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Business Profile

Internet Providers

Superwebhost.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/01/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 8, 2023, we submitted a support ticket with SuperWebHost to resolve an expired website certificate. The expired certificate was causing a denial of service to our website customers, preventing them from accessing our website, and therefore preventing website sales. From the start, support was sporadic and non-responsive. I made several inquiries on the support ticket, but would rarely get a response. They made a few attempts to resolve the problem, but none of those worked. I followed up with them several times to let them know that the issue still hadn't been fixed, but they aren't responding. I filed the ticket as high priority, and explained the severity and impact, yet didn't get the proper support. This issue should've been resolved the same day. As I write this complaint, it has been 5 days since I opened my support ticket and they have yet to resolve my issue. Even after calling them directly and explaining the urgency and dissatisfaction, nothing changed. My organization is losing business and credibility due to this outage. We need this issue to be resolved immediately and ask for better, more responsive and courteous service in the future. This is totally unacceptable. We are paying customers.

    Business Response

    Date: 25/01/2023

    This has already been resolved.

     

    Customer Answer

    Date: 26/01/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I never received a formal apology for the service disruption and poor quality of service. Our customers were unable to purchase tickets for almost a week. This cost us time and money. 

    Sincerely,

    **** ********

Superwebhost.com is NOT a BBB Accredited Business.

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