Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:21/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 28, 2024 $288.00 The business in whom I placed my trust has committed to providing me with a customizable dropshipping storefront for my Square website and an annual subscription to enable this.I am deeply disappointed that I have not received the services I paid for. Moreover, I have been unable to access my account and my request for a refund, after facing two days of issues, was denied. I reached out for assistance and requested to be connected to technical support or informed about the issues, but no action was taken. Initially, an agent approved a refund, only to be denied by their superior via email. This has been a highly frustrating experience, especially considering that $288 is significant for a small business like mine.The business did not attempt to resolve the issue but exacerbated it.ACCOUNT 1 * store:31b22e-81.myshopify.com * with no active subscription ACCOUNT 2 * store:e6bb80-3f.myshopify.com * with an active annual professional plan I have numerous email threads from the customer service agents that clearly show them evading my questions, not providing assistance, and ultimately leaving me without any resolution. This has resulted in me being unable to access my account and has left me feeling cheated out of my money.

  

  Business Response

  Date: 22/05/2024

  When using Spocket, all users can choose to use a free plan or upgrade to a monthly or annual plan to access additional features. If a user decides to upgrade to an annual plan, they are informed that they will not receive a two-week trial and instead will be immediately charged and granted access to the annual plan. This is clearly stated multiple times through the user purchasing flow (attached for your reference). On April 28, 2024 16:06 UTC, this user signed up for a REMOVEDProfessional Discounted Annual Plan and will renew on April 28, 2025, next year.

  When a user signs up for this plan, they must go through several steps to choose an annual plan and then confirm they agree that the charge will be immediate and that there will be no trial period. Therefore these charges are valid, and this user retains access for the remainder of the year per Spocket's Refund & Subscription policy. Please also note that you are being charged for an annual subscription and, sadly, not based on usage. 

  Customer Answer

  Date: 22/05/2024

   
  Complaint: 21742649
  
  I am rejecting this response because I cannot utilize this service regardless of my annual membership. I have requested help from your company and have yet to be given any, then blocked out of my account when I tried to remedy it myself. Of course, if I am going to pay for a service, I want to be able to utilize it, and if I am unable or do not know how to use it, the company should be assisting me as promised instead of running me around in circles. Due to the inability to utilize the service, a refund should be processed. Atop of this, the business practices that have been utilized in handling this matter have been cold, rude, and unhelpful. Your business did not keep up its end of the bargain; therefore, a refund should be processed immediately. On top of that, your customer service representatives made me believe that I would either receive help or a prompt refund, but neither happened. This feels like a scam.If I am not compensated or assisted in any way, I will have no choice but to escalate this matter further. Predatory business practices targeting small businesses may be common, but I refuse to tolerate them and will ensure that this issue is further escalated.

  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 16/06/2024

  Our sincere apologies for the experience caused by these but we regret to inform you that at this time, we must decline this request since we are not able to proceed or take any actions as there is an open dispute already, which means the bank/PayPal has already put a temporary hold on the funds until they make a decision on the case. We truly understand where you're coming from. However, as per Spockets refund policy: Spocket will not honor a refund for users that have gone beyond the 14-day trial period or have upgraded to an Annual plan. Your subscription plan may be canceled at any time. However, Spocket does not refund or prorate unused portions of a subscription.
  
  Please see the sample attached (Terms Disclosure - Professional Annual ($288) of the check out page where you need to fill up your details to complete the sign-up process and that you agree that you are going to be billed immediately before you can proceed. This also includes our Refund and Cancellation Policy and your agreement to our Terms and Conditions before the button so you can upgrade to your desired annual plan.
  
  Again, we're truly sorry if the decision did not go in your favor. For more information on Spockets Fees & Payment Terms, please see our Terms & Conditions.

