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Business Profile

Propane

Super Save Propane

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/11/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have changed propane providers and Super Save is billing us for tank removal. They claim I was advised of this from the beginning on the second page of the contract I signed but I was only shown one page of this and only signed one page which did have a section that said removal charge which just had a - in this area indicating to me no charges. When I requested a copy of what I signed to agree to removal charges they sent me the two pages but I did not sign the second page indicating removal charges would apply. I have told them a few times I was not given this page from the onset of the contract and would not pay this. They are not very polite in advising me that the charges will stand as I agreed to them which again I did not. I disagree that they can pull up a new part of a contract when it suits them to me this is contract fraud. It is not a huge charge so its not as much the money as standing by the contact as it was given to me. I would not recommend this company to anyone.

    Business Response

    Date: 10/11/2025

    Please note that all the terms and conditions are clearly listed on the agreement form that the customer signed.  It's standard that the customer signs page 1 acknowledging the terms listed on pages 1 and 2.

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