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Business Profile

Computer Repair

BC Computers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My computer was in the shop BC Computers
    The problem was not fixed
    I was charged $201.60 , for work not done.
    Looking to to get a refund of the $ 201.60 in (FULL ) please,
    This is a short comment of what happened.
    You need more info please contact me .
    I can not send you any pictures as my computer (The one that was to be fixed)
    still is not working .

  • Initial Complaint

    Date:07/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The battery on my ********* *** ******* ** Tablet was swelling, so I brought it into BC Computers on Oct 21st to have the battery swapped out and the warped screen replaced.

    The tablet worked just fine, and had no problem holding a charge, I was just concerned that the swelling battery might damage it if left unchecked.

    On Oct 23rd, they quoted me $230 (plus tax) and 2-5 days for the repair, and told me it was an easy and routine repair.

    I was informed of a delay on Oct 27th.

    It was eventually repaired Nov 1st, and I paid $257.60 to '**** *****' for the device on Nov 2nd.

    The tablet would not hold a charge, and immediately shut down as soon as it was disconnected from the cable, so I brought it back to the store immediately.

    They had, apparently, not bothered to test it before giving it back to me.

    I did not hear from them again for more than a week, on Nov 11th, when I was informed they were 'still working on the device'.

    I tried to contact them again, on Nov 16th, but received no response until Nov 18th, when I was told that new batteries were being delivered and would arrive Nov 21st.

    I heard nothing back, and tried to contact them on Nov 26th, and asked for a refund.

    They did not reply until Nov 29th, asking for the ticket number, as if I was a stranger and we hadn't been exchanging texts for weeks.

    I replied that I wanted the tablet, and my money back, and at this point they stopped texting me entirely.

    I tried going to the shop to get the tablet back, and was told it wasn't there.

    It wasn't until Dec 2nd that they permitted me to check on the device, which now wouldn't hold a charge or startup properly (something that wasn't an issue before it was given to them).

    They continue to refuse to offer a refund, or admit any wrongdoing.

BC Computers is NOT a BBB Accredited Business.

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