Business Profile

Auto Repairs

Capital Automotive Equipment Ltd

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Capital Automotive Equipment Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:24/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Not only was the product I ordered delivered extremely damaged but it was not as advertised. The add for the product listed clearly said a food cart with trailer package including high visibility tail lights. The product delivered does not have tail lights, and the trailer package is now an easy install as promised, this cart doesnt come with the wheel ***** and fenders like the others of this type, it is not meant to be converted to a trailer like the ones built for that purpose which is what they advertised! Their solution for this was to offer $100 for the missing tail lights which isnt enough to purchase the tail lights themselves aside from having to pay someone to cut, fabricate and install them! They are offering no reimbursement for replacement for the damaged unit at all and the shipping company is denying a claim due to the package being improperly packaged and not properly protected.
Business Response
Date: 24/09/2024
While we do partner with third-party carriers for shipping and are not directly responsible for damages caused in transit, we completely understand how receiving a damaged product is disappointing.
To confirm our claim is still pending with the shipping company and has not been denied
We can confirm that a compensation of $150 has been offered to address the missing tail lights and ease your installation process. It is intended as a goodwill gesture to help resolve the issue.
However, before purchasing the cart with a trailer kit, you were clearly informed it will require installation depending on your specific use case. It was indicated that the trailer kit would require installation upon delivery, you acknowledged it before your order was placed. When we state easy installation, it is for someone who knows that they are handy enough to do the process. We can't gauge a person's capabilities for installation nor are we responsible for it.

Customer Answer
Date: 25/09/2024

Complaint: 22330593

I am rejecting this response because:
as stated in my most recent email.
easy to install
At no point did you make mention that easy to install required me to hire a welder to not only weld this together but to also design and fabricate wheel ***** and anything missing from this trailer package

Your add clearly stated the tail lights are installed on this trailer therefor you should cover the cost to purchase and install them seeing as you advertise that you sell it this way but clearly do not and $150 doesnt cover these necessary costs to cover that which should have been included!

The claim for damages is being denied as the shipping company states the package was not properly packaged and protected meaning your company did not do its job prior to shipping! There was nothing more then plastic wrap covering the corners of this when sending it with the shipping company therefore that should also be your responsibility.

I am going to be out several thousands of dollars to complete the follow tasks of
-Body work to repair damages
-designing, fabricating, welding to install wheels, axels, wheel well protection, and the trailer package itself
-The cost of tail lights
-The cost to hire someone to wire and install tail lights (because as mentioned in your add this was part of the unit)
So again I am asking for reasonable compensation from your company to help cover the costs associated with something I have already paid over $9,400 for otherwise I will have no choice but to bring this to court and sue for the extra costs associated when I clearly asked these questions before purchasing from you! At no point was there made mention that a welder and fabricator or anyone with a special skill set would be required to do this task! You told a female exactly what she wanted to hear to make the necessary sales for personal gain on your part at someone else's expense!

Sincerely,

******** ****
Business Response
Date: 26/09/2024
The term "easy to install" refers to standard assembly and does not exclude the possibility of requiring additional expertise, such as welding, which we communicated prior to your purchase.
It was clearly stated that the responsibility for proper installation, including any necessary customization, rests with the buyer.
We take great care in thoroughly inspecting our equipment before shipping and adhere to strict packing standards. After reviewing the images of the damage, it seems that the equipment may not have been offloaded correctly. As outlined in our shipping claim policy on our website, the shipping company's decision is final.
Regarding the tail lights, we believe our offer of $150 in compensation is reasonable, as our policies do not cover labor costs.
Lastly, please be aware that we do not offer an exchange, refund, or return policy for any equipment sold, which has always been stated on our website
Customer Answer
Date: 26/09/2024

Complaint: 22330593

I am rejecting this response because:
You are blaming the off loading of the unit now that you have no one else to blame for your careless mistakes? All 4 corners of the unit, the places there you put no protection other then plastic wrap just so happens to all get damaged while off loading the unit? No! As stated above it was damaged in shipping due to lack of packaging just like the shipping company told me when I contacted them, lets not play the blame game here.
in regards to the tail lights I purchased and paid for a unit that clearly listed came with INSTALLED high visibility tail lights! Therefor you should be covering the cost of them and any necessary work to install them.
if this is your final offer for the damages, mislead direction and missing key components on the unit as listed in your sales add, you leave my no choice but to go to the court house and file a claim against your business, unless you intend to respond with a reasonable offer to cover the necessary costs of making this unit up to the standard of what I paid for by Monday September 30th 2024 I will be going to the court house on this day to file.
Sincerely,

