Reviews

Review Details

• Review fromWendy G

  Date: 02/08/2025

  1 star
  This warranty service doesnt even deserve one star. We purchased our Cafe oven which is a more costly oven in December 2022. We had problems with it keeping the temperature almost since we purchased it. We contacted them again in June 2025 because its very evident that the oven doesnt hold the temperature. I had to stop and restart the oven over and over when cooking cookies. I contacted the warranty company and I am now waiting for a fourth visit from Platinum, the company they are using for repairs. We have not been able to use our oven since mid June. As mentioned before, the only way to talk to an adjudicator is through email. They have no compassion whatsoever of what youre going through. The company they use for repairs is rude and takes no accountability for the work they do. This is the worst warranty company weve ever dealt with. I will be checking who provides the warranty and looking into their reputation next time we purchase an appliance. Its too bad *** continues to use this warranty service as I would think it would affect their business.

• Review fromLinda A

  Date: 04/07/2025

  3 stars
  The amount of time to satisfy the warranty is unacceptable! Placed claim on January 2025 and to date it is still not resolved. I have placed many calls and repeatedly asked to speak to a manager. They do not answer phones, only respond through email or text. The front line staff on the phones have no ability to resolve issues, and can only forward the claim to adjudicators!!! So frustrating!

• Review fromAlexis B

  Date: 11/02/2025

  1 star
  Horrible extended warranty. Please AVOID *** **********.
  They make you pay out of pocket and say they are sending you cheques and make excuses to why it hasn’t come. After two months we are still waiting for our reimbursement. No one should have to wait this long to reimbursed.
  I give them -100 stars.
  I will never buy another appliance through *** and any company who endorses IA dealer services.
  I am hoping to bring buyer beware on these two companies.
  I spent close to $20,000 on appliances and now get the run around by my extended warranty company.
  Please avoid.

• Review fromBob B

  Date: 03/10/2024

  1 star
  Do not buy this coverage from *** appliances. The store wont even reply to us about this horrible warranty they sell. Wish we could give a negative star rating to both the store and this company!!!This is our current situation-August ****** WGI Service Plan Division of problem with upper rack rails for our dishwasher- over a month of them trying to blame whirlpool and back and forth emails and claims that things have been sent to management for review over and over - copy and pasted repetitive emails and still no action! We still have no dishwasher!Twice weekly calls to both whirlpool and service plan have resulted in each blaming the other and the last round had whirlpool saying this is on service plan since their initial warranty is ************ we are

• Review fromAsaph R

  Date: 26/07/2024

  1 star
  pathetic service. Our covered washer had circuit issue, took 2 weeks to come, every communication is days lags, came and fixed, after few months problem recurred, and they don't take responsibility to fix again, as it's more than 30 days. Don't bother buying their service, get any handyman to do it.

  iA Service Plan

  Date: 29/07/2024

  Good Afternoon, We're sorry to hear that your Washer is still experiencing concerns. We do see that a claim was processed when your warranty was in effect in December of 2023 and that you reached out to us again in July 0f 2024 with your current issue. Since your warranty plan has been expired as of May 2024 and the prior repair is from late December (finalized early January) we regret that we have to say that there is no warranty active here to support a current concern. Kind Regards.

• Review fromZa S

  Date: 17/07/2024

  1 star
  We have been having the most atrocious experience from IA dealer services. We bought our appliances from CAS appliances in 2021. Our in-warranty dishwasher has been out of service since November 2023, and these guys refuse to do anything about it. They sent a whirlpool technicians three times, but that didnt fix the dishwasher. They then said that they need a part which they need to order. That was back in April 2024. Its been 3 months now, and we are still waiting to hear back from them. Countless emails to them go unanswered. This is frustrating and horrible.

• Review fromAli F

  Date: 11/01/2024

  1 star
  over a year ago I purchased an array of appliances from CAS, investing over $23,000 in high-quality products for my home. Wanting to ensure the longevity of my purchases, I decided to opt for an extended warranty plan, shelling out an additional $1200 for what I believed would be reliable coverage and peace of mind. Unfortunately, my experience with their extended warranty service has been nothing short of frustrating and disappointing.The issues began when my induction cooktop and oven started experiencing problems. Naturally, I turned to the warranty plan I had invested in, expecting a seamless process. However, dealing with the claims adjudicator, ************, has been a constant uphill battle. Despite numerous attempts to reach out through calls and emails, my concerns have fallen on deaf ears.*****'s consistent ignoring of my attempts to communicate has left me feeling not only ignored but also betrayed as a loyal customer. The whole purpose of investing in an extended warranty was to have a reliable safety net in case of appliance malfunctions. Unfortunately, the lack of responsiveness and assistance from the claims adjudicator has left me questioning the value of the warranty I paid a substantial amount for.I strongly advise against purchasing an extended warranty from CAS based on my personal experience. There are undoubtedly other companies out there with better customer ********************** and a more reliable claims process. It is disheartening to invest so much in both appliances and an extended warranty, only to be met with such a disappointing level of service.In conclusion, if you are considering an extended warranty for your appliances, I urge you to explore alternative options and find a company that values its customers and stands by its commitment to providing reliable service when needed.

• Review fromPS S

  Date: 04/12/2023

  1 star
  Absolute worst customer service out there. If you are buying appliances and the extended warranty is with this company, then re-consider your purchase. We have been out a refrigerator since Oct 25 and the service guy came to fix it and the fridge stopped working after an hour. Their call centre does not know how to do their job. When you ask to speak to a supervisor or manager, they are conveniently never available. If I could give a negative star rating, I would.

• Review fromAbdulmajid I

  Date: 24/10/2023

  1 star
  Worst service and customer care basically it nightmare.Put claim for water ***** on June . And sticky buttons. The fix the leaks and change the control board it did not work. Called the repair company the will not come and check it.Put another claim techinican came to assess and his recommendation either to replace the fridge or fix it. AI service plan decided to fix it.Still waiting on the parts.Multiple attempts to call and dozens of email . Absolutely no response.If the zero is choice I will give them zero.Start my claim in June the fridge not fixed yet.

• Review fromMaria P

  Date: 17/10/2023

  1 star
  I had bough a fridge from CAS about 2 years ago with additional extended warranty which cost $258. I made daily calls over the past week for the iA to come fix my fridge, my food all ended up in the garbage wasted. They told me it would take 48 hours, then changed it to 72 hours, my son had to contact ** directly and paid $350 approx. so the service guy would come out and replace the compressor. They said they use 3rd parties. the 3rd parties take on the warranty clients at their convenience. Apparently every time I called they said they escalated it to a rush ticket, to date I have not yet received any call from any service technician. This is a fraudulent company because the warranty means totally nothing when they don't have repair personnel to come out and repair the warranted items. What are we paying into? They're scamming the public. Other than the receipt indication on our purchase, we were provided no terms of this fraudulent 4 year warranty. They need to reimburse the money for the extended warranty and to give me back the money i had to pay to get my fridge fixed.