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Business Profile

Security Systems Consultants

Interglobe Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been asking the company to provide with the agreement copy for the services they are providing. Several requests have been made so far to provide with a proper account statement for the charges deducted from credit card. Some transactions have gone through twice and was charged twice. There is no proper contact from the company. Several requests have been made to provide us with the invoice copies and the charges deducted from the credit card record from Interglobe Security.

    Business Response

    Date: 24/11/2022

    Mr ****** is a long time customer and an acquaintance through several mutual business understandings. I personally have served Mr ****** on several of his urgent requests and many times bents several company rules treating him like a friend. 

    Our office "repeatedly" has spent numerous hours to providing details to Mr ******s accounts going back several times. The problem is Mr. ****** seems to have a high employee turnover, where most of his employees never accomplish the task and then months later we get a repeat of another request through another new employee he has re-assigned the task to. 

    Due to the complexity of this account, the task becomes very tedious and time consuming dealing with over and over.
    We allow customers to make requests up to 90 days from the date of their charged transactions. Anything past 90 days becomes the customers responsibility into providing proof of charged transactions if they feel were invalid. I invite Mr. ****** to personally contact me or submit any transactions he feels overcharged and we will gladly investigate and reimburse for charges he feels were invalid.

Interglobe Security is NOT a BBB Accredited Business.

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