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Business Profile

Mason Contractors

Father & Son Masonry & Curbing Ltd.

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Father & Son Masonry & Curbing Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Father & Son Masonry & Curbing Ltd. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:29/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fall 2021 - Armour Guard fences and gates were installed at my house by Father and Son Masonry for $6,804.00. I don't remember the exact date of the install. The original quote from Father and Son was for $6856.50, but during the install the crew decided that one of my doors should be 42", not 48", so I saved *****. Father and Son have the exclusive rights in ** to Armour Guard fencing. As far as I can tell, Father and Son and Armour Guard are the same company. I wasn't sure which company to reference in this complaint, I chose Father and Son.April 24/25 - I emailed company to say that a main gate post is leaning and is no longer plumb, and I am worried about a failure of the post and/or gate which could damage people or property.April 24/25 - ****** from Father and Son telephoned me. He said that from the photo I had emailed, it looked like the wrong size post was used. He asked me to prove that Father and Son did the install.April 24 - I sent ****** my email records showing the quote from Father and Son, and my receipt from Father and Son for payment.April 25 - ****** emailed me, saying he will personally visit my property to assess the situation, and he will provide me with a detailed report and justification about a long term fix.May 7 - I emailed ****** to ask if he's had a chance to look at my gate.Around May 8 or 9 - I hadn't heard from ******, which was strange because he had always replied very promptly, so I telephoned Father and Son and asked for ******. He wasn't available. The person I spoke with said that ****** had a couple days off the previous week. I figured he'd get back to me soon, now that he's back to work.May 26 - still haven't heard anything. I emailed ****** again to ask if he's had a chance to visit my property and determine a plan.May 27 - still no response from ****** since April 25. I decided that he must be ignoring me, so I'm contacting BBB.

      Business Response

      Date: 11/07/2025

      Communication with clients and vendors is always transparent. In this case, the clientwho is the claimant on this complaintwas informed that all decisions regarding service must be made through our designated point of contact. This ensures that any service provided is authorized and that applicable charges are clearly communicated.
      A service crew was dispatched following approval, and a $150.00 charge was applied for the service call. We completed the requested remedies as per the clients instructions. After further discussions with owner, we conducted a second service call to repair the rear double swing door, as identified by the client. The initial commitment was made on June 16, 2025, and the work was completed on June 19, 2025. Additional reinforcement materials were included as part of the scope of work.
      It is standard protocol to confirm all information before any claims regarding completed work are made, ensuring accuracy and transparency.
      Please note: Any installation completed by our company, or by any third party, carries a 12-month workmanship warranty. Any damages or issues arising after this period will not be covered under warranty. Manufacturer warranties may vary and are subject to their own terms and conditions.
      Scope of work:
      (Rear side of property)
      Double swing door repair/ alignment  
      Pedestrian door repair/ alignment  

      Customer Answer

      Date: 16/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** Perodie

    Father & Son Masonry & Curbing Ltd. is BBB Accredited.

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