Customer ReviewsforAccess Gas Services Inc.

This company signs you up with misrepresentation and then when you cancel they ignore your and do nothing. For months I tried to cancel with them in 2018 and got nowhere. This has gone on for years now and the 5 year is almost up and still no progress. So, now I had to move due to my daughter's illness and they are trying to charge me a cancellation fee, which I definitely am not paying. They threaten to send you to "collections" and use scare tactics. This does not work with me....my biggest scare is my daughter's health. Even though I cancelled with them they say there is no confirmation number on their file so they can charge me.... The original contract would be up in November 2023. I have MOVED and have a doctor's ****** stating I had to move and all was out of my control so they can do whatever they want but they will never get a dime out of me. I refuse to pay a cancellation fee for something that was misrepresented and also that is unnecessary because of a simple and reasonable move. **** **** * *** ***** *** ***** *** ** * ***** ** *** ****** ***** 

Access Gas has attempted to attempt resolution numerous times with ************************* in regards to her account. If ********************* would like to contact ******************************* ****************** directly at the number outlined below, Access Gas will be able to properly address the complaint. Thank you for bringing this complaint to our attention, Sincerely, Access Gas Services Inc. P: ************ (Ext: 245) E: **********************************

Did not save much with whatever they offered and they appeared in the ****** ** bill but when I sent notice about move to ****** ** they did not get the notice about the move. They charged a penalty because they claim they were not advised about the termination. They stated the "The amount set forth on this Statement is a debt due and owing to Access Gas Services Inc. and has been calculated based on the losses and expenses that Access Gas Services Inc. has incurred as a result of the termination of the Agreement prior to the Agreement End Date" Not sure what losses they experienced **** **** **** ******* ***** ***** *** **** ***** * ** *** *** **** ** * ******* ** *** ****** *** **** *** *** ***** *********

Access Gas has attempted to attempt resolution with *** **** ***** in regards to her account. If **** ***** would like to contact Michelle M****** (Customer Service) directly at the number outlined below, Access Gas will be able to properly address the complaint. Thank you for bringing this complaint to our attention, Sincerely, Access Gas Services Inc. P: 604-519-0862 (Ext: 245) E: [email protected]

**** ** *** ****** *** ********* *** **** **** ** ******* It's ******** same they would not leave u til I signed, and completely mislead me. Why would I sign up for something 3xs the cost with a cancelation fee of 500.00 . What company does this, I think it's a ******** organization, ******* **** ******* ****** **** ********* *** *** ***** ***** It's been proven they're rates r substantially higher. My account is from 2017, the rates have never been what they advertised. It's a ****, big time. They scare people with collections, what the customer who has been ****** *** has to do is DO NOT PAY THE BILL. ***** *** **** ***** * *** **** *****

