Complaints

This profile includes complaints for Lululemon Athletica's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lululemon Athletica has 55 locations, listed below.

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  Lululemon Athletica

  400 1818 Cornwall Ave Vancouver, BC V6J 1C7

• 

  Lululemon Athletica

  5734 Sunset Drive South Miami, FL 33143

• 

  Lululemon Athletica

  2176 Northbrook Court Northbrook, IL 60062-1408

• 

  Lululemon Athletica

  296 Fashion Way Burlington, WA 98233-3204

• 

  Lululemon Athletica

  1981 Union St San Francisco, CA 94123-4224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lululemon is fraudulently withholding a refund after having received my returned items package on 6/12/25 and customer service and ******************** tracking system confirming receipt and the processing of refund to now 3 weeks later stating the warehouse claims they have not received my return. Despite my proof, they are continuously lying, reciting a script stating:Hi Hershonna, Thanks for following up with us at lululemon. Our warehouse did not receive the items the return was initiated for in your return package and therefore we are unable to provide a refund for this return. Please know we are unable to provide refunds for return packages that do not contain the items the return was initiated for. Resolution team closed my escalation cases frivilously citing they dont have the return despite their prepaid label tracking showing received; photos, receipts and documentation I provided of the package shipped, the label and receipts from the post office. Their resolution team is conveniently avoiding and refusing to communicate or speak with me despite passing messages to their agents to tell me since 7/4/25 that someone will call me. Now someone named ****** stated on 7/9 that she will call me is refusing to contact me by phone. After I was not contact in 1-3 days since 7/4/25, ****** asked customer service on 7/9 to ask me for a few time frames to call me and I provided those times along with photos of all documentation and instead of contacting me she responded with the same script above yesterday and again today 7/10/25. They are covering up for their warehouse error or mistake or their error. This is fraud.Lululemon confirmed on 6/19/25 via phone support the refund was received and being processed for the order in 7 days; 6/25 they were escalating it for refund; 7/4/25 escalating it again; someone would contact me in 1-3 days; 7/9/25 after opening another escalation, suddenly being told they don't have the items despite proof.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: May 31, 2025 Amount of money paid to the business: $1,377.58 What the business committed to provide you: Lululemon Athletica committed to deliver my order (Order #c174865030362575),= to my specified address: ********************************************************************************, as per their Terms of Sale (***********************************************************************************************), which states delivery is completed when the product is delivered to the address submitted.What the nature of the dispute is: The carriers (OnTrac and ****** left the packages in an unsecured common mailroom, not at my apartment, as proven by carrier photos. Lululemons Guest Education Centre (Case: GS-**********) refuses to refund, claiming delivery at your own risk despite their Terms of Sale, which contradicts this stance. Ive requested a full refund multiple times (emails dated July 1 and July 2, 2025) with no resolution.Whether or not the business has tried to resolve the problem: Lululemon responded on June 12, 2025, stating they cannot guarantee delivery to my address and advised contacting my financial institution, but they have not offered a refund or replacement, leaving the issue unresolved. I am also pursuing a chargeback with *****************I seek a full refund of $1,377.58, as Lululemon failed to fulfill their contractual obligation under their Terms of Sale. Attached are order confirmation, carrier photos, Terms of Sale, and correspondence for evidence.

• Initial Complaint

  Date:25/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a $100 gift card to use in their retail store for my wife for Mothers Day from HEB in ******, Tx. We went to this lululemon location to redeem the gift card on 06/20/2025. When we tried to make a purchase at the *****, Tx location, we were informed that the gift card had already been redeemed. At the store, the employees said that we needed to contact lululemon support regarding the issue, to which we did. We provided all of the information we had to the company and they informed me that their records reflect that the card was purchased on 05/04/2025 in ******, ***** (exactly where we purchased it). They also indicated that the card was redeemed on 05/09/2025 in a retail store in *********, ****** (a country that we have never been to). This is also where this company is headquartered. It appears that there is likely some internal fraud going on within the company regarding the gift cards. I informed the company that I have never been to ****** and would be happy to show my passport stamps as proof to show that I did not redeem this gift card. The company has responded to me saying that that essentially is not their problem and that they will not assist me with any form or refund or store credit. They have indicated that they are perfectly complacent with internal fraud and have no intention of providing a product that they sold to a customer.

• Initial Complaint

  Date:24/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  c174518171606895 Dear Better Business Bureau,Im writing to file a complaint against **Lululemon** regarding a refund that I am still owed for an order I returned nearly two months ago. Ive tried everything to resolve this directly with them, and Im honestly exhausted.Heres what happened:I placed an order with Lululemon for **/$1,209.60 CAD**. When the items arrived, I decided to return them. I followed every step of their return process properly. I used the return shipping labels they gave me, and both packages were **delivered to their warehouseone on April 30 and the other on May 1, 2025** (I have tracking to confirm this: **#**** 5504 3701**).Their policy says refunds are processed within five business days after the return is received. I gave them the time. Nothing happened. I reached out multiple times. I was told to wait. I waited. Still nothing.Since then, *** called customer service about ten times. Every time, Im told to reply to an email thread from their Resolutions Team. Ive done exactly thatsix timesand yet I keep getting the same auto-response telling me I havent replied. Its like Im emailing into a black hole. The most recent explanation I got was that the warehouse "didnt receive the correct items." Thats not true. I returned everything, in full, using their own ********* be honest, Im not just frustratedIm confused and disappointed. This is Lululemon. I expected better. Ive spent hours trying to get this sorted, and despite doing everything right on my end, Im still stuck. I feel completely ********** reaching out to the BBB because Im out of options. Im asking for help to get what Im owed: **a full refund of /$1,209.60 CAD**. Im not trying to make a sceneI just want my money back for an order I returned properly, weeks ago.Thank you for taking the time to read this and hopefully help resolve the issue.

