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Business Profile

Education

ActiveMinds Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. On March,6th, 2025 I paid C$5103(including GST) for my kids physical training. Includes Private class : 24h@C$110/hr; Semi Private: 24h@C$70/hr;Group Class: 12classes @C$45/class (10% off) . Wednesday, 5:30-6:30pm, Thursday 4:30-5:30pm, Saturday 11:00-12:00.2. On July 30th, 2025, I received a message that they couldn't offer the class for my kids on that day, and they moved to another city. There are 9 private classes and 2 Group classes left( worth C$1080)3.They told me they couldn't offer me the same coach again, and asked to go their new location, which located in ****************************************************************************. It's impossible for me to make it since It would take me at least 1 hour to go their new location because of the heavy traffic after school. I refused, and asked them to refund the rest of th amount.4. On ***** 17th, 2025. I received a refund receipt with C$525. I asked why short of C$555. They count 9 private class, but didn't count 2 group class.They said they charged the operation fee and some amount was reduced because there was some discount they gave to me, they needed draw it back. As I checked the receipt of my payment, I got lost about their excuses. I asked if there is any document to explain. They couldn't offer anything.5. My point is if they couldn't offer the same service as I registered any more, I have right to ask the full amount refund of the rest classes. 6.Their point is I should overcome the distance, and they can arrange other coach to continue my kids' classes. I have to take responsiblity of the loss if I couldn't overcome any inconvenience.7. Conclusion: They short me C$525, and it's very difficult to communicate with them

ActiveMinds Academy is NOT a BBB Accredited Business.

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