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          Applewood KIA Surrey has 1 locations, listed below.

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            Business ProfileApplewood KIA Surrey

            New Car Dealers

            Contact Information

            16299 Fraser Hwy

            Surrey, BC V4N 0G1

            Visit Website
            (604) 635-3010

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Applewood Motors Inc is comprised of 5 Automobile Dealership Locations in the Surrey, Langley and Richmond areas. Aside from new and used cars they also offer full parts and service departments at their dealerships.

            Products & Services

            KIA Dealer Surrey
            KIA Dealer Langley
            Used Cars Surrey
            Used Cars Langley
            Used Trucks Surrey
            Used Trucks Langley
            Auto Service Surrey
            Auto Service Langley

            Business Details

            Location of This Business
            16299 Fraser Hwy, Surrey, BC V4N 0G1
            BBB File Opened:
            17/5/2006
            Years in Business:
            25
            Business Started:
            1/6/1998
            Business Started Locally:
            1/5/2002
            Business Incorporated:
            27/4/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Applewood Motors Group
            • Applewood Motors Inc
            Business Management
            • Darren Graham, President
            • Steve Jensen, GM, Pacific Auto Group
            • Sandy Duarte, Office Manager
            • Jacqui Micka, Director of Marketing
            Contact Information

            Principal

            • Jacqui Micka, Director of Marketing

            Customer Contact

            • Jacqui Micka, Director of Marketing
            Additional Contact Information

            Fax Numbers

            • (604) 635-3011
              Primary Fax
            • (604) 533-7801
              Other Fax

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/12/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I bought a vehicle from them on February 8th 2022. As I was purchasing the car I was informing them that * **** ********** ** ****** and wanted a car that I can rely on. After some talking they recommended me a 2012 ****** Rouge with a 3 years extended warranty that covers any mechanical issues as well as life long free oil changes and new tires within the first year. For all of that I paid a total of almost $23,000. Which was all my savings. Shorty after buying the car the first issues happened. My car kept shaking which they played off as I was stupid and didn’t know what I’m talking about. Me and my fiancé told them over and over again and nothing happened, everytime we brought it in they found something else wrong with the car. When I had to bring my vehicle in for an oil change they all of the sudden discovered that I need a new cv axle and they would hand it in to warranty. One week later I got a call again that I have to bring it in again for them to do another scan again to send in to warranty which they wanted $200 for which I refused ** **** *** **** ***** ****. Now I brought it in again yesterday and all of the sudden there are way more things wrong and warranty won’t cover anything. I just feel this is a **** and they took advantage of me just moving here and not knowing anything about cars. Also the car the sales rep that sold me the car is no longer working there, ** ***** ***** ** ** **** ** **** ********* **** **** *** Due to this issue I’m afraid of losing my jobs as I rely on my car and it’s not drivable right now.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Irene B

            03/05/2021

            Be very careful purchasing from this dealership. ** ***** ** ******** ** *** ****** ** ******** We purchase our KIA **** (which received great reviews at that time) at Applewood in 2017 with full warranty. It has been gently driven and only has 45,000 km on it now. For the past two years, we have been taking our **** to Applewood asking them to repair the off and on flashing engine light; the response has always been 'just ignore it' or 'it is only showing as a soft code and not a hard code, so nothing to worry about'. Well, last week the hard code kicked in and the **** died while being driven across a busy bridge. This was dangerous and could have caused an accident; it was very scary. *** ******* ********** ** ******** ***** *** **** ** ***** ********* *** **** *** ** *** *** **** **** **** ***** ******* *** ****** ** ******** *** ******** * *** ** ****** ** ******* * ******** ** *** ** **** * *** ** *** **** ** **** *** ** **** *** ** *** *** ******* *** * ****** **** ****** **** **** **** *** ***** **** As for Applewood, the ******** have promised to call us back and review the service history - never happened. We are now stocking their General Manager, Peter D*******, who absolutely refuses to call us back. In fact, he made a scheduled time to talk to my husband and just didn't bother every calling. **** **** **** *** ***** ******** ** *** **** **** ***** ***** **** **** ** ******* ******* ** ***** ********* *** ***** This is the worst service and we are left wondering why they never repaired our vehicle before when we pointed it out to them repeatedly, but are now fixing it because it literally stopped running. **** ******** *** ** ****** ** **** *** **** **** *** **** ******* ****** *** ******** *** **** ****** ***** *** ********* ** ****** *** **** *** ** ***** ** ** * * ****** **** **** ** ****** *** ****** ** *** ******** *** ********* ** **** *** **** ** *** **** ********* * *** ***** ****** ** ***** So, be aware of how this company really stands up for it's products and how it really services its customers. *** *** ** **** **** **** ** *** ****** *** ********** ***** *** ****** ****** *** ****** ******** ** ***** *** ****** *** **** ******* ******** ***** ****** ******** ******* ******* ****** *** **** **** ** ***** **** **** ** ******* **** *****

            Local BBB

            BBB serving Mainland British Columbia

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