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Business Profile

Army Gear

FortKnight Optics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Army Gear.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Ballistic Shooting Glasses from FortKnight Optics on August 11, 2025 for $199.99 USD. They were delivered on August 14th and the website says they have free returns within 30 days. On September 7, I emailed them to say the glasses kept fogging up while my husband was using them during a training exercise; he is a first responder. I requested a return and refund. I had already checked their website and my order email but it did not contain an option to initiate a return. Since then I have sent a total of 3 emails, left two voicemails, tried to chat through their website, sent a direct message through their instagram account. There has been no response. When I tried the chat option through the website, someone replied saying he had been traveling and would look at my email the next day. That was September 9. When I tried chatting again there was no response. I have screenshots of all attempts at communication.

    Business Response

    Date: 23/09/2025

    This customer was issued a prepaid return shipping label for the item that did not fit, on September 11th.  We are still awaiting return of this item.

    We also do not consent to our brand trademarks being used by your organization.  Kindly do not contact us again regarding this matter, as the "Better Business Bureau" has no legal authority.

    Customer Answer

    Date: 23/09/2025

     
    Complaint: 23876778

    I am rejecting this response because:
    I have shipped the item back and waiting for a refund. Once the refund has been issued, I will be satisfied with the case being closed. I understand that some time has to be allowed for the package to be in transit via usps. 

    Sincerely,

    ****** ****

    Business Response

    Date: 24/09/2025

    This refund has already been processed on our end.  The customer will see it on their card within the next 5-7 business days as per banking standards.

    Customer Answer

    Date: 24/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

FortKnight Optics is NOT a BBB Accredited Business.

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