Reviews

Review Details

• Review fromJalal A

  Date: 23/06/2025

  1 star
  I can resonate same disappointment about credit check. How does this company do credit check while there is no guarantee they would have the vehicle customer wants. This is another way of putting pressure on customer, as one review below says he worked with them just because already hit with credit check.

• Review fromL. H.

  Date: 22/03/2025

  1 star
  Was just inquiring to see inventory, they did a hard inquiry on my credit from some dealership that I NEVER authorized. I am very upset. Sickening.

  Canada Drives Ltd

  Date: 24/03/2025

  Hi ****,

  Each time a customer applies with us they are clearly presented with a disclosure that asks for consent for Canada Drives, car dealers and lenders to obtain credit reports to facilitate their application for a car loan. Customers are unable to continue without confirming that they consent to this.

  With Canada Drives we help you get pre-approved for financing first, so you can shop with confidence knowing exactly what you can afford. Once you complete our online application you will be connected with a local dealership who will show you vehicles you already qualify for, saving you time and avoiding the stress of traditional car shopping.

  For more information about how our process works please visit 

  *********************************************

  For more details about the information Canada Drives collects, including credit reports, please our privacy policy for more details:

  ***********************************************

  If you would like your information removed in accordance with our privacy policy, please let me know and I will be happy to assist.

  L. H.

  Date: 26/03/2025

  Well, yes I will admit I should have been more diligent in reading all the small print but typically a company asks for your info so they can call you to discuss your options and if you would like to proceed. Not force you to proceed to access. I have decided since my credit was already hit to see what you can offer and am working with one of your **** to see. She has been quite diligent in my regard, I am very demanding on what I would like. I will alter my review accordingly following. Yes it is my fault for not reading the small print, but I do feel that it is not right to expect people to apply prior to being able to view inventory and basically inquire. Thank you.

• Review fromSarah S

  Date: 22/12/2024

  1 star
  Very dishonest practics going on with this Conpany...Vehicle worth $10 000 to $11 000,are offering me $2700.00 Vehicle is almost in showroom condition, and lower kilometers on it aswell...Canada drives should be shut down completely....Crooks, Swindlers, and thefts....

  Canada Drives Ltd

  Date: 07/01/2025

  Dear *****,

  We regret to hear about your recent experience with us. Our appraisal engine provides an initial estimated value for a vehicle then once in contact with the customer, our agents go into more detail reviewing the vehicle's condition and confirm a price that they expect they can transact on the vehicle. This process takes into consideration any new information learned about the vehicle, as well as additional research we complete on market conditions for that specific vehicle. It is pertinent to mention that we rely on esteemed resources such as the Canadian Black Book to aid in our valuation assessments.

  I've looked further into your concern and it does not appear that you spoke to one of our agents, so I would assume you are speaking specifically of the initial appraisal engine. If you were interested in speaking directly to an agent to get a full appraisal of your vehicle, just let us know and we can definitely make that happen!

• Review fromamanda j

  Date: 09/12/2024

  1 star
  They will text, call, use any methid of contact you gave access to. They will harass you. reaching out multiple times a week, or day. I was just trying to see what was available and didnt realize what this company was and that was many months ago. they have never stopped contacting me despite asking for them to stop many times. just outright harassment. i work nights so im being woken up by them using new phone numbers everytime they call or text me. its so messed up and cruel. they need to be shut down.

  Canada Drives Ltd

  Date: 20/12/2024

  Hi ******,

  Each time a customer applies with us they are clearly presented with a disclosure that asks for consent for Canada Drives, car dealers and lenders to contact them in order to facilitate their application for a car loan. Customers are unable to continue without confirming that they consent to this.

  For more information about how our process works please visit *********************************************

  It seems when you asked to be removed from the contact list, you may have been speaking to our dealer partner and not Canada Drives. Our dealer partner has said that you asked to be put on the do not contact list and that they have added you.

  I do not have any calls or texts where you requested to be removed from the contact list with Canada Drives, but I have ensured that you are on the Do Not Contact list with us.

  Please let me know if we can be of further assistance. Thank you.