• Initial Complaint

  Date:28/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spocket dropshipping company is using complicated sign up procedures to lure people into membership plans, and then after customers like my daughter are surprised by charges the company fights tooth and nail against the customer. In our situation my minor daughter was looking into drop shipping with Spocket and believed she was signing up for a monthly plan. Less than one week after realizing her error and reporting it to the company, and having not used the service at all, we filed a dispute with Spocket and with REMOVEDfor this charge. We were not given any further information nor ability to state our case to either party, and after two months noticed that we lost the dispute. This means that after hearing about our quick attempt to get a refund, Spocket continued to fight with REMOVEDwhere my daughter holds her high school checking account, to get the charge to go through. I have read other replies by Spocket to similar complaints, and I imagine the company will reply here with the technicalities of the fact that if someone signs up for an annual plan, there is no trial period and no refund, and the customer at sign up is presented with those terms and conditions. That is not good enough in my opinion because of how easy Spocket makes it to sign up for a plan which costs $948 in this case. Sometimes people sign up for things accidentally, and a reputable and honest company would give customers who quickly realize a sign up error a refund.

  Customer Answer

  Date: 28/03/2024

  To clarify, it was my minor daughter who is the aggrieved party here, making a claim directly against Spocket dropshipping company for the amount of $948.  The fact that she maintains her bank account at Chase is superfluous to our claim.  I am acting on her behalf for this claim as she is a minor.

  Customer Answer

  Date: 02/04/2024

  The complainants name, who is my minor daughter, is REMOVED.

  

  Business Response

  Date: 05/04/2024

  When using Spocket, all users are given the choice to use a free plan or upgrade to a monthly or annual plan for access to additional features. If a user decides to upgrade to an annual plan, they are informed that they will not receive a two-week trial and rather will be immediately charged and granted access to the annual plan. This is clearly stated multiple times through the user purchasing flow (attached for your reference).
  
  On January 15, 2024 this user signed up for a REMOVEDUnicorn Discounted Annual Plan and will renew on January 15, 2025, next year. When a user signs up for this plan, they are required to go through a number of steps to choose an annual plan and then confirm they agree that the charge will be immediate and that there will be no trial period for this plan. Therefore these charges are valid and this user retains access for the remainder of the year per Spocket's Refund & Subscription policy. Please also note that you are being charged for an annual subscription and sadly not based on usage.
  

  Customer Answer

  Date: 08/04/2024

   
  Complaint: 21496512
  
  I am rejecting this response because: This is the standard response that Spocket provides to EVERY complaint of this type.  What I am alleging is that while technically accurate that the user completes more than one input of consent, the structure of the website TOGETHER WITH the inflexible to refund a user, in this case a minor, who IMMEDIATELY AFTER completing the sign up process and realizing that I accidentally signed up for an annual plan IN ERROR, contacted the company requesting a refund.  For the company to provide a rebuttal of "I have access to the service for a whole year" is NO CONSOLATION.  I NEVER WANTED TO SIGN UP FOR A WHOLE YEAR.  This is a money grab on the part of Spocket.  I have not used the service and DO NOT WANT TO USE THE SERVICE.  REMOVEDhas invested nothing in me, and yet they have a lot of my money still. 
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 09/04/2024

  When using Spocket, all users are given the choice to use a free plan or upgrade to a monthly or annual plan for access to additional features. If a user decides to upgrade to an annual plan, they are informed that they will not receive a two-week trial and rather will be immediately charged and granted access to the annual plan. This is clearly stated multiple times through the user purchasing flow (attached for your reference).
  
  On January 15, 2024 this user signed up for a REMOVEDUnicorn Discounted Annual Plan and will renew on January 15, 2025, next year. When a user signs up for this plan, they are required to go through a number of steps to choose an annual plan and then confirm they agree that the charge will be immediate and that there will be no trial period for this plan. Therefore these charges are valid and this user retains access for the remainder of the year per Spocket's Refund & Subscription policy. Please also note that you are being charged for an annual subscription and sadly not based on usage.

