Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

TLL Moving & Storage Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:16/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to move me from ********** to ********. When I first spoke with them on the phone, they told me the cost would be $2,200 and that would include everything, including the cost of the truck going on the ferry. I called another time to see whether or not they would be providing wardrobe boxes and boxes and or blankets for pictures; I was assured that they would. One or two days before the move, the guy from the company called to confirm the move. At this time I again asked him about the boxes and or blankets. I also mentioned that although I didn't have much furniture to move I did have a lot of boxes and asked that he be sure to send a truck that would hold everything to which he replied that he had it covered. I again asked about the price and he reassured me that the price was $2,200, all in. Aug. 28, 2024, moving day, the guys and the truck are at least an hour late and they showed up in a 1 ton van and without any of the above mentioned boxes. After they spoke with their boss, they left for almost 2 hours and returned with a 5 ton truck.At 7:04 pm on Aug. 28th, I received a text from the guy I had been dealing with and he advised me that my bill was $3,967.50 and that it needed to be paid before they would off load my processions. The guys who were doing the moving told me that their boss has a habit of not providing the right equipment for a move and that he has done this many times. I did end up paying $300 more and lucky for me, the movers unloaded my stuff. They did not finish the job until 7 am Aug. 29, 2004. During the move, my tv got dropped and although it does get a picture, the sound is all messed up and sounds like the people are underwater. My coffee table was broken, an antique cabinet has holes in it and my crystal lamp now has defects.

    Business Response

    Date: 19/09/2024

    The ciient  was informed from the time of booking for a 1 bedroom the cost is ******* plus fuel and gst. Her qoutation was sent in as 3650 lbs witch we going on it will fit imto a one ton no problem. When the guys got there she needs a 5 ton truck the only extra cost wr asked for is the extra ferry cost and fuel and tax. Due to long distance moving we always collect before off load. The tv that was dropped they looked at it and everything worked. She got a deal period. There will be no tefund she didnt even pay the original bill.

    Customer Answer

    Date: 19/09/2024

     
    Complaint: 22293444

    I am rejecting this response because:

    Sincerely,

    *************************

  • Initial Complaint

    Date:19/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is a moving company. They moved our household stuff from ******, ************ to ***********, **. They brought a U-Haul truck with inadequate capacity to move our stuff. They had unprofessional workers who left the job site in the middle of the work, and they had to go to bring different workers to load our stuff onto the truck. Due to inadequate capacity, they load and unload the truck several times, damaging our stuff. They took off a bathroom mirror and moved it to **, which should have stayed with the house in ************! They broke my treadmill, gas barbeque, vacuum cleaner, light fixtures, furniture, child toys, etc. They lost two boxes: one full of shoes and the other one full of clothing. They load my stuff on July 9, 2022, from ************, and Delivered them to ** on July 11, 2022. We followed up with them several times during the past six months and they did not address any of our concerns. We have pictures of broken stuff. We paid a penalty for the bathroom mirror to the buyer of the house in ******. My estimate of damages is more than $8,000.

TLL Moving & Storage Ltd. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.