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Business Profile

Audio Visual Equipment

Headphone Bar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

This profile includes complaints for Headphone Bar's headquarters and its corporate-owned locations. To view all corporate locations, see

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Headphone Bar has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:29/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed two seperate orders with Headphone Bar, both through ******. One order was for **** ** in the amount of $1064 including shipping and gst. The other order was for **** **** in the amount of $249. I sent an e mail to the seller asking for shipping information and was told that both of my orders have been sent in the same Expedited Parcel. This should have been a red flag for me. When I received the parcel I found that it only contained the **** ** ** and the **** ** ( cost of $1064 ) was not in the parcel. I sent an e mail to the seller within minutes of receiving the parcel and asking him where is the **** **. In response TRAVIS R***, the owner, said that both the orders were supposed to be in the same parcel unless someone took the **** ** and asked me to provide the photographs of parcel and packaging, which I sent immediately. In response Travis stated that he will get back to me shortly and may come to pick up the packaging on Wednesday. This I felt as a bit odd as the seller is in Vancouver and I am in Edmonton but still I told him that he is most welcome and that I am keeping the packaging safe with me. TRAVIS also said that he will get back to me shortly but I have not heard back from him since last three days, despite of sending him reminders to get back to me with an update. TRAVIS has disappeared completely as he is not responding at all. I have proof of my statements in the form of e mail exchanges With TRAVIS ****. I want a refund in the amount of C$ 1064.

    Headphone Bar is NOT a BBB Accredited Business.

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