Business ProfileforFreeway Imports Ltd

7th Oct I got an email from Freeway ***** Loyalty and Customer Incentive department to trade up my car from ***** 2019 *** signature to 2021.5 ** * signature for the same payments (582$) but the tenure will increase by 14 months (total 78 months). When I called the given number on that email, they confirmed that I can trade up my current car 2019 **** signature for 2021.5 **** as per the given details. And then I asked them if there is any downpayment and got the reply no. I agreed to the deal and was told I will get a call back after talking to the sales manager. Since I did not get it, I called the sales manager (Mr. Peter) and asked him how is it possible? and he said that they are low on used cars and to buy from auctions, they have to pay a premium so they are instead helping existing buyers, also asked for my details and opened my file on their computer. I agreed to the same and he asked me what colour would I like. He emailed me for the confirmation and asked me for the email I got. On Saturday we met the Salesperson Tommy and he gave us a 2021 *** Signature for a test drive and they test drove my car. After the test drive, Peter told me he could not open the link in the email and I said I was not able to as well. He then said he will call loyalty department. After half hour tommy came and gave me paper with 346$ bi-weekly for 84 months. I was surprised and got angry. Then, Peter came to me and apologized that it is a mistake. I did not want to create a scene and then I left. I left a complaint with certain Managers in the dealership and then received the call from Peter same evening that he is sorry again and will work out on deal. Next day he gave me again a deal which was better than before,I rejected itand talked to their General Manager Dave. In starting they were saying the email is mistake and was never meant to sent. After 3 days they sent me a link to the e-mail which now said I had to pay around 23000 cash. E-mail attached for all proof.