Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously had access to Tamera’s *** course through a family friend prior to purchasing her full course which includes the Course + ** group for additional coaching in Jan 2022 ($5,000). I decided to purchase her course because I realized I needed one on one coaching directly with Tamera which I was promised by her recruiter when I signed up. Once I got going with my business months later after I signed up and needed actual one on one coaching, I was told it was an additional cost to actually get the one on one training with Tamera or her associates, on top of the US $5K I paid. (Im sure Tamera can provide the recruiting recording of what I was promised). I would not have purchased the course if I knew that was the situation. Although Tamera’s course has a 30 day refund policy, there’s actually no way of determining whether the course would truly work or not, within that
  timeframe. To top if up, the one time I asked a question in the group, I was given incorrect information. I did my due diligence and consulted ****** directly where all my questions and concerns were answered to THEIR standards. From then onwards I turned to ****** for any additional questions that I had. I waited to see if I would still need to ask any crucial questions to my business hence the delay in asking for a refund. Once I realized that I had no use for the course and I was never going to contribute in the group further for any reason as false information was being circulated, I decided to ask Tamera directly for a refund via email (September 2022) stating that the whole reason why I purchased the course was to get one on one coaching from her as promised during the recruiting phone call but didn't get that without having to pay more. Tamara decided she would not be offering me a refund since it had already passed the deadline. Days later, I noticed I had been removed from the ** Group without notice or reason. I have emailed her twice (Nov, 2022) asking for a reason with no response.

  Business Response

  Date: 06/12/2022

  We're unsure who this message is addressed to as there is no "Tamera" in this company.

  Customer Answer

  Date: 07/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  This complaint is directed to Tamara Tee which replaces all spelling errors in the name "Tamera" mentioned in this complaint.
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 07/12/2022

  *** ****** ******** ****** **** *** *** ** * *********** ****** ** **** *******

  The signed contract on January, 27, 2022 with Winners eCom Workshop states that ******* ****** has agreed to the following refund policy:

  Page 6:

  "In the event, you decide that your purchase was not the right decision, we offer an action-based full
  refund on the following conditions:
  (a) Your purchase was a one-time, full priced Course;
  (b) You submit your refund request within seven (7) days of purchase;
  (c) You have not viewed more than 30% of the Course content starting from the first video;"

  It's been 11 months since ******* purchased the course and has viewed 89% of the course material.  Therefore, she does not qualify for a refund. 

  
  Have a happy new year.

   

  Customer Answer

  Date: 11/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  The amount paid for the course includes access to the course materials and a life time access to the ******** group where further discussions are had by other members of the group, discussing anything that wasn’t made clear in the course material. My access to the ******** group has been revoked without any reason or notification which makes this business a very unprofessional one that operates in a very uncouth manner. Anyone who signs up for this course needs to be made aware of their unrealistic and ridiculous return policy and the fact that you could loose access to the program at any time without warning. It is very clear and obvious that a part of the service I paid for and was promised is not being provided.
  

   
  
  Sincerely,
  
  
  
  ******* ******