• Initial Complaint

  Date:23/06/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2025, I purchased a $3,000 gift card( 3 gift cards each for $1000) from lululemon athletica **** at the Metropolis at ***************, located at ************************************************,When I attempted to use the gift card in-store and online, the balance showed as unavailable, rendering it unusable. The store staff informed me after checking that the gift card still has the funds, but the card is on hold, so it cannot be used. As advised by store staff, I contacted lululemons customer service on May 24, 2025 via email to ******************************* providing the transaction receipt as proof of purchase.On May 30, 2025, lululemon responded that there is no available balance on the gift card, stated they cannot offer further support, a refund, or a replacement gift ******* of now, lululemon has stopped responding to my emails. When I called to inquire, they reiterated that they will not provide any further assistance and refused to explain why my gift card was frozen. This outcome is unacceptable, as they cannot take my money without reason and offer no avenue for complaint or resolution

• Initial Complaint

  Date:23/06/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an online purchase and received a refund. Then, I noticed that they recharged my card the money they had just refunded. I spent 45 minutes on the phone with Lululemon customer service. They were not helpful and did not correct the mistake. I had to file a dispute with my credit card company and now must wait for the dispute to be resolved. This has been a waste of my time and money and has destroyed the trust in this company after being a loyal customer for years.

• Initial Complaint

  Date:23/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The entire package, which contained multiple items, never arrived. Although the tracking information shows that the order was delivered, I did not receive anything. I have checked thoroughly around my property, with neighbors, and with the local carrier, and can confirm that the package is missing.I contacted Lululemon customer service to request a refund, and they informed me that it would take 6 business days to conduct an investigation. After 10 days had passed with no update, I followed up again, only to be told that they now needed an additional 1 to 3 business days to escalate the issue.This continued delay is unacceptable. I simply want a resolution. All I am asking for is a full refund for the order I never received.

• Initial Complaint

  Date:19/06/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $100 Lululemon gift card that I attempted to redeem on May 10, 2025. While scratching the back of the card, I accidentally damaged the last two digits of the PIN. I tried a few combinations within the app to redeem it, and shortly after, I was locked out. The card displayed an error message and then showed a $0 balance.Lululemon support later confirmed that their system placed a fraud protection hold on the card due to too many incorrect PIN attempts. However, they claimed the funds were used by someone after the hold dropped. I never lost possession of the card. I believe this was either a system vulnerability or an error that allowed the balance to be redeemed while the rightful owner (me) was still locked out.I have repeatedly asked Lululemon to investigate or restore the balance, but theyve closed my case and refused further review. Im seeking a refund or replacement of the $100 gift card due to Lululemons system failure.

• Initial Complaint

  Date:18/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had verified that there was a $50 balance when I first received a Lululemon gift card in December by simulating a purchase on the Lululemon website (without checking out). The only time where the gift card number and pin was exposed was on the website, so it was a huge surprise to me that the balance could be "stolen" when I tried to use it last week, unless the theft happened via Lululemon's website/e-commerce platform. To date, no one at Lululemon has been able to explain to me how the gift card balance could be stolen when it never left my possession, unless there is an appalling cybersecurity gap on your website that would allow for the leakage of information.Furthermore, I understand the gift card is treated like cash, but in this instance, the gift card never left my possession, so as far as I am concerned the balance remains and there is an inherent error with how Lululemon's gift cards are storing balances OR there is a serious cybersecurity flaw on your website that would allow the theft of balances through the Lululemon website.The representative I spoke to on the phone noted he has heard of balances disappearing from Lululemon gift cards before, and I also note similar experiences online, so it appears the issue is from Lululemon's end. It is shocking that balances could just disappear off of the card like that.

• Initial Complaint

  Date:16/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift for my sister. While checking out, I noticed a stain on the shirt I selected. A store associate offered to replace it with a clean one. I appreciated the gesture and assumed the replacement was in acceptable condition.However, upon returning home, I discovered that the replacement shirt also had a stain. This suggests the store is putting used or damaged items back on the sales floorlikely ones that have been tried on in dressing roomswithout adequate inspection or cleaning.I believe this practice is deceptive and unsanitary, and places unfair responsibility on customers to identify damage before purchase. I have contacted the store to request a full refund, but if they fail to comply, I will pursue a credit card chargeback.This store is selling used or damaged goods as new, and needs to be held accountable. I am requesting:A full refund for the stained item.Assurance this issue will be addressed with staff and store policies going forward.I am filing this complaint so others are aware of this experience and to prevent further mistreatment of customers.Desired Resolution: Full refund and policy correction.