******** ****
Business Response
Date: 27/09/2024
Following a comprehensive review of your case and our previous discussions, the company has decided to extend a final compensation offer of $250, which reflects the amount you originally indicated as reasonable. This offer represents the full extent of what the company is willing to provide under the circumstance.
Additionally, we would like to remind you that upon receiving the shipment, you signed the delivery document, thereby acknowledging and accepting all terms and conditions associated with the purchase. As we have previously communicated, any claims related to shipping damages must be addressed directly with the shipping company. Our policy, clearly stated on our website, specifies that the company is not responsible for any damages occurring during transit, and this responsibility rests solely with the shipping provider.
Should you choose to decline this final compensation offer and pursue legal action, please be advised that we will vigorously defend our position. We will engage legal counsel to protect the companys interests and will seek to recover all associated costs, including legal fees and any financial losses related to the time and resources spent on this matter.
We believe this final offer is both fair and in alignment with our policies. We encourage you to consider this resolution to avoid unnecessary legal proceedings and bring this matter to a close in a mutually agreeable manner.
Initial Complaint
Date:04/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a septic on April 4th, 2024, It arrived and after inspecting it it was smashed and unusable. I contacted Capital Automotive and they said they would file a claim against their shipper. We were refunded the shipping cost but not the cost of the Tank. It's now 6 months later and no contact and no refund.
Business Response
Date: 04/09/2024
Hello **********;

When the septic tank left our warehouse it was in brand new conditon, when the septic tank was delivered to you by the shipping company ********** Express the *** (proof of delivery) was signed by the receiver and no damages were noted. Therefore we have already filed a claim however since as the receiver you signed the *** without damage the shipping company ********** Express has not accepted the claim.
As well for the shipping fee that you were already refunded CAEL ourselves have sent you back the money on our own, and at CAEL we did not receive any refund from the shipping company for this
Initial Complaint
Date:03/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a tire install machine and a wheel balancer from Capital Automotive Equipment. Niether machine has worked correctly. The wheel balancer does not stop and is a safety hazard because it spins extremely fast and does not slow down or brake when it is supposed to. It spins forever then beeps incessantly and then gives the same reading no matter how many balancer wirghts are applied.The tire machine only spins one direction which if it jams putting on a tire creates a danger for the operator that could cause the tire bar to eject from.the tire and seriously injured or kill the operator. Numerous contacts have yielded two replacement parts being sent and no response after that. Have had the machines for almost 3 months and have not been able to change and balance a set of tires. It takes them weeks to respond to repair inquiries if at all. Would like a full refund. They have not responded to my last inquiry in over 3 weeks.
Business Response
Date: 07/01/2024
I am sorry for the issue you are facing. We did send parts, and we thought that the problem had been resolved. We stand up behind our products, and our service team will be in contact with you tomorrow to follow up with after-service .

Customer Answer
Date: 13/02/2024

Complaint: 21081610

I am rejecting this response because:
In response to the last response on my complaint they did call me and promised to have the issue fixed. This was on Jan 7th ****. Since then i have tried to diagnose the issues however I mentioned compensation or a refund and they said they would have a manager call me. This was about 2 weeks ago. They did try to call me once but i was indisposed and they said they would call back the next day. I have not heard anything from them since. I would like a full refund at this point as neither machine works and they have not worked since they were received. i've had these two non working machines for almost 5 months now.

Sincerely,

***************************
Business Response
Date: 14/02/2024
That is not true. We called multiple times by WhatsApp, your direct line, and sent a text message, but we are still waiting for a reply.
We sent the parts for the tire machine, and we got a notification that you got it with your signature; the only pending part is the one for the balancer, which should arrive soon.
please to reach us out to make the process going faster

Customer Answer
Date: 15/02/2024

Complaint: 21081610

I am rejecting this response because:
I received no tracking number. The parts for the tire balancer are still not sent. The goods still do not work. I would like for them to provide a full refund.

