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Business Profile

Computer Hardware

Absolute Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:22/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer for several years with no complaints about the service. However, the recent new app/software, whatever it's called, has never worked properly for me. It will not show me my computer on the devices page. It says I have 0 devices. This means that I have to use customer service if I ever need to perform a recovery action. There is no way I can access these actions myself, so if something happens outside of customer service business hours, I am stuck.I have been in contact with customer service multiple times about this issue. I have been assured that the issue will be escalated, but nothing happens. This has been going on for a few weeks now with no further updates. I long ago took the computer actions that were suggested.I would appreciate getting the service I paid for.

    Business Response

    Date: 26/07/2024

    Absolute has resolved this issue for the customer.  ********************** sincerely appreciates the customer's loyalty and patience and regrets any inconvenience.

    Customer Answer

    Date: 03/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Absolute Software is NOT a BBB Accredited Business.

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