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          Find a Location

          VisionPros has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • VisionPros

              104 15240 56 Ave Surrey, BC V3S 5K7

            • VisionPros

              1750 Grant Ave Blaine, WA 98230

            Business ProfileVisionPros

            Retail Optical Goods
            Multi Location Business

            Contact Information

            104 15240 56 Ave

            Surrey, BC V3S 5K7

            Visit Website
            (888) 404-7317

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company is an online retail offering contact lenses and glasses.

            Business Details

            This is a multi-location business.

            Find a Location

            VisionPros has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • VisionPros

                104 15240 56 Ave Surrey, BC V3S 5K7

              • VisionPros

                1750 Grant Ave Blaine, WA 98230

              Location of This Business
              104 15240 56 Ave, Surrey, BC V3S 5K7
              BBB File Opened:
              14/4/2010
              Years in Business:
              14
              Business Started:
              4/5/2010
              Type of Entity:
              Corporation
              Alternate Business Name
              • Contact Lenses Canada
              • Vision Pros
              Related Businesses
              Business Management
              • Morick Manhas, Owner
              Contact Information

              Principal

              • Morick Manhas, Owner
              Read More Business Details and See Alerts

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              13/11/2023

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I ordered contacts from this company in October 2022. I never received the contacts, but the client listed they fulfilled my order in January 2023. I've been disputing this for the past year. I've called their customer service number multiple times, and emailed them with no resolution. I tried to dispute with my credit card company, which has been no help. I feel this company ***** my money and I have no recourse. Order #*******. The business has never been able to provide a tracking number for the shipping. This is wholly unacceptable behavior.
              Read More
              Read 2 More Complaints

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nadia D

              09/03/2023

              J'ai perdu mon temps et mon argent! J'ai command des verres de contact et une erreur s'est glisse dans ma commande. On m'a envoy des verres +1.5 alors que j'ai besoin de verres - 1.5. Selon les indications du service la clientle, j'ai renvoy, mes frais, les botes contenant les verres de contact. Le produit est en parfait tat: les botes contenant les verres de contact sont intactes et encore scelles. Seul l'emballage extrieur du produit a t ouvert. La compagnie refuse de me rembourser ou de me donner un crdit cause de cela. Pire: on garde le produit renvoy. Je leur ai crit plusieurs fois et j'ai port plainte mais rien n'y fait: j'ai littralement pay pour rien et perdu mon temps et mon argent. Je n'achterai plus jamais rien chez VisionPros. Ils n'ont aucune considration pour leurs clients. Si vous n'avez pas d'erreur ou de problme avec votre commande, tout ira ***** Mais dans le cas contraire, on vous abandonnera et vous payerez dans le vide.

              VisionPros Response

              10/03/2023

              We apologize for your experience with VisionPros - we do take customer service seriously and try our best to ensure that our customers are taken care of. I reviewed your order and the following circumstances existed. The product we shipped was exactly as you had ordered - we did not send incorrect product based on what you ordered. In error you ordered an incorrect prescription which can happen from time to time. We have a very fair return policy which clearly states that product must return unopened and undamaged unless there is a product defect (this is an industry standard). Considering that contact lenses are Medical Devices we are unable to accept product in which any of the packaging was tampered with, otherwise the product is unsellable or returnable to our suppliers. In your situation we did make an exception and provided you a full refund for the package returned. ($84.76 was refunded on March 9/23). Once again, we greatly appreciate you business and I apologize for your experience with VisionPros. I will work with our **************** team to review your situation and look into ways we can improve our **************** processes.
              Read 2 More Customer Reviews

              Local BBB

              BBB serving Mainland British Columbia

              More Info on Local BBB

              BBB Reports On

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