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 21496512
  
  I am rejecting this response because: This company's policy allows NO ROOM for mistakes or accidents on the part of new members.  In my view, the company provided me NO VALUE because i have not used the service.  After this ordeal trying to get my money back, I will NEVER use Spocket for anything.  What I am asking is that Spocket return my money to me, that's it.  I have not used the service, nor do I intend to use it at this point.  I got confused in the sign up process and thought I was only signing up for a monthly plan.  I IMMEDIATELY contacted Spocket after this happened and the company is playing hardball, even fighting with my bank to claw back the funds from my account after I called my bank to stop payment as it is my position that refusing to return my money represents a fraudulent money grab on the part of Spocket.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:11/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, spocket charged me for some subscribtion that I never used.I borrowed some money from family to feed myself and my kids for the whole month. I had 100$ and they charged me 91.59$ leaving mr with 8.41$I don't know how will I be able to feed us with that... it is such a shame. They took my information and without any hesitation or consent charged my bank card. I bandly need the money. I contacted them but all I got was sorry. They refuse to refund me even if it means that me and my kids will litterally have no food.. what can I do? Can you please help me. I was charged on march 10th of 2024.It might be little money to them but it is all I had and will have for the whole month and they just took it...

  

  Business Response

  Date: 20/03/2024

  On February 14, 2024, this user signed up for a monthly subscription for Spocket's Empire Monthly Plan, which gives them access to a number of features for $99.99 per month. The user had access to a REMOVEDtrial, after which they would be charged the monthly to access Spocket. Trial end date and first bill should have been February 28, 2024. The monthly charge on the user's account on March 10, 2024 was for $99.99 which is a charge from 1 month of use of Spocket. Users are able to cancel their account and downgrade anytime, however, no such request was received from this user. Even though their payments failed, this user retained access to REMOVED's paid features, therefore the charges here are valid per Spocket's Refund & Subscription policy. Please see the sample of the pop-up notification where you need to fill up with your details to complete the sign-up process and that you agree that you will be billed monthly. Finally, you are being charged for a monthly subscription and sadly not based on usage.
  
  Nevertheless, this user's payment was already refunded as of March 13, 2024, so we can close this case.

• Initial Complaint

  Date:20/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to the customer support email since there isnt a phone number for the place, several times since December 2023, due to being charged $99.99 a month without ever using the service. I have screenshots of conversations through the chat confirming that they would cancel and refund the first charge. Come REMOVEDI was charged another $99.99 and again reached out through chat and they claimed they escalated the issue and are still working on a refund. They took a month to respond via email. Come February i was charged another $99.99 and reached out again for up another refund and yet they havent refunded any of the three charges despite me having proof that it was cancelled and through their own chat that out had already been escalated. At this point they have taken $300.99 and have not refunded any of it.

  

  Business Response

  Date: 09/03/2024

  Users are able to cancel their account and downgrade anytime, however, no such request was received from this user. Upon investigation, this user contacted us last Dec. 2024, and only provided us their email addresses, REMOVED or REMOVEDwhich we confirmed that the plans associated with these emails are already cancelled.
  
  However, they contacted us again on February 16, 2024 (23 days ago), where they provided their email address, REMOVEDfor the first time and where the disputed charges are for. The plan was only cancelled the same day they contacted. Attached is a screenshot of the chat conversation when they provided the mentioned email address. 
  
  Users are able to cancel their account and downgrade anytime; however, no such action was taken on the Spocket platform. This user retained access to REMOVED's paid features for the remainder of their subscription cycle; therefore, the charges here are valid per Spocket's Refund & Subscription policy.

• Initial Complaint

  Date:13/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my Free trial on January 8, 2024 and I was charged $55.25 on February 13, 2024. I contacted their live chat immediately and the bot sent me a link to try and cancel the subscription. When I selected the link, it was very obvious that the previous subscription was canceled because I was prompted to select a plan for another 14 days free trial. I spoke with a live person and told them that I needed the refund by the End of the Day as I needed the money back urgently. I am still waiting on an update because I can't wait 3-5 business days. I am not understanding why I was charged a month later if the free trial was canceled. This is very unethical.

  

  Business Response

  Date: 16/02/2024

  Hi,

  On November 29, 2023, this user signed up for a monthly
  subscription to Spocket's Starter Plan, which gives them access to several
  features for $39.99 per month. The user had access to a 14-day trial, after
  which they would be charged monthly to access Spocket. The monthly charge on
  the user's REMOVEDaccount on December 13, 2023, was for continued access to
  Spocket's platform following the end of their trial. Users can cancel their
  accounts and downgrade anytime. However, no action was taken on the Spocket
  platform until January 08, 2024, 11:26 UTC. This user cancelled on January 08,
  2024, 11:26 UTC after their trial had already lapsed. This user retained access
  to Spocket's paid features for the remainder of their subscription cycle;
  therefore, the charges here are valid per Spocket's Refund & Subscription
  policy. Also shown in the notification upon signing up is the advice that you
  will be charged monthly, which you agreed upon by clicking the "Claim my
  Free Trial Now" button.

