Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Whistler Rides has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Whistler Rides

              Vancouver, BC V6B 4Y8

            • Whistler Rides

              1383 W 8th Ave Vancouver, BC V6H 3W4

            Business ProfileWhistler Rides

            Charter Bus
            Multi Location Business

            Current Alerts For This Business

            Pattern of Complaint:
            As of September 1, 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:

            Customer Service Issue
            Consumers complained that they did not receive the transportation service they paid for.
            Consumers complained that the business did not provide a refund for the service not provided.
            Consumers complained that their calls and emails were not being answered.

            Refund/Exchange Issue
            Consumers complained that they weren’t given a refund as desired.

            Service Issue
            Consumer complained that the charter bus did not show up.

             
            We offered Whistler Rides the opportunity to address the above identified patterns. We did not receive their response.
             

            Contact Information

            Vancouver, BC V6B 4Y8

            Visit Website
            (604) 715-0196

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Whistler Rides has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Whistler Rides

                Vancouver, BC V6B 4Y8

              • Whistler Rides

                1383 W 8th Ave Vancouver, BC V6H 3W4

              Location of This Business
              Vancouver, BC V6B 4Y8
              BBB File Opened:
              10/4/2017
              Years in Business:
              8
              Business Started:
              28/1/2016
              Business Management
              • Benjamin Carle
              Contact Information

              Principal

              • Benjamin Carle

              Customer Contact

              • Benjamin Carle
              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/09/2022

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              I booked a trip with Whistler Rides on Sept. 7, 2022 from Squamish to Whistler. When I checked my receipt on Sept. 8, I noticed it showed Vancouver to Whistler so I cancelled the ticket and tried to re-book with the discount code I received. The online system would not accept my new booking despite several attempts. I tried contacting Whistler Rides support via phone and email but got no response despite repeated attempts. At first I could not even leave a voice mail because the VM box was full. I was able leave a voice mail on Sept. 9 but have still received no response to either phone or email. Because of this I had to book another service so I am out $55. This is the second time in the past year I have had issues with Whistler Rides. Last year I booked a ticket on the same route only to be told via text the night before that my trip had been cancelled and I would be put on on another bus service **** ******** leaving at the same time. *** *** ****** *** *** ******* **** ** **** *** ******** ******** *** ******** ****** **** ***** **** * *** ******* ** *** **** * ****** *** **** ********* ******** ****** ** *********** ***** ******* **** **** ******* ** ***** ** ***** * ***** ******** *** ***** *************** ** ** **** ************ **** *** ****** **** ***** ** **** ****** *********** I did save the code before closing the web browser but many people would not do that. Refund Code: ******** **** ******* *** ***** ****** ****** ***** *** **** ** ******* ********** ***** **** **** *********
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mary B

              12/11/2021

              I booked Whistler Rides to Whistler because the website listed the departure time as 3:20pm and I needed to be there by 5:45. After booking and paying on line I received a confirmation email on which the departure time was noted to be 4pm! When I called to get a refund they said they could only offer a credit because it wasn’t their fault. Huh?

              Local BBB

              BBB serving Mainland British Columbia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.