Reviews

This profile includes reviews for BC Hydro's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BC Hydro

  333 Dunsmuir St Vancouver, BC V6B 5R4

  
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  BC Hydro

  PO Box 8910 Vancouver, BC V6B 4N1

  
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  BC Hydro

  500 Lower Ganges Rd Salt Spring Island, BC V8K 2N8

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  BC Hydro

  400 Madsen Rd Nanaimo, BC V9R 5M3

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  BC Hydro

  4400 W Saanich Rd PO Box 500 Victoria, BC V8W 2P2

Review Details

• Review fromAdi L

  Date: 29/08/2025

  1 star
  One of the worst companies to get a hold of they said 30 minutes of hold time 30 minutes becomes 40 minutes I think this is what ***** *** wanted when he won bc NDP Litterlay bchydro charged me ***** when I already paid the full amount that was due now thy are making my account overdue not cool really not cool and unacceptable behavior from bchydro no email no sort of communication. About this
  

  BC Hydro

  Date: 04/09/2025

  We acknowledge and respond to the BBBs case for the customer regarding the customers concerns related to their service experience and a billing issue. We sincerely regret the inconvenience and frustration the customer experienced while trying to reach our ************* ********* this time, we are unable to proceed with a detailed investigation, as the information provided does not allow us to identify the customers ********** assist further, we kindly ask the customer to contact our ************* team directly at **************. For the best experience, we recommend calling outside of peak hours, typically Monday to Friday between 9:00 a.m. and 12:00 p.m. and 4:00 p.m. to 6:00 p.m., when wait times may be longer.

• Review fromJenny F

  Date: 05/08/2025

  1 star
  literally impossible to set up service. Thank god for ****** providing the solution because otherwise I would honestly have to sell my place and move to another province. How are we supposed to live without electiricy, yet we also cannot talk to BCHydro. I am all for govt providing public sevices, but this is the problem with a monopoly - they don't give a flying F about anything. If we have no electricity, they couldn't care less. Better to leave the province than try with these *********** of experience: August 05, 2025
  

  BC Hydro

  Date: 11/08/2025

  We acknowledge and respond to the BBBs case for the customer regarding our customer care team and setting up a new account.We understand this customer experienced challenges getting through to a live agent over the phone. We apologise for any delays or issues they experienced. We have recently modernized our contact centre and technology platform to improve reliability and longevity. Implementing this new platform caused some delays between August 3 August 5, 2025. We are aware of this issue and have been closely monitoring the situation. We can confirm that this customer spoke with a representative on August 5, 2025, who successfully created a move-in application for their new service. A member of our Customer Advocacy also spoke with the customer on August 6, 2025, who confirmed their complaint was resolved.If the customer has questions regarding their account, we encourage them to contact our customer service team at **************. We trust that the information provided addresses the concerns raised to the Better Business Bureau.

• Review fromAlexandra A

  Date: 15/07/2025

  1 star
  If I could leave 0 starts I would. Worst customer service I have ever dealt with. If I could I would chose to leave bchydro. Uncaring and super unhelpful.
  

  BC Hydro

  Date: 18/07/2025

  We acknowledge and respond to the BBBs case for the customer regarding their customer service concerns. We reviewed the call between the customer and our call center agent. Based on our review, we are confident that we conducted ourselves in a professional and respectful manner throughout the interaction.We understand that the topic of the call may have been frustrating for the customer, however, it is our responsibility to communicate policies and procedures that are necessary and accurate. We trust that the information provided addresses the concerns raised to the Better Business Bureau.

