Additional Information for Canada Drugs Direct

Pattern of Complaint:
As of June 12, 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:

Delivery Issues

• The business had issues completing the delivery to the consumer for which no explanation was provided.
• The service/product was not delivered on time or the consumer was not properly notified of delivery.

Refund / Exchange Issues

• Consumers are having trouble receiving their refunds from the company after going through their process.
• The company did not clearly articulate the refund requirements and processes to the consumer for them to be aware of how and why they can or can not receive a refund.

Service Issues

• Consumers expressed being pushed to sign agreements without fully understanding the product and difficulty in canceling their agreements.
• Customers expressed payment issues.

Billing and Collection Issues

• Credit report corrections required due to lack of customer service.
• Lack of understanding on loan products due to improper explanations.

We offered Canada Drugs Direct. the opportunity to address the above identified patterns. We did not receive their response.