:
              26/9/2012
              Years in Business:
              12
              Business Started:
              18/10/2011
              Business Incorporated:
              18/10/2011
              Type of Entity:
              Corporation
              Alternate Business Name
              • Bryght.com
              • TradeMango Solutions Inc
              • FillTheContainer.com
              Related Businesses
              Business Management
              • Mr. Aamir Baig, President/CEO
              • Samuel Prochazka, Director
              • Fraser Hall, Director
              • Andy Prochazka, Co-Founder and CMO
              Contact Information

              Principal

              • Mr. Aamir Baig, President/CEO

              Customer Contact

              • Mr. Aamir Baig, President/CEO
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              29 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/10/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I bought an item twice from Article. The first time it came exactly as described and advertised on their website. The second time it was not even close to the described product. Article refuses to take responsibility for sending the wrong product. That leads me to believe that the company deliberately engages in deceptive trade practices. Here are the details.Order number- #******* Order delivered- 12/14/2022 Amount paid- $269 + Shipping + Tax (FL)I bought the Cossa Cowhide Brown *** from Article in mid 2022. It came exactly like the product advertised on the website (albeit with natural variations in pattern). Based on that experience, I bought the same product again. But this time it was entirely different from the product advertised and the first order I received. It is almost white (not brown) , has stippling pattern, and is 8x8. These differences CANNOT be characterized as natural variations. Article team requested photo/ video proof. I provided that promptly. Their response is that these are natural variations . I would caution anyone from purchasing from Article. ** ***** **** ******* ** ******* ********** ** *** ********* ******** *** ***** ** ********** **** ** ******* ********** ****** *********** ** ***** ************** ** *** **** **** ** ********** **** *** **** ** ******** ***** ***** *** *** ********* ********* ** ****** ** ********* ** ********** ********* ** ********* ***** ********* I was big fan of this company and made several purchases through my trade account. They seemed to be refreshingly different from the stodgy furniture companies. The fact that they made no attempt to offer a cure is unfortunate. Photos of the difference between the website advertised product/first product and the second are provided.
              Read More
              Read 28 More Complaints

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Derek W

              26/02/2024

              Avoid this company at all costs. Their delivery team caused significant damage to my home - damaged the walls going up the stairs and scratched my hardwood floors on two levels - and the company is completely unresponsive about their negligence. It's been ************************************************************************************************** reached out to discuss compensation for their negligence. However, during this time frame, they have been able to schedule replacement furniture to be delivered (since the original dressers did not function correctly) but the replacement items also did not work properly and were damaged in transit. Overall, this is a second-rate furniture company that isn't worth your time. Avoid them like the plague and shop with a US-based company that actually cares about their reputation.
              Read 7 More Customer Reviews

              Local BBB

              BBB serving Mainland British Columbia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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