Sincerely,

***************************
Business Response
Date: 21/02/2024
Hello,
This is not true. We sent the parts, emailed the tracking number, and attached a screenshot of the package, which was delivered to your address with your signature proof on it.
Customer Answer
Date: 23/02/2024

Complaint: 21081610

I am rejecting this response because:
Before i reopened the complaint i did not have the part for the tire machine. I did receive it after the complaint was reopened originally. I was unable to add that part to my complaint status until you responded so now i have added it. I still have not however received a part for the tire balancer you said you were waiting for a response from the manufacturer its been another week and a half since then with no response.
So i still have a broken tire balancer which renders me at a standstill. Very unimpressed with the speed of service. October 15th to Feb 23 and still the one machine is not working. Thats 4 months and 8 days or 131 days with no resolution. it should not take this long to fix the issue. You should have just sent a tested and working machine this one has multiple issues.

Sincerely,

***************************
Initial Complaint
Date:21/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchase a stand on skid steer for this company and asked why the control patterns were not placed in ISO formation instead of H pattern as I common North American control on these types of machine granted I did this sight unseen but had requested this of them before purchasing. as is the machine cannot be operated as it is a huge safety concern and the controls will cause an accident I had asked for them to reach out to the manufacture on how to resolve this as it is a ***** made product backed by them. To which I did not get any assistance on. On the website is does not state the pattern control of the machine and if this was made aware I would have bought more locally.
Business Response
Date: 22/12/2023
You bought the machine over a year ago and have just complained. All our mini skid steers come with H pattern control, which is mentioned in the manual, and we also sent you a video of the machine functioning before you bought it. We did talk to our engineer overseas, and he mentioned that they never made it with the Iso control only in the bigger skid steer; we are still in communication with them to get more information on how you can modify we will get back to you as soon as we got an answer from them.
We appreciate your patience and hope you have a wonderful day.
Customer Answer
Date: 06/02/2024

Complaint: ********

I am rejecting this response because:
I reject your responses as I havent recieved any communications from the company since my complaint but from the website I have found a general response to hear type of complaints against them and can speculate that its going to go on that its been a year and that they assume that the control pattern is standard but that is moronic in its stance and not very convincing as they can state that in there website very easily which they dont as I would not have purchased the machine as its not safe in my business so more on the end of falsely identifying a product to make a sale. Also in my original complaint for a machine that has only had 9 hours of operation and to be rusting out faster the a car on an ******* salted highway. Seems like they are aware of the product they are willingly selling and just dont care to rip people off as long as one of 100 get through with them.

Sincerely,

*********************
Business Response
Date: 07/02/2024
Hello,
We followed up with the factory again, and they confirmed that the control pattern can not be modified; otherwise, it will damage the machine's proper functioning. and again, if you leave your machine outside with no cover, it will get *****, and there is nothing to do with product quality,
we have the same machine inside our warehouse in ******* and ** branches, and they still look brand new with no rust on them.
Customer Answer
Date: 07/02/2024

Complaint: ********

I am rejecting this response because:
In the life of the unit ****************************** climate controlled garage so I prove that the equipment you are selling is below grade and as such I rusting already , and why dont you publicly list that it is an H pattern design none of your website guide states this matter again if this was the case then I wouldnt have even bothered with this overseas piece of you know what

Sincerely,

*********************
Initial Complaint
Date:30/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a scissor lift 03/02/2023 Arrived with no instructions, no solution by them, it don't work correctly, finaly with some adjustment on hydraulic sometimes it lift car sometime no, but **** has never respond to my demand of complete instructions for this material.It clearly not lift the capacity indicated and a professionnal told me that lift is dangerous to use and very very cheap, not in north america safety norms, it's probably chinese material i'm affraid of use it.After only 6 month of not regulary use, it **** oil from hydraulic cylinder and the motor won't work correctly. I have had my car block in the air 2 days for an electrical problem in the lift unit, many many problems.......I'have lost much than 6500$... 5,391.18$ in this dangerous lift and ****+ $ in repairs for nothing because all is garbage and there nothing to do with that.This thing is just inusable for lift cars, that's not correct to sell material like this, it can injurie or kill someone.
Business Response
Date: 31/10/2023
Hello,
We carry all our install manuals on our website, as well if you can provide your phone number we can send you the full install video
For the leak you can forward us over some photos and we can provide you the parts to correct this,

Customer Answer
Date: 31/10/2023

Complaint: ********

I am rejecting this response because:

Hello, there was nothing on your site when i have buy this lift, and you haven't help me by mail or phone when i contacted you in february.
Now there is a notice as i can see on your site, okay that's good but for my problem when i have received your material, it's totally useless there was a problem with the unit, and i think it's not normal for a brand new product.

