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Business Profile

Computer Software

Glarysoft

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Epson printer, I had a problem connecting my Epson to my lab top so there was a a support telephone # **********. in the Epson brochure. The call was assigned to a *****, Manager. I have copies of the receipt/invoice. *****. Manager was doing problem shooting on my HP lab top and said you have ************* need to get protection on your lab top right away, he then said you have ***** and provide me explicit pics of naked *********** having ***, i was shocked This was his scram & selling point for me to get protection on my computer for $229, for which I purchased on 9/13/23. From that point on he harassed me calling & calling sometimes I would just hang up when I hear his voice. When I knew ***** was a scam artist I picked up the ********** said your ** has been compromised and then he showed me the exact same ***** pic again, I believe I paid him $125 for another protection for one year, A few months later he began to continuous call me I would hang up. Calling 3 of 4 times a day, he was changing # all the time and started recognizing my voice say ***** I know thats you who does this crazy crap!! I NEED THIS ***** TO STOP CALLING ME and disconnect from my computer. I checked with ****** and verified that I have never had malware or *****. I want my money back. So I did a little digging about this company there are two locations that this *************** is under the umbrella of **************************. The two address are ************************************************************************************, 2nd location *******************************************************************************. The receipt I received (photo of receipt) gave his name *****, Manager, my customer ID ***** 8852, 3 yr HP **** Invoice # MWM 9001

    Customer Answer

    Date: 10/09/2024

    I feel that I should receive a refund based on this man sending me pornographic pictures. Norton verified that there was no malware in my computer.

    Customer Answer

    Date: 11/09/2024

    My computer was not working and tried to upload the proof of payment. My I phone would not upload the verification so you should have received an email with the upload from family member, Theodore Ruffin ( theoalexruffin@gmail .com)

Glarysoft is NOT a BBB Accredited Business.

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