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Business ProfileforWorld Pet Express
Current Alerts For This Business
As of July 4, 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Delivery Issue
Consumers complained that they ordered pet medication but did not receive the products.
Consumers complained that the business did not respond to their messages regarding the delivery of their items.
Customer Service Issue
Consumers complained that they did not receive their product.
Consumers complained that the business did not respond to their emails.
Refund/Exchange Issue
Consumers complained that they weren’t given a refund as desired.
Product Issue
Consumers complained that they received generic products instead of the name brand products they selected.
Billing or Collections Issue
Consumers complained that they were charged for products after they successfully cancelled the order.
Consumers complained that they were charged for products they did not receive.
Service Issue
Consumer complained that they were double charged for products that they did not receive.
Consumer complained that the business did not respond to their emails or calls.
We offered World Pet Express the opportunity to address the above identified patterns. We did not receive their response.
BBB received Scam Tracker reports about World Pet Express, an online fitness company based in Surrey, BC. Consumers alleged that they paid for a product and they did not receive it or were not able to do return/refund.
BBB reached out to the business with letters on July 27, 2021 and August 17, 2021 to confirm and understand the details about their business location, return/refund policies.
As of August 27, 2021, BBB has not received a response from World Pet Express. The website for the company, https://www.worldpetexpress.net/ is still active.
BBB Tips
BBB recommends the following to consumers:
- Before shopping with an unknown online merchant, ask the company for its physical location (address and phone number) so you can check on its reliability with outside organizations like BBB.
- If you tried to cancel a purchase or you are unable to secure a refund within 15 days of purchasing, contact your credit card provider with specific details about the purchase and ask for a chargeback (reversal of the charges).
- If you have purchased a product or service by credit card and it has not been rendered or received, contact your credit card company to request a chargeback.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- P.O. Box 520 800 15355 24 Ave, Surrey, BC V4A 2H9
- BBB File Opened:
- 11/6/2014
Customer Complaints
37 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
16/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
15 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Loretta K
19/03/2024
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