• Review fromAmy R

  Date: 08/06/2025

  1 star
  No storm Nice sunny day Cable fault 5 hours of no power Why is there not more staff????Going without power for FIVE hours is unacceptable The fact that this company has a monopoly on all of our power and is S*** at maintenance is criminal
  

  BC Hydro

  Date: 16/06/2025

  We acknowledge and respond to the BBBs case for the customer regarding an unplanned outage they experienced on June 8, 2025 The outage occurred at 4:23pm and impacted nearly ***** customers. We immediately dispatched a crew to investigate. The impacted area has underground infrastructure, so we called in a secondary crew to help the initial team find the cause of the outage. Our crews successfully found the damaged equipment, initiated repairs, and restored power at 8:04pm. Power outages are often caused by factors beyond our control, such as wind, lightning, motor vehicle accidents, animals, and unexpected equipment failure that can happen at any moment. We encourage this customer to visit our website for more information on how to prepare a home for an outage.We trust that the information provided addresses the concerns raised to the Better Business Bureau.

• Review fromTerry L

  Date: 21/12/2024

  1 star
  Power continually goes out. No area improvements. Lose food all the time.
  

  BC Hydro

  Date: 23/12/2024

  We acknowledge and respond to the Better Business Bureau for the customer regarding their concerns about outages impacting their residence. Weve investigated and believe we have located the outage in question based on the postal code provided in the review from the customer. While ********************** outages are an unfortunate aspect of all electrical systems, we understand that they can be inconvenient and disruptive. It is important to recognize, however, that despite our best efforts, many outages are caused by factors beyond our control, such as severe weather, lightning, motor vehicle accidents, wildlife, and unexpected equipment failures.Weve reviewed the outages that impacted the residence and can confirm the main cause are due to wind-storms, and motor vehicle accidents in the area. There are no signs of any reliability concerns on this particular circuit. Power outages and emergency situations can happen at any time, so we encourage all our customers to ensure that they are prepared for unforeseen outages and other emergencies. Information about preparing your home for an outage is available on our website.We trust we have addressed the issue raised by the customer to the **********************.

• Review fromLukus K

  Date: 21/11/2024

  1 star
  42 hours so far without power. Got a downed wire that is super hazardous to children in our area, we also have a lot of seniors including my father in this area that rely on power for their sleep apnea machines and breathing pumps. BC hydro keeps changing the crew status from "on scene" to "suspended" to "no crew assigned". Unlike houses our trailers are not insulated the same and we rely on power not just for heat, but to pump our water and cook our food. Everyone here has been freezing all day and all night and this has gotten out of hand. Not to mention when you call to try and figure out what's going on, you only talk to a stupid robot that is of no help. Get your s*** together BC hydro.
  

  BC Hydro

  Date: 26/11/2024

  We acknowledge and respond to the BBB for the customer regarding the outage impacts that were caused by the bomb cyclones.We understand your frustrations and apologise for the interruption in service during these exceptional times. While power outages are an unfortunate reality of all electrical systems, we understand that any outage can be inconvenient and disruptive. On Tuesday, November 19, 2024 the ****************, ************, **************, and the ************** areas were impacted by a bomb cyclone, a very intense and rare weather event that brought heavy winds and rain and caused power outages that impacted approximately ******* customers. Shortly after, on Friday, November 22 another weather event came through the area, causing further damage and more outages.Many drought-damaged trees and branches came down on electrical equipment during the storms, causing significant damage. Our crews were busy replacing power lines, poles, and other equipment to get as many customers restored as quickly as possible. However, they encountered access challenges as a result of the heavy debris on some roads as well as areas where the wind was too strong overnight to complete the work safely.Emergency preparedness is important to BC Hydro, and we conduct post-reviews in major events for learnings and improvements. Although we cant prevent power system faults due to uncontrollable events, every effort is made to minimize the impact of outages and voltage disturbances. This is achieved through prompt field response and vegetation maintenance as required. We also use detailed records of historical outages to help identify problem areas on our lines for ways we can improve future reliability.We trust that the information provided addresses the points raised to the Better Business Bureau.

• Review fromMeadow G

  Date: 19/10/2024

  1 star
  The rudest customer service I have ever had. This company is brutal.
  

