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Business Profile

Computer Software

Minitool Solution Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I discovered a problem with my PC desktop computer - the boot and system partitions were on different drives. I researched the problem and how to solve it using ****** and Bing search engines as well as ********** Opera, and ChatGPT AI assistants. I also researched solutions including disk management products from MiniTool, Easus, Windows, and Paragon. I have used MiniTool Partition Manager Free and *********************************** Edition off and on for roughly 15 years, but I could not find any way to solve my problem - except that several online sources, including documentation from MiniTool, MiniTool's Professional could solve the problem - and every article that . So I bought that product. I was fairly simple to complete the first step in solving my problem, but MiniTool's instructions were pretty much useless when it came to the final (and most complicated) step. I was disappointed and did further research, but I was not able to complete the solution. I requested a refund under MiniTool's 30-day refund policy for the software, but I was denied on the basis that the problem was related to my computer's BIOS, which is on the motherboard, and therefore was not covered by MiniTool. I was eventually told that I was no eligible for a refund because I had not read the Product Description and/or tried the Free Edition and that the problem was not MiniTool's fault. Both are untrue since the information I received from MiniTool did state that their software could, in fact, solve the problem.

  • Initial Complaint

    Date:21/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction : Fri, Nov 18 at 7:13 p.m. I thought the program could help, then found out it could not be of any help. I asked for a refund on: Fri, Nov 18 at 11:44 p.m.

    Business Response

    Date: 21/11/2022

    Based on our records and email history. This transaction has been refunded on Nov 21, 2022. For more information, please contact *********************

Minitool Solution Ltd. is NOT a BBB Accredited Business.

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