To Whom It May Concern, Access Gas Services (“Access”) has numerous consumer protection measures in place to ensure all customers understand what our Agreement entails and who our sales agents represent. When an Access sales agent presents themselves to a customer at their home or place of business, they prominently display an ID badge identifying himself/herself as a representative of Access, complete with our logo and business license number. Should the customer elect to enter into an Agreement with the agent, a complete copy of the signed Agreement is left with the customer. Our Agreement clearly states the price and term agreed to and all Terms and Conditions pertaining to the commitment and the Customer Choice program. *** ***** ********* entered into an Agreement with Access on January 18, 2014. A Third-Party Verification (“TPV”) call is mandatory for all customers to complete, which confirms their understanding and acceptance of the key terms of the Agreement. During the TPV call completed on January 21, 2014, *** ********* confirmed that she was left a copy of her signed Agreement and that she understood that Access would be supplying her natural gas at a price of $6.89/GJ for a five-year term. *** ********* confirmed her understanding of her cancellation provisions and that she will continue to receive her natural gas bills from ******** and that Access is an independent gas supplier that does not represent ******** or the government. Following the successful TPV call, *** ***** ********* was successfully enrolled in the Customer Choice Program. Following successful enrollment, ******** mails an enrollment confirmation letter to all customers who have enrolled in the Customer Choice Program which confirms the customer’s rate and term. On September 22, 2016, Access received notification from ******** that the account associated with *** ***** ********* was closed. On November 1, 2016 Access sent *** ***** ********* the first of three (3) collection notices. The first notice states that the customer is required to contact our office with updated information regarding the closed account. It also states that if the account is not reactivated within 60 days from the date of closure, Access will assume that the customer has terminated the Agreement and early exit fees will apply. Access did not hear from *** ********* between September 22, 2016 when the ******** account closed and December 1, 2016 when the second notice was mailed to her. The second notice outlines the exit fees owing on the Agreement as a result of ***** ********* closing the ******** account prior to the Agreement End Date. Access extended a 30% discount on these fees if paid within 15 days of the notice date. On December 14, 2016, Access sent *** ***** ********* the third and final collection notice. The third notice states that the account is now overdue and that Access will proceed with further action if not paid. With Access receiving no response from *** ***** *********, her account was sent to ******* ****** ******** on February 1, 2017. If at any time *** ********* would like to reach a mutual resolution, she is welcome to contact Michelle M******, Customer Service Specialist, directly at the number outlined below. Sincerely, Access Gas Services Inc. Phone Number: ************

* *** ****** A lady came and sweet talked my business partner into pretending she was protecting us and giving us low price on gas. When received the bill it’s triple and some months 4 times more. When called to to cancel they were rude and unhelpful. Said there is nothing we can do! I can’t believe this business is legit. This is the biggest **** I have ever come across.

To Whom It May Concern, Access Gas Services (“Access”) has numerous consumer protection measures in place to ensure all customers understand what our Agreement entails and who our sales agents represent. When an Access sales agent presents themselves to a customer at their home or place of business, they prominently display an ID badge identifying himself/herself as a representative of Access, complete with our logo and business license number. Should the customer elect to enter into an Agreement with the agent, a complete copy of the signed Agreement is left with the customer. Our Agreement clearly states *** ***** *** **** ****** ** *** *** ***** *** ********** ********** ** *** ********** *** *** ******** ****** *******. Ms. **** ****** entered **** ****** *** **** ******* **** *** ********* into an Agreement with Access on October 23, 2019. A Third-Party Verification (“TPV”) call is mandatory for all customers to complete, which confirms their understanding and acceptance of the key terms of the Agreement. During the TPV call completed on October 24, 2019, Ms. ****** confirmed that she was left a copy of the signed Agreement. Ms. ****** confirmed that she has the authority to bind agreements for **** ****** *** **** ******* **** *** ********* and confirmed that she understood that Access would be supplying their natural gas at a price of $5.89/GJ for a five-year term. Ms. ****** confirmed her understanding that **** ******* **** *** ********* will continue to receive their natural gas bills from ******** and that Access is an independent gas supplier that does not represent ******** or the government. Following the successful TPV call, **** ****** *** **** ******* **** *** ********* was successfully enrolled in the Customer Choice Program on October 25, 2019. Following successful enrollment, ******** mails an enrollment confirmation letter to all customers who have enrolled in the Customer Choice Program which confirms the customer’s rate, term and expiration of the 10 day cooling period. On September 21, 2020 Ms. **** ****** filed a dispute requesting that **** ****** *** **** ******* **** *** ********’s Agreement be terminated. The Access CSR offered Ms. ****** a Price Adjustment Option to reduce her rate to $4.89/GJ or a reduced exit fee, both to take effect on the next anniversary date – January 1, 2021. Ms. ****** was not happy with these two resolutions offered to her, expressing that Access wasn’t helping her out. On November 6, 2020, Access received a dispute adjudication letter from *** ******* ******** ********* ********** stating **** ****** *** **** ******* **** *** ********* ********* *** ****** ** ** ***** *** ******* *** **** ****** **** ****** *** ******* *** ********. Ms. **** ****** has the option to cancel the Agreement prior to the end of term in accordance with the Agreement’s Terms and Conditions. If at any time **** ****** would like to discuss the Access Agreement, she is welcome to contact Michelle M******, Customer Service Specialist, directly at the number outlined below. Sincerely, Access Gas Services Inc. Phone Number: ************ /