Yes give me an email and i can send you pictures of the leaks but for what exactly? For send me a packet of seals or you pay for the work for replace the seals too?
No i'm sure, and i don't want to spend much money and time for that piece of scrap, i will be happy to send you a video of the lift when it can't lift a poor golf mk5. ****kg capacity, a golf is ****kg and it can't lift, if i remove the wheels of a car, i have to maintain the lift at a minimum of 3ft of height, if i down the car, the lift can't re up and i have to stabilise the car with jacks and lift again with less charge on it, that's really really good for work on a car without transmission or engine so what can we do for this BIG problem?

And for the safety, no coment...

You have sell me 5k+$ a non fonctionnal chinese lift who really cost 1.5k + shipping on alibaba, that's the real story and i'm not the only one in this case so now i tell you what a good company do.

Solution 1: Refund me a partial amount for the money i've spent in it

Solution 2: Take the lift back and refund me

Sincerely,

***********************
Business Response
Date: 31/10/2023
You can provide us your number so that we can send you over the full install video to ensure you had installed the lift correctly. As well to send us a video of the leak for that we can provide you the part as there is a 1 year warranty on parts
Customer Answer
Date: 02/11/2023
Complaint: ********

I am rejecting this response because:

Okay send me your video at ******************
Pure waste of time the lift is instaled correctly, that's not the first and a tech has diagnose the trouble he repairs lifts all days, and the big trouble is that lift is pure garbage, 0 fiablility that things needs repairs all time and nothing is good so stop kidding me.
At my old shop we have 2 used rotary, they work's perfectly and they have so many years, they're just good quality and safety, that's the difference...

Answer my question, you say you send me the seals, but what you do for the work, you will pay for the replacement or sent me a technician? And If your new parts leaks again after 2 weeks, we do the work again? Do you think i enjoy repair this 6k$ garbage all time?
I'm tired to deal with you, you don't want to do the good things, next step will be evaluation of the lift and complaint in court with others, that's all.
Not normal to sell dangerous material like this, i'm sure you don't use your own products, this material can kill, i'm affraid of use it, if an accident happen you have to pay all your life for your innaction.

Sincerely,

***********************
Business Response
Date: 02/11/2023
********* are tested before they are shipped out. Since you are mentioning you did not receive a manual then we cannot be sure it was installed properly therefore we are still waiting a contact number to send the video
our warranty is parts only for 1 year, this is posted on our website very clearly. Therefore we will send out the seals for the warranty (however we will need a video or photo proof of this( since so far we have not received any video or photo of this.
when you provide your contact number we can send the install video to check your install, when you send us photo and video of this leak, we can then send these out to you. Lastly if you send a video of this lift in operation to show us what is happening with it, as once again all we have is your text saying it doesnt work however no photo or video on this

Customer Answer
Date: 06/11/2023
Hello

You say ********* are tested before shipping.
-Tested where and by who? Before leave *****? Tell me if your lifts respects ******* ******************************** mine was tested here in ****** it doesn't work so stop ***** or sent me a proof.
You want proof from me for leaks and trooble, no problem.
Youtube links:

******************************************

******************************************

What's next?
I don't want just 2 seals, that's just one problem, but the entire lift is a big problem.
** ** ***** * **** * ************ *** *** ******** *** * *** *********** *** ********* **** ** *** *******

Or if you want you can take this lift and refund me, i will be very happy to remove this from my garage.
Business Response
Date: 08/11/2023
We have reviewed both videos, it is showing that the lift goes up when there is no car on the lift, however when the car is on the lift then it does go up. There is a few reasons for this,
Firstly please provide your electric voltage, amp and whether scissor lift is on a dedicated line as this can be a reason the lift is not working when a car is on it,
Secondly we can send over a video of a pressure valve to adjust that can solve this problem, please provide your phone number and we will be able to send over the video by this

Thank you
Customer Answer
Date: 09/11/2023
Send me your video by mail at *********************
And for the leak, you want proof, you have, and now what we do for that???????
Business Response
Date: 10/11/2023
Thank you for providing the email, we have forwarded over both videos for you to review, we also recommend checking your electrical to ensure it is 110V, 30 amp and this unit needs a dedicated line (if you do not have this electrical the lift will not go up)
If your electric is correct per above, follow both videos for the install and air adjustment
For the seals we will be shipping those out to your address and will be sending you the tracking number to your email as well

Initial Complaint

Date:26/10/2023

Type:Product Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

Purchased a brand new vehicle hoist from captial automotive equipment and it was damaged in many ways and missing parts and pieces. Sent pictures to the company and phoned in to get problem sorted out. Little to no customer service has happened no solution to the issue. Calls have been ignored and hung up on. Manager wont call back no email response with a solution either. Hoist is needed to run a repair shop and time is of the essence.

