Business ProfileforD&V Mobile Detailing Services

The company I used was D&V Mobile Detailing Services and my service was provided on Monday 27 June, 2022 for interior sedan detailing and smoke removal. The price I paid was $213.75. The company was to provide as per their words: Vacuum, Steam and Shampoo all Carpets and Seats. => Steam and Brush Doors, Center Consoles, Dashboard, Cup Holders. => Apply Protectant (non glossy) to all hard interior surfaces. => Clean windshield and interior windows from inside. => Vacuum and Wipe Down Trunk Area. Upon being notified that my job was completed, I went to inspect the vehicle. The representative, that was sent out, did not shampoo all the carpets properly. He notified me that he was unable to remove dirt from them and upon my inspection I found this was not accurate and asked him to shampoo them. After this, the dirt was easily removed. The car interior did not smell fresh, at all, when I opened it and the carpets were all bone dry. I was expecting the carpets to be shampooed properly but this was not the case. I spent quite a bit of time, outside, with the service represent having to go over the entire car, finding areas that had not been properly cleaned, including the truck carpeted area. In my opinion D&V Mobile Detailing Services did not send a representative that was responsible, who neglected to properly clean large areas of our vehicle and needed my assistance to get the work actually finished in a professional way. What D&V Mobile Detailing Services advertise on their website was way below what I was expecting and what I received. I have reached out to this company and their offer to refund me $50 is not acceptable due to workmanship quality, poor explanations as to why dirt could not be removed and their failure to provide service as per their description. I’m asking the Better Business Bureau to please help me resolve this issue in a manner that is satisfactory and I look forward to hearing back from you.