Don’t sign their any documents! Before I start my story I want to let you know that I have been going through a lot of stress after realizing that I have been misrepresented by the above mentioned company who hires untrained sales persons whose job is to just get the customers sign the agreement ** **** ** ****** This service was not explained to me as a long term contract. Access gas called me and person said the cancellation will cost me $1682.86 but they will give me 30% discount If I pay it in 2 weeks. * ***** **** * ********** ******** My contract only left 2 more months but they cost us $1178.00 which made me so much stress. Don’t listen anything from them.

To Whom It May Concern, Access Gas Services (“Access”) has numerous consumer protection measures in place to ensure all customers understand what our Agreement entails and who our sales agents represent. When an Access sales agent presents themselves to a customer at their home or place of business, they prominently display an ID badge identifying himself/herself as a representative of Access, complete with our logo and business license number. Should the customer elect to enter into an Agreement with the agent, a complete copy of the signed Agreement is left with the customer. Our Agreement clearly states *** ***** *** **** ****** ** *** *** ***** *** ********** ********** ** *** ********** *** *** ******** ****** *******. Ms. ***** ******* entered ****** ******** ******* into an Agreement with Access on June 20, 2018. A Third-Party Verification (“TPV”) call is mandatory for all customers to complete, which confirms their understanding and acceptance of the key terms of the Agreement. During the TPV call completed on June 21, 2018, Ms. ******* confirmed that she was left a copy of ****** ******** *******’s signed Agreement. Ms. ******* confirmed that she has the authority to bind agreements for ****** ******** ******* and confirmed that she understood that Access would be supplying their natural gas at a price of $5.89/GJ for a five-year term. Ms. ******* confirmed her understanding that ****** ******** ******* will continue to receive their natural gas bills from ******** and that Access is an independent gas supplier that does not represent ******** or the government. Following the successful TPV call, ****** ******** ******* was successfully enrolled in the Customer Choice Program on June 21, 2018. Following successful enrollment, ******** mails an enrollment confirmation letter to all customers who have enrolled in the Customer Choice Program which confirms the customer’s rate and term. On March 30, 2021, Access received notification from ******** that the account associated with ****** ******** ******* was set to close effective April 30, 2021. On May 31, 2021, Access sent Ms. ***** ******* the first of three (3) collection notices. The first notice states **** *** ******** ** ******** ** ******* *** ****** **** ******* *********** ********* *** ****** *******. It also states that ** *** ******* ** *** *********** ****** ** **** **** *** **** ** ******* **** ****** **** ****** **** *** ******** *** ********** *** ********* *** ***** **** **** **** ****** Access did not hear from Ms. ******* between April 30, 2021 when the ******** account closed and June 30, 2021 when the second notice was sent to her. The second notice outlines the exit fees owing on the Agreement as a result of ****** ******** ******* closing the ******** account prior to the Agreement End Date. Access extended a 30% discount on these fees if paid within 15 days of the notice date. On July 5, 2021, the Access Collections Department called Ms. ***** *******. Ms. ******* expressed that she was not aware of any fees involved in closing the ******** account prior to the Agreement end date. The Access CSR quoted Ms. ******* her early termination fee of $1,178.00 if paid by July 15, 2021. Ms. ******* told the Access CSR that ****** ******** ******* is no longer in business and she cannot afford to pay the amount owing. Ms. ******* asked the Access CSR to email the invoice to *******************************. Access has not heard from Ms. ******* since emailing her a copy of the invoice. Sincerely, Access Gas Services Inc. P: 604-519-0862 (Ext: ***) E: [email protected]

