Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the Transaction:?June 8, 2025 Amount Paid:Approximately $295 CAD (the service I actually did), plus ****** CAD of transmission oil change service (Undone)Total charged: ****** CAD in total What the Business Committed to Provide:?An engine oil and filter change only, as confirmed over the phone prior to my visit.Nature of the Dispute:* When I arrived, the mechanic began inspecting parts of my vehicle without my consent.* He insisted I also needed a transmission oil change, even though I had told him the car was recently purchased and fully inspected.* I clearly stated that I only wanted an engine oil change and asked if I could proceed with that only. He rudely said No and claimed I had to do the transmission oil service.* Despite my refusal, I was charged for a transmission oil changea service that was never performed.* This behaviour felt aggressive, manipulative, and deceptive.Whether the Business Has Tried to Resolve the Problem:* I returned to the store to request a refund. The staff told me I have to meet the manager to process any refunds and I tried multiple ways to reach their manager however, I cant. The staff said they dont have their store managers number, so I have to write a ****** review about my experience.* The manager (**** ****) contacted me the next day and told me the refund would be processed within 24 hours.* After no refund arrived, I followed up multiple times. He then said it would take up to 15 business days. After 15 business days passed, I called Saba again and was told the refund would be issued the same day. It never arrived.* Most recently, he promised the refund would come by Thursday, but as of now (Thursday evening), I have still not received it.* There has been no confirmation email, no customer service, and no refundonly broken verbal promises.If the Issue Involves Advertising:?Well, the issue doesnt involve any ad, but they do charge the service that they've never done.

  Business Response

  Date: 18/07/2025

  I spoke with the customershe will be receiving a refund, but it will take up to 5 more days for the processing to be completed.

  
  

  
  

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle to Mr. **** on June 16 for a leaking tire valve. While there, staff pressured me into spark plug replacement and an engine wash. I declined the upsell for the engine wash agreed to pay $223 for just the spark plugs. I paid with my debit card on-site. They told me the parts weren't in stock and Id need to return the next day.I came back the following evening, after work, only to wait 30 minutes and be told they received the wrong parts. No one had even looked at my vehicle. I called the next morning to check if the right parts arrived, no one followed up or called me back.On June 18, I requested a refund since no work was done and I no longer trusted them to service my vehicle. I was told the manager wasnt in and Id be contacted by email. That never happened.Nearly two weeks passed. They only responded after I left a negative ****** review. On July 1, I called them back. They brought up the review immediately. I said I wasnt there to discuss that, I just wanted my money back. They passed me around again, claimed they had the wrong email, and said they'd e-transfer the refund. Nothing came. Address is ********* not ********* I emailed the owner (******************************) on July 2 or 3. No reply.On July 4, I returned in person with a witness. Again, circle talk, passed to different staff. They said theyd send the refund via e-transfer but refused to put anything in writing. I had to leave without confirmation. I finally received the e-transfer later that day, but they charged a 15%. They charged me for a refund on work they never did. I can't express the whole situation in this box. Even after my friend witnessed this he validated that this was unfathomable.This is either a scam or gross incompetence. I was charged $223 for zero service, dragged through nearly three weeks of delay and deflection, and still didnt receive the full amount back. I would like the missing $33 refunded. I would like this business looked into.

  Business Response

  Date: 08/07/2025

  We hope this message finds you well. We would like to provide clarification regarding the recent concern raised by the customer.
  
  The customer initially visited our shop for a tire leak inspection, which was performed free of charge. During the visit, the customer also expressed concerns about the vehicles fuel economy. Upon further inspection, our technician determined that the vehicle was overdue for a spark plug service and had significant carbon buildup in the combustion chamber. As a result, we recommended a fuel system cleaning in addition to the spark plug replacement a procedure intended to clean internal engine components using specialized chemicals. It appears this recommendation may have been misunderstood by the customer as an external engine wash, which was not our intention.
  
  The customer declined the fuel system cleaning and opted to proceed only with the spark plug replacement. Unfortunately, due to a parts mix-up, the incorrect spark plugs were received. We promptly re-ordered the correct parts, but on the following day, due to a high volume of vehicles, we unintentionally missed a call from the customer.
  
  The customer subsequently requested a refund, which we fully respected in the interest of customer satisfaction. As per our invoice policy, refunds may take approximately 1015 business days to process, and a 15% restocking fee is typically deducted. In this case, the refund was processed promptly, and the 15% restocking fee was initially deducted as per policy.
  
  However, the customer later returned with a friend and requested the refund. Although same-day refunds are not standard procedure, we assured the customer the matter would be resolved that day and we honored that commitment. As a gesture of goodwill, we refunded on same day with the deduction, and the customer received the amount back.

  We remain committed to transparent communication and quality service, and we appreciate the opportunity to clarify this matter.

  even though still the customer wants the full refund, we can start proceeding with that one too but will take 7 business days.

  Thanks you,

  Khush.

• Initial Complaint

  Date:26/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23, 2025, I visited Mr. **** + Tires (#***, *********) to have my vehicles ** refilled. I was told the service, including refrigerant, would cost $339 plus tax. I agreed, expecting it would fix the **.After completing the service, they informed me that the ** still wasnt working and that the compressor might be faulty. This was never mentioned before the work began. They charged me $100.79 for what is listed as an "** inspection" and stated on the invoice that the car wasn't blowing cold air and that the compressor may be the issue.If I had known the compressor was faulty beforehand, I would not have approved the service. I feel this was misleading they should have diagnosed the compressor issue first, before performing a refill.I am requesting a full refund of the $100.79 paid, since the service provided did not resolve the issue and was misrepresented. I have attached the invoice as proof.

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund for the tire repair service fee. The initial repair failed to thoroughly address the issue, rendering the repair ineffective and leading to unnecessary expenses. Furthermore, I did not drive long distances the next day. Had I done so, the consequences could have been severe. I recommend others exercise caution when choosing this repair shop, Mr. *********** in PDF

  Business Response

  Date: 24/01/2025

  Hi Valued customer. 

   

  We apologize for the inconvenience you have experienced. 

   

  After talking to the store manager; 
  This refund has been declined, we competed the service (fixed the tire) the following repair was not our fault, and since  you do not want to replace the tires with us so no goodwill (discount on install) will be applied.

   

   

  Thanks. 

   

   

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 22794919
  
  I am rejecting this response because:

  In my previous email, I shared my perspective on Mr. ***** refusal to issue a refund. In this email, I would like to provide supporting evidence to reinforce my argument: the issue was caused by Mr. ***** inadequate inspection, which led to me wasting CAD 98 on a faulty tire.
  
  First, I can prove that I did not use my car on the 22nd (the day after the repair) by providing my ticket to Whistler, confirming that my vehicle was not in use that day. My tire was originally repaired on the 21st.
  
  Second, why do I believe that the first ********** failed to properly inspect my tire before proceeding with the repair? Because when my tire leaked again and I returned to Mr. ***** a different ********** immediately placed the tire in a water tank to check for leaksan essential step that the first ********** had skipped.
  
  This highlights a crucial issue: Mr. ***** **********s do not follow a consistent inspection process, raising concerns about the quality of repairs. When a mistake occurs, the company should take responsibility rather than shifting the blame and insisting that I purchase a new tire. Proper accountability is key in customer service.
  
  I appreciate your time and look forward to your response.
  
  Best regards,
  **** **