Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ask for refund but have not received.

  Business Response

  Date: 10/03/2025

  To Whom It May Concern,
  
  Good day.
  
  We have thoroughly reviewed the complaint submitted and would like to confirm that the issue has been fully resolved. The customers refund and cancellation requests were promptly processed in accordance with our policies, and we have communicated the details of these actions directly to the customer via email.
  
  We are committed to ensuring a positive customer experience and addressing any concerns in a timely manner. If you require any additional information or further clarification, please do not hesitate to contact us at ************************************************************. 
  
  Thank you. 
  
  Exercises For Injuries

• Initial Complaint

  Date:08/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a subscription to the product but when I saw what it actually was and that to use the exercises, I had to download massive files somewhere, I immediately emailed that I wanted to cancel the subscription.I received an email back that the subscription had been cancelled but they continued to bill my credit card $47.31 every month from May 2023 to March 2024.My email of May 17 2023 said:I want to cancel this subscription I don't how this even happened but I want this canceled.They claim they thought I was only cancelling the cheapest part of a subscription and the more expensive piece continued to be billed. My wife pays the bills and we use electronic statements so we just noticed this continuing charge on the Feb 2024 statement. I have not accessed their website or used this subscription in any way between May 2023 and Feb 2024.and was quite clear in May 2023 that I wanted the whole thing cancelled. If there was some confusion about that, they should have asked.

  Business Response

  Date: 25/03/2024

  Hi BBB,

  This is the response letter for the $47.31 charges in question pertain to the ************************* (LLWA) monthly subscription fee that Mr. ********************* made. These charges are related to Order ID ******* for The **** ****** (Free DVD) on May 01, 2023, which was purchased on this sales page **************************************;

  A more detailed information are included in the attached report. Kindly check and let us know if there is anything else we can do help.

   

  Respectfully,

  ****
  
  

  Customer Answer

  Date: 27/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  They buried the information about purchasing this extra service in some fine print.  If you look at all of the BBB complaints for this ******** company, you will see that overwhelmingly the complaints are from people who never ordered any ongoing service and did not realize that a subscription was buried in the terms and conditions and would cost more money than a one time purchase of a DVD for $4.95.  That is *****.

  We will be reaching out to the ******** authorities because this is a ********** business practice just meant to get someone's credit card information (by tricking them into buying one CD and burying this "membership" in some fine print so they can collect funds using the credit card.

  My contact with them was very clear:  They purposefully narrowed my request NOT to include the most expensive portion of this ********** "subscription".

  No one should be opted into an almost $50 a month purchase by some fine print.  If it was not clear what I wanted cancelled, they should have asked, not assumed.  I NEVER USED THIS SUBSCRIPTION after May 17 2023 when I discovered it was going to require me to download massive files.  I immediately asked them to cancel it.

  I want all of my money returned - $471.30.  Otherwise, we will be notifying the ******** ***************** and the police.

  *********************, May 17, 2023, 14:38 PDT:  - MY EMAIL to THEM -----------------------------------------------------------------
  I want to cancel this subscription I don't how this even happened but I want this canceled.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 29/03/2024

  Hi *****, We received the ticket you sent to our support. Please be informed that we have taken care of your concern and request. Please check your email and feel free to respond to the ticket that you sent to our support team should you need further assistance.

  Customer Answer

  Date: 03/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They refunded 10 months of these ********** charges.  As long as those credits are fully processed on my credit card and I retain those funds after closing this complaint - and no more charges are made against my credit card by this company, the complaint can be considered closed.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email on 12/14/2023 offering 2 "FREE" DVDs, 7 Best Daily Habits for a Healthy Happy Back and Top 10 Morning Movements to Loosen up Your Joints - (Just pay shipping and handling of $5.95). I've gotten offers like this in the past from other vendors, used them and never had a problem. I paid the $5.95 with ****** and received the DVDs rather quickly, in a few days. With the holidays and such, I never had the time to even sit and view them, however, on 12/28/2023, I received an email from ****** that I had paid $47.31 as a "Recurring Payment". I immediately called the 888 phone to get it cleared up but only met with an automated voice asking me to leave a message, which I did. From there, I contacted their Support line and all of my interaction with them, multiple back and forth emails, etc. is in the uploaded document. What really gets me, is that I was very clear about my desire to cancel any transaction with them and have my money refunded! But it all falls on deaf ears. They keep trying to offer more "Free Bonuses" and cheaper monthly fees. I'm not sure if they are angling to stall me for the 14 days so they can say what, I missed the cancellation window? It has left me wondering about the honesty of my fellow men. I know, too extreme. Anyway, I've read other complaints on your site and they all sound the same. I know it's ******, (just found out) but can't you do something? Whatever, thank you for anything you can do...***** *******

  Business Response

  Date: 03/01/2024

  Hi BBB,

  This is our response letter to the complaint filed by ***** *******. In this file, we have explained her purchases and fees.