  BC Hydro

  Date: 23/10/2024

  We acknowledge and respond to the BBBs case for the customer regarding their concerns with the service they received when calling BC Hydros Contact Centre.We have reviewed the interactions with the customer and can confirm the representative acted in accordance with the processes outlined by BC Hydro. **************** representatives are required to verify personal information from the caller before they can provide account specific information. BC Hydro is required to follow the Province of British Columbias Freedom of Information and Protection of Privacy Act. If the customer has any further questions or concerns regarding their account, we encourage them to contact **************** at **************.We trust this response addresses the concerns raised to the BBB.

• Review fromJean W

  Date: 06/10/2024

  1 star
  Sitting with no power for over 8 hours. There was a planned shutdown but they did NOT notify our area - cant cook breakfast lunch dinner, cant do laundry, care for my aging parent - happy Sunday Hydro, great work. Cant wait till there is competition-should not plan shutdowns when there are no live agents to contact!!
  

  BC Hydro

  Date: 11/10/2024

  We acknowledge and respond to the Better Business Bureau's case for the customer regarding a ********************** outage that took place at their premises.Weve reviewed the outage details and have identified an error in our records. Unfortunately, as a result of this error, not all impacted customers received notification prior to the outage. We are updating our records to ensure this error does not happen in the future. The outage in the customer's community was required for crews to safely perform necessary system maintenance. This work was scheduled for a Sunday to minimize the impact on the school district, as well as a daycare and city-owned sites in the area. However, we regret the disruption this outage had on the customer that day.We understand the impact an outage can have on our customers and sincerely apologise the frustration this has caused.

• Review fromBrian S

  Date: 10/09/2024

  1 star
  We are currently looking to get a home connected with BC Hydro. After about 2.5 weeks with messages and an email and multiple calls to ExpressConnect we finally got a voicemail from them. This is extremely subpar for a province wide company. Businesses like this in an open marketplace would be bankrupt in short order. All we want is decent service despite the fact that we have to accept their billing without competition. Hoping they will make an effort to rectify this and we can move on.
  

  BC Hydro

  Date: 12/09/2024

  We acknowledge and respond to the Better Business Bureaus case for the customer regarding their concerns about a service connection. We have spoken with the customer to discuss their concerns and provided them with the appropriate contact information.We trust we have addressed the concerns raised by the customer to the **********************.

• Review fromGordon M

  Date: 03/09/2024

  1 star
  I would give zero stars if possible. Someone put in an online request to move into my address and without even checking with me closed my account. Like how ******* stupid does a company have to be to not check with the original account holder first. Then they said someone will be calling in a few days to confirm Im not moving out, like I just ****** well told them Im not moving out, why the follow up call? Could they just take my word for it that Im not moving out? Bunch of clowns
  

  BC Hydro

  Date: 05/09/2024

  We acknowledge and respond to the Better Business Bureaus case for the customer regarding their concerns about the Free Air Conditioner (AC) program. As indicated on our website, the Free AC Program is designed for income qualified households and individuals referred by regional health authority programs. This program includes one portable AC unit per household, and is meant for small, closed-in areas to help create a safe cooling space during extreme heat events. Due to the large volume of applicants at this time, wait times are quoted longer than in the cooler months of the year. We can confirm that this customers application was processed within the ***** business daytime frame that was quoted to them after they had uploaded necessary documents to their application. We trust we have addressed the concerns raised by the customer to the **********************.
  

  BC Hydro

  Date: 05/09/2024

  Please disregard the above response and see the below response as pertains to the customer. We acknowledge and respond to the Better Business Bureaus case for the customer regarding their concerns about their account.Based on our review of this customers account, it appears there was a processed move in transaction by another customer at the same address. This move in was completed online and not through a contact centre representative. BC Hydro does not contact account holders to advise their account has been taken over by a new customer. However, we do notify our customers on their final invoice that the account has closed and to contact us if it has been done in error. There is also a courtesy phone call that is initiated to advise the customer their account has been taken over by another customer. We attempted to contact this customer and left a voicemail to advise that we have reversed the move out transaction and that their account has now been reinstated. We trust we have addressed the concerns raised by the customer to the **********************.