About

Local BBB:

BBB, British Columbia & Yukon

BBB File Opened:

6/5/2024

Business Started:

1/1/2023

Business Started Locally:

1/1/2023

Business Incorporated:

1/1/2023

Type of Entity:

Corporation

Alternate Names:

Indiana Bones

Business Management:

Sam Zambon, Director

Additional Information

Payment methods

Credit Cards and Debit Cards.

Refund and Exchange Policy

This document outlines the cancellation policy for both membership holders and sporadic booking (non-members) clients of Indiana Bones Dog Adventures. It includes definitions, payment terms, discontinuation of services, and procedures for cancellations and rescheduling. The policy is structured to align with ISO 9001:2015 standards, ensuring high-quality service and customer satisfaction.

I. MEMBERSHIP HOLDERS

Membership Agreement Duration: 3 months (84 days)
Membership Payment Schedule: Every 4 weeks (28 days), with 3 installments per membership period

Payment

Membership clients commit to 3 months, with automatic renewal unless cancelled.
Every 4 weeks (28 days), with 3 installments per membership period
Membership rates may change annually with advanced notice.
The membership period begins on the Saturday before the first hike.

Discontinuation of the Service

Agreements are automatically renewed unless written notice is provided.
Early termination incurs a 25% fee on remaining unpaid instalments.
Paid instalments are non-refundable, except for illness or injury with a veterinarian’s note

Cancellations and Time Away

Hikes may be cancelled or rescheduled by Indiana Bones due to safety or staff capacity issues, with full refunds provided.

Severe weather cancellations offer alternative options.
Clients can reschedule with 48-hour notice; otherwise, a 100% charge applies.
Monthly rescheduling limits based on membership level:
1-2 hikes/week: 1 reschedule/month
3-5 hikes/week: 2 reschedules/month
Cancelled hikes cannot be carried over but can be replaced with coupons valid within the 3 months.
For inquiries, contact [email protected].

Time Away

Clients may suspend membership for up to 3 weeks per year with adjusted payments.
Additional time off incurs a 50% fee per missed hike to maintain the reserved spot.
Cancelling membership requires a 6-month wait before rejoining.

II. SPORADIC BOOKING (NON-MEMBERS)

Payment

Bookings must be made online with full payment at the time of booking.
Appointments can be scheduled up to two months in advance.
Discontinuation
Clients discontinuing the service receive a 75% refund for the remaining hikes.

Cancellation

Indiana Bones may cancel hikes for safety or staff reasons, with full refunds provided.
Severe weather cancellations offer alternative options.
Clients must provide 48-hour notice to reschedule; otherwise, a 100% charge applies.
One hike per month can be rescheduled; further cancellations are non-refundable unless for illness or injury with a veterinarian’s note.
No-shows are non-refundable.

Business Categories

Dog Walkers, Pet Boarding, Dog Boarding