• Review fromVik R

  Date: 19/11/2024

  1 star
  Absolutely predatory business, intent on selling inferior vehicles at over inflated prices

  Canada Drives Ltd

  Date: 20/12/2024

  Hi ***,

  Our dealer partner has stated they have reached back out to you and have resolved the situation. They've also let us know you'll be getting a great vehicle with them, congratulations!

  Please let me know if we can be of further assistance. Thank you!

• Review fromJen D

  Date: 04/06/2024

  1 star
  I bought a car from them I was promised that I would have it in 5 to 7 days were now past the 7 days and I still don't have the car. I have repair loans on my old car and they promised me that they would be paid out and today the repair loans are still being pulled from my account 2 weeks later they won't tell me when they are refunding this money and they can't seem to tell me when I'm getting my car. Their now trying to say the end of the month is a busy time. That's no excuse for them not to do what they promised in the first place they won't even tell me when my payment is supposed to start on the new car that I don't even have yet. I've got payments bouncing from my bank account because these people can't give me a straight answer about what's going on and when I'll get my money back. This has been my worst experience buying a car from anywhere. It's constant messages that are ignored and a run around from them. The contract I signed is from car city in ****** *******

• Review fromAmy F

  Date: 31/05/2024

  1 star
  The WORST EXPERIENCE EVER!! I was SO excited to receive the 2021 ****** Rogue I purchased from Canada Drives in Jan 2024. When it was delivered to me, I opened all the doors to check it out but when I opened the trunk, A WATERFALL OF WATER poured out the handles and even the inside seams of the trunk hatch door! In hindsight, I should have refused it right then and their but the driver contacted my salesperson and I was assured everything would be taken care of. It took hours of back and forth and MONTHS to get the issue finally fixed. I received a letter from the **** *****************************, shortly after purchasing the car, reminding me of all my responsibilities to be eligible for coverage under the extended warrantee I purchased for the vehicle. WHAT ABOUT THEIR RESPONSIBILITIES?! I was promised a car that was safe, detailed and road ready. Someone may have given the interior a little swiffering but NO ONE DID ANY CHECKS ON THIS CAR BEFORE IT WAS GIVEN TO ME. I just took the car in for it's first oil change since the purchase and the bill was $641.00!! 5 different services had NEVER BEEN conducted on the car. Services that were supposed to have happened at 25000KMs on my vehicle that has 85002KMs, HAD NEVER BEEN DONE. I am frustrated, exhausted and feel completely SHAMMED.

• Review fromRaymond S

  Date: 07/05/2024

  1 star
  Dishonest company practices and rude sales representative. They lure you in with a so-called instant online offer, and massively lowball you on the phone. The sales representative ***** will tell you to sell privately when you disagree with the lowball. If you are selling your car, don't waste your time with this company/person.

  Canada Drives Ltd

  Date: 13/05/2024

  Dear *******,We regret to hear about your recent experience with us. We would like to clarify that the appraisal process *** involve adjustments from the initial offer, particularly as our evaluations are conducted without physical inspection of the vehicles. Our appraisal engine provides an estimated value, but once in contact with the customer, our agents review the ********************'s condition and confirm a price that they expect they can transact on the vehicle. This process takes into consideration any new information learned about the vehicle, as well as additional research we complete on market conditions for that specific vehicle.It is pertinent to mention that we rely on esteemed resources such as the Canadian Black Book to aid in our valuation assessments.Upon further review of the information pertaining to your vehicle, we regrettably cannot justify the value you had anticipated. In such instances, opting for a private sale often proves to be the most viable course of action. In many cases, we are able to honor the original quote, but we are at the mercy of what the market clearing price is.Thank you for your understanding.

• Review fromDavid S

  Date: 05/04/2024

  1 star
  Put Very simply stay away!! If you are selling your car, they will tell you a number, get you to do all this work, send you emails telling you they are ready to but and when you say yes and then they low ball you.Don't use them

  Canada Drives Ltd

  Date: 09/04/2024

  Hi *****,
  The mileage on your unit was higher than average for the year at 247,000 kms so it needed a manual appraisal, which was made clear on our website and unfortunately due to this reason we couldn't support the value you wanted.

• Review fromGregory M

  Date: 15/03/2024

  1 star
  I was looking for used cars simply browsing. Since then they've decided to call me daily, usually from a spam number. Predatory and desperate stay clear of them.