Business ProfileforNewSmile
Current Alerts For This Business
Pattern of Complaint:
As of March, 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Customer Service Issues
Consumers are experiencing no follow-up or contact from business for a long period of time.
Products and contracts aren’t explained properly to consumers at initial consultation.
Billing and Collection Issues
Credit report corrections required due to lack of customer service.
Lack of understanding on loan products due to improper explanations.
Refund / Exchange Issues
Consumers are having trouble receiving their refunds from the company after going through their process.
The company did not clearly articulate the refund requirements and processes to the consumer for them to be aware of how and why they can or can not receive a refund.
Service Issues
Consumers expressed being pushed to sign agreements without fully understanding the product and difficulty in canceling their agreements.
Customers expressed payment issues.
Product Issues
The customer experienced issues receiving their product.
The customer had difficulties with the product provided by the company.
We offered New Smile the opportunity to address the above identified patterns. We receive a response from the business in which they will take more accountability and action to address these issues.
We offered NewSmile. the opportunity to address the above identified patterns. NewSmile. implemented changes and successfully eliminated the pattern.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 1868 Glen Dr, Vancouver, BC V6A 4K4
- BBB File Opened:
- 25/6/2021
- Years in Business:
- 4
- Business Started:
- 7/2/2020
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
59 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
26/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
41 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Yazz G
11/07/2024
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