  If you have any concerns or questions about the letter, please feel free to contact us.

  Thank you!

• Initial Complaint

  Date:20/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered online "Exercise for Injuries" download for $19.00 on November 6, 2023. On November 17, 2023, a debit of $47.31 was withdrawn from my account without my permission. I did not subscribe for any additional purchases. I want a refund for the additional charge of $47.31.

  Business Response

  Date: 30/11/2023

  Hi Better Business Bureau,

  Hope you are all well.

  Please see the response letter attached in regards to the complaint filed by ***************************** last November 20, 2023.

  Feel free to reach me if you have any questions.

   

  Thank you!

• Initial Complaint

  Date:16/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a DVD from this company for $5.95 in July. I received the **** but without telling me, the company has been charging me ***** monthly since then.

  Business Response

  Date: 23/11/2023

  This is the response letter to Mr. ***************************** complaint about the charges on his account. All communication history and purchased records are included in the submitted report. Thank you and let us know if you have any questions.

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an exercise CD from this company for $5.95. I received the Cd but then they began billing me $47.31/month saying I am a lifetime member. Evidently, they plan on billing me forever.

  Business Response

  Date: 09/07/2023

  We are grateful for your inquiry. The response letter that we sent you contains the explanation to **********************'s BBB Complaint, which outlines all the transaction information, and invoice that was sent to him. If you require further assistance regarding this complaint, please email us at ********************************

• Initial Complaint

  Date:22/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered exercise instructions and DVD for $19.00 never received since then I am being automatically charged $47.31 every month 2/21/23 $47.31 3/20/23 $47.31 total monies to be reimbursed $113.62

  Business Response

  Date: 29/03/2023

  We are grateful for your inquiry. The response letter that we sent you contains the explanation to *********************************** BBB Complaint, which outlines all the transaction information, and invoice that was sent to her. If you require further assistance regarding this complaint, please email us at ********************************

• Initial Complaint

  Date:05/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial transaction was an impulse purchase of a DVD ****** **** *** ******* from ********* 12/19 and received the DVD. I was put on a subscription list and charged monthly without my knowledge with no benefit. I recently was made aware of the monthly charge which by this time has added up to a significant amount. Customer service (all by chat and email) was able to refund a small portion of the total charged. I have requested to talk with someone outside of customer service about the mistake. I am unhappy with the resolution but can not reach anyone with decision making authority at the company to explain and come to a mutually acceptable solution.

  Business Response

  Date: 13/12/2022

  Thank you for contacting us. In response to this complaint, we contacted the customer, provided them with a thorough explanation of the charges, and completed the required refunds to resolve the issue satisfactorily. Feel free to contact us at ******************************** should you need further assistance

  Customer Answer

  Date: 07/01/2023

  
  Complaint: ********
  
  I am rejecting this response because:while the customer service department did what they could to resolve the issue and refunded a small portion of my payments (3 of 23), I do not believe the resolution was satisfactory.  I received nothing of value for my payments because I was never aware of a subscription I was enrolled in while buying a DVD.  In addition, I strongly recommend that the business CLEARLY communicate that a buyer of their products will automatically be subscribed to one of their programs at the time of purchase and potential buyers of this companys products should look for unwanted ongoing charges from the company which will NOT have the company name associated with them. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 17/01/2023

  We are grateful for your inquiry. We sent your grievance to the Healing Through ************************* Team, who took swift action and provided the customer with a comprehensive explanation of the charges. It is important to note that this has nothing to do with Exercises for Injuries, as the purchase was made through ********* and ****** **** ***** **** ******. The message we are sending you contains the response letter to ******************************* BBB Complaint from the Healing Through Movement Customer Support, which outlines all the transaction information, emails, and other communication that was sent to her. If you require further assistance regarding this complaint, please email us at **********************************

  Customer Answer

  Date: 19/01/2023

  
  Complaint: ********
  
  I am rejecting this response because: while the customer service team did process an additional 3 refunds (Thank you for that!  It's a start and I appreciate your help!) there are still 17 remaining payments (over $1000) that were not refunded and I still have not received anything of value for this subscription service that was automatically added on to a DVD I ordered.  
  
  Sincerely,
  
  ***************************