  Regards,

  The Spocket Team

• Initial Complaint

  Date:05/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got charged twice by two different entities that are owned by the same people. I got charged REMOVEDfrom REMOVEDand another charge of REMOVEDby REMOVED. This company is a REMOVED

  

  Business Response

  Date: 08/02/2024

  Hi,

  On December 06, 2023,this user signed up for a monthly subscription to Spocket Platform, which gives them access to several features for $99.99 per month. The user had access to a REMOVEDtrial, after which they would be charged monthly to access Spocket. The monthly charge on the user's REMOVEDl account on December 20, 2023, was for continued access to Spocket's platform following the end of their trial. Users can cancel their accounts and downgrade anytime. However, no such action was taken on the Jubliee platform until February 05, REMOVED. This user cancelled on February 05, REMOVED, after their trial had already lapsed. This user retained access to REMOVED's paid features for the remainder of their subscription cycle; therefore, the charges here are valid per Spocket's Refund & Subscription policy. Also shown in the notification upon signing up is the advice that you will be charged monthly, which you agreed upon by clicking the "Claim my Free Trial Now" button.

• Initial Complaint

  Date:29/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for two membership that I only remember paying $1 dollar for. Today I went back and saw what it really happened so I canceled the one with Spocket and now the Dropgenius one I cannot cancel and its charging REMOVEDand I cant cancel it. Please cancel it

  

  Business Response

  Date: 06/02/2024

  Hi,

  On January 15, REMOVED, this user signed up for a monthly subscription to Spocket's Empire Plan, which gives them access to several features for $99.99 per month. The user had access to a REMOVEDtrial, after which they would be charged monthly to access Spocket. The monthly charge on the user's PayPal account on January 29, REMOVEDwas for continued access to Spocket's platform following the end of their trial. Users can cancel their accounts and downgrade anytime. However, no such action was taken on the Spocket platform until January 29, REMOVED. This user cancelled on January REMOVEDafter their trial had already lapsed. This user retained access to REMOVED's paid features for the remainder of their subscription cycle;therefore, the charges here are valid per Spocket's Refund & Subscription policy. Also shown in the notification upon signing up is the advice that you will be charged monthly, which you agreed upon by clicking the "Claim my Free Trial Now" button. Please note all the subscriptions are cancelled from Spocket end.

  Regards,

  The Spocket Team

• Initial Complaint

  Date:12/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions date/1/7/24 if 99$ I had reach out to via phone number provided through transaction REMOVEDinforming me to reach out to REMOVEDupon me doing so via email and chat support I was contacted via email from REMOVEDgiving him all details last 4 of card number,name,transaction date,and email informing that they did see account with email provided after pleading to him about the charges he processed to tell me that it was a transaction but it didnt go through then he told me that he wasnt finding anything in the system with my information but assuring me that he had took my information and it wouldnt be another charge I sent over all screenshots one of the posted transaction another of him telling me that I didnt have a account with them and another from BBB page displaying the same contact information only to receive a response of empathy this company is a REMOVEDthey will post transactions under different names and try to confuse you I will be seeking legal action REMOVED 

  

  Business Response

  Date: 08/02/2024

  Hi,

  On December 24, 2023, this user signed up for a monthly subscription to REMOVEDPlatform, which gives them access to several features for $99.99 per month. The user had access to a REMOVEDtrial, after which they would be charged monthly to access REMOVED. The monthly charge on the user's REMOVEDaccount on January 08, REMOVEDwas for continued access to REMOVED's platform following the end of their trial. Users can cancel their accounts and downgrade anytime. However, no such action was taken on the Jubliee platform until January 08, REMOVED. This user cancelled on January 08, REMOVED, after their trial had already lapsed. This user retained access to REMOVED's paid features for the remainder of their subscription cycle; therefore, the charges here are valid per REMOVED's Refund & Subscription policy. Also shown in the notification upon signing up is the advice that you will be charged monthly,which you agreed upon by clicking the "Claim my Free Trial Now"button.