This company is really just a completely ***** ****, they sell you on a "cap" price, that the salesman tells you is the highest you will pay if the market prices go above that price, implying that their prices will fluctuate with market prices and lock you on a 5 year contract at roughly 3x the average market price. ** ********* ** **** *** ** **** ** ********** ******* **** **** **** ******** *** ******** ***** ******* ** * ******** ******* **** *** ***** ***** **** ****** ** ******* ***** ** ****** ***** ***** **** **** ** * **** ** **** ******** ******** ** **** ** ****** 

To Whom It May Concern, Access Gas Services (“Access”) has numerous consumer protection measures in place to ensure all customers understand what our Agreement entails and who our sales agents represent. When an Access sales agent presents themselves to a customer at their home or place of business, they prominently display an ID badge identifying himself/herself as a representative of Access, complete with our logo and business license number. Should the customer elect to enter into an Agreement with the agent, a complete copy of the signed Agreement is left with the customer. Our Agreement clearly states the price and term agreed to and all Terms and Conditions pertaining to the commitment and the Customer Choice program. *** ****** ****** entered into an Agreement with Access on July 6, 2017. A Third-Party Verification (“TPV”) call is mandatory for all customers to complete, which confirms their understanding and acceptance of the key terms of the Agreement. During the TPV call completed on July 17, 2017, *** ****** confirmed that he was left a copy of the signed Agreement. *** ****** stated that he is the ******** Account Holder and confirmed that he understood that Access would be supplying his natural gas at a price of $6.89/GJ for a five-year term. *** ****** confirmed his understanding that he will continue to receive his natural gas bills from ******** and that Access is an independent gas supplier that does not represent ******** or the government. Following the successful TPV call, *** ****** ****** was successfully enrolled in the Customer Choice Program on July 18, 2017. Following successful enrollment, ******** mails an enrollment confirmation letter to all customers who have enrolled in the Customer Choice Program which confirms the customer’s rate and term. On May 10, 2021, *** ****** called the Access office wanting to cancel the Agreement, expressing that he was unhappy that his bills are high. The Access CSR explained to *** ****** that his Access guaranteed fixed rate stays the same and depending on his bills will vary based on consumption. The Access CSR explained to *** ****** that, as stated in the Agreement, TPV call and ******** confirmation letter, he was given 10 days from the date of enrollment to cancel the Agreement without penalty. This cancellation term is clearly listed on the front page of his Agreement. The final question of the TPV confirmed that he understood his right to cancel the Agreement within 10 days. Furthermore, the ******** confirmation letter explicitly states the last date to cancel the Agreement. The Access CSR directed *** ****** to the first page of his Agreement under “Cancellation” where it states after the initial 10-day period, the Agreement may only be terminated on the next available anniversary date with applicable liquidated damages due 60 days prior. The Access CSR then attempted to offer *** ****** a Price Adjustment Option to reduce his fixed rate at which time *** ****** expressed that he was not happy with these options and opted to end the call. If at any time *** ****** would like to reach a mutual resolution, he is welcome to contact Michelle M******, Customer Service Specialist, directly at the number outlined below. Sincerely, Access Gas Services Inc. P: 604-519-0862 (Ext: ***) E: [email protected]

This response from the company is standard ****. They can and do break multiple of these "protections" the that the company lays out in this reply and intentionally misleads people, and actually there is even lies about what this person told me over the phone. This is ***** plain and simple.

Again to a main complaint because none of this addresses the fact your sales rep told me multiple times "this program will be lower than ****** ** rates" and assuring me of this, without telling me the current rates or any indication on forms or the call of current rates compared to your rates I believe this complaint should stand

"****** *** ****** ****** ******* ** ****** *** ********** ********** **** ** *** ******* **** *** ***** *** ***** *** ****** *** ********* ** *** ****** **** *** ****** ********** ***** **** ***** *** **** *** ********* ** *** ***** **** **** ***** ** ************" This statement is untrue my complaint was that I was **** to by the sales agent. he violated articles ** * *** ** and ** in the code of conduct and misled me about the TPV call. As well this CSR **** about this complaint to the **** as well as violated article ** of the code