Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 30th I purchased a private program called "dental rceeptionist" program through Mishilo Academy as they had a boxing day deal. It came to $1980 taxes and everything included. Upon receiving the program I quickly learned that what was being advertised online vs what was received was vastly different. I was anticipating interactive modules. Not high level science language PDFs that I would read. I emailed admin and asked about the refund policy and was told it was on the invoice. Nothing was on their website. I took screenshots and then reached out to them again indicating so. They then changed their website! To include a 48hr refund policy. I kept my emails and screenshots. I was willing to work to a resolution together but they refused and gaslit me. I want at least half my money back! I included screenshots of the initial policies vs what they immediately updated it with. I also included email correspondence. I now want the entire amount back.

  Business Response

  Date: 16/01/2025

  As with all of our students, we provide programs details prior to them enrolling. This particular student had inquired about the program back in October 2024 (pictures attached) at which point in time we provided her with all the information including the fact that this is a self paced, online program. However, we do offer live sessions with the instructor to assure the enhancement of their learning journey with us. The no refund policy was stated to the student prior to her payment and she as given our website information for further details. The student claimed she was only told about the no refund after she made the payment, which was incorrect. As she stated, she made the payment December 30, 2024 but the invoice was sent December 26, 2024. 

  She stated that we changed our website, this claim is false and she has no proof of the academy doing so. I am attaching a screenshot of our policies sent to another student back in June 2024 to demonstrate that our policies have not changed. The student stated that she has learning difficulties which we were not aware of. 

  Lastly, the student "thought" the program was interactive, we do not advertise as our program being interactive. However, as per definition; interactive means allowing a two-way flow of information between a computer and a computer-user; responding to a user's input. The student never booked any sessions with us nor did she reached out as offered to ask questions about her modules. 

  Mishilo Academy offered to continue the program for 1 year so the student can take her time. However, she refused and instead ****** accused us of acting wrongfully.

  Although the refund is not an option, we are willing to continue working with the student as her file is still open, so she can successfully complete her program.

  Thank you

  Customer Answer

  Date: 17/01/2025

   
  Complaint: 22812840
  
  I am rejecting this response because: there was no refund policy indicated before the purchase. This is illegal. 

   

  She keeps saying to check my invoice... Exactly an invoice is issued after payment.

   

  The consumer did not have the refund policy readliy available. I want either all or a portion of my money back. 

   

  She didn't offer me a solution? She said the program could be done at your own accord online through *******. Which was not true. Pdf files are no modules. 

   

  She offered me to come 1:1, how can I possibly schedule that when I work?

   

  I want my money back. 
  
  Sincerely,
  
  Alyssa Safraj

  Business Response

  Date: 17/01/2025

  The refund policy was provided to the student prior to the payment (please see attached emails of communication with highlighted dates).

  As per definition Invoices are commonly issued prior to the customer sending the payment, whereas a receipt is issued after the payment has been received. The invoice acts as a request for payment, and the receipt acts as a proof of payment.

  The refund policy is available to the public on our website. The student was advised to review our website where indicated the curriculum, registration, and any other question the student may had have they can find it on the website or she could have contacted us to request specific details.

  Our modules contains literature, videos and quizzes. (please see attached image). It is not only a PDF document.

  As previously demonstrated, our refund policies have not changed as accused by the student. 

  Regarding her schedule concern, the sessions are booked online at the student wish of time and our availability. We offer the sessions Monday to Saturday from 9am to 7pm PST. This information was provided to the student on the welcome package. (please see attached image).

  Thank you

  Administration

  Customer Answer

  Date: 21/01/2025

   
  Complaint: 22812840
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** Safraj

   

  I want my money back. Even partially. In any normal education setting this is aloud. Your refund policy was NOT clearly visible or easily accessible PRIOR to purchasing. 

   

  I am going to take this to small claims court if not rectified.