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Spocket through the REMOVEDapp. The Spocket 'plug in' on the REMOVEDapp was very easy to use, and signing up for a Spocket account was simple. However, it was extremely challenging to cancel after my free trial ended on 10/3/23. I believe the way in which Spocket allows you to easily sign up through REMOVEDwould lead someone to believe it would automatically cancel once the REMOVEDaccount is cancelled. I do understand the subscription fee I incurred on 11/4/23 for $99 was justified, in that I did not cancel my REMOVEDaccount until 11/30/23, however I continued to incur charges from Spocket despite having no trace of a Spocket account or ability to log in to REMOVEDwhich is where I saw Spocket advertised and subsequently signed up. I was still charged $99 on 12/7/23 and 1/4/24 even after cancelling my REMOVEDaccount. I feel I was deceived when I signed up for Spocket, and they purposefully make it challenging to cancel the account while making signing up seamless. Their policy states they have a strict no refund policy after the trial period ends and this was the reason I was denied a refund for the 12/7/23 and 1/4/24 charges by their Customer Success Manager on 1/9/24, despite my explanation that their cancellation policy when using a second party platform (REMOVED) to sign up for their plug-in was incredibly unclear and I was having difficulty finding my account after my REMOVEDstore was cancelled. My Spocket account has now been cancelled but I do want to warn others about this predatory site and feel they should be transparent in their cancellation options for those using their platform on a plug in on other sites and should honor refunds in cases where they deceived customers with their complex practices.

  

  Business Response

  Date: 08/02/2024

  Hi,

  On September 19, 2023, this user signed up for a monthly subscription to Spocket's Empire Plan, which gives them access to several features for $99.99 per month. The user had access to a REMOVEDtrial, after which they would be charged monthly to access Spocket. The monthly charge on the user's REMOVEDaccount on October 03, 2023 was for continued access to Spocket's platform following the end of their trial. Users can cancel their accounts and downgrade anytime. However, no such action was taken on the Spocket platform until January 09, REMOVED. This user canceled on January 09, REMOVEDafter their trial had already lapsed. This user retained access to REMOVED's paid features for the remainder of their subscription cycle; therefore, the charges here are valid per Spocket's Refund & Subscription policy. Also shown in the notification upon signing up is the advice that you will be charged monthly, which you agreed upon by clicking the "Claim my Free Trial Now" button.

  Regards,

  The Spocket Team

• Initial Complaint

  Date:02/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for trial - something like 14 days and then charge full price. You basically have to in order to get information on what they offer. I missed the cut off which is fine. But I was charged 3 times on one day. REMOVEDfor REMOVED???I logged in to cancel and they keep showing morals and the last one you cant close so I cant get my account settings to cancel the subscription. Its super REMOVED. REMOVEDdoesnt even have a sign in (so how did I supposedly sign up???)I emailed customer service for them to cancel and refund all 3 charges. Lets see what happens. Super REMOVED- be careful.

  

  Business Response

  Date: 06/02/2024

  Hi,

  On November 16, 2023, this user signed up for a monthly subscription to Spocket's Empire Plan, which gives them access to several features for $99.99 per month. The user had access to a REMOVEDtrial, after which they would be charged monthly to access Spocket. The monthly charge on the user's REMOVEDaccount on November 30, 2023 was for continued access to Spocket's platform following the end of their trial. Users can cancel their accounts and downgrade anytime. However, no such action was taken on the Spocket platform until December 30, 2023. This user canceled on December REMOVEDafter their trial had already lapsed. This user retained access to REMOVED's paid features for the remainder of their subscription cycle;therefore, the charges here are valid per Spocket's Refund & Subscription policy. Also shown in the notification upon signing up is the advice that you will be charged monthly, which you agreed upon by clicking the "Claim my Free Trial Now" button.

  Regards,

  The Spocket Team