Business Response

Date: 27/10/2023

I spoke to **** and explained that we had already ordered the new 4 rods with fastener, and we would be shipping two drip trays, motor capacitor and hardware right away.
Also, I explained about the casters that don't come with this lift, but if he wants to buy it, we can give it to him at our cost price of $250 .

Customer Answer

Date: 27/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

Customer Answer

Date: 27/10/2023

Customer Answer

Date: 07/02/2024

Back in october 2023 i had purchased a 10000lb 4 post vehicle lift from capital automotive equipment. Upon arrival of the hoist it was heavily damaged. I waited and waited for a response from them and filed a claim with BBB to get some help. We were able to sort out they could get the proper parts coming to fix the hoist. The parts showed up at the beginning of January and were incorrect. The lift cylinder on it is damaged and leaking oil and no body had gotten back to be with a solution. I am beyond upset with the service and support from capital automotive and would like a refund for the total amount for the hoist and send it back shipping payed for by capital. This has been one of the worst experiences with a company i have ever had and very unprofessional. Thanks for your time

Business Response

Date: 09/02/2024

I spoke to ****, and we came up with a solution: we will send him a new cylinder and replace the current motor, so all these parts will be shipped within three business days.

Customer Answer

Date: 13/02/2024

Complaint: 20786339

I am rejecting this response because: i will need to see if the parts fit in order to proceed, like before the parts did not work as they should. Will wait and confirm.

Sincerely,

*********************

Business Response

Date: 14/02/2024

We sent a picture of the parts needed, and the **** confirmed is correct; now we are shipping the parts to his door, and this problem should be resolved after that.

Customer Answer

Date: 08/03/2024

Complaint: 20786339

I am rejecting this response because:

as we have spoke in the past capital was to send me replacement parts for the failed parts in the brand new hoist. After discussing with the manager he was to send me the parts right away. I was given a tracking number for the parts, but nothing has arrived. I contacted capital and have no response. I called the shipping company with the tracking number and they don't have the parts. Time is of the essence as i have a customer car tied up on it. I would like to get to the bottom of this right away or I will be requesting my money back.

judging by the lack of customer service in the past the future wont be any different.

Sincerely,

*********************

Business Response

Date: 08/03/2024

We apologize for the delay; as promised, we sent the parts the same day we spoke last time, and unfortunately, the shipping company lost the package. we will be sending new parts on Monday.

Customer Answer

Date: 08/03/2024

Complaint: 20786339

I am rejecting this response because: for me to be satisfied i will need to see the parts before i want this case closed, how long for the parts to get here if they leave Monday? Time is of the essence
Sincerely,

*********************

Business Response

Date: 12/03/2024

We do apologize for the delay. We did ship the *********** after we spoke with you last time, but unfortunately, the shipping company lost the package. We tried to contact them multiple times, but they could not track it. We booked shipping for new parts today through a different company; we will be issuing the tracking number as soon as they pick it up

Customer Answer

Date: 12/03/2024

Complaint: 20786339

I am rejecting this response because: we will wait for the parts to be in my hand before we move forward to close the case.

Sincerely,

*********************

Initial Complaint
Date:16/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a car lift from **** on Sept 25 2023, after delivery and inspection find out that it was missing many items and broken one, I contacted **** many time like over 15 email and did refuse to send me the missing part and broken parts for the purchased I pay in full with all items included in the purchase, also, after advising them that I am loosing money from my business day to day due to the missing part, they advised not their problem and they will send the parts when they have time, been over 2 month and they refuse to answer my call or reply to my email request about the missing part, i need help from BBS to have the company refund me or send me the missing and broken parts, we are loosing about **** a day to not able to use the lift. thank you
Business Response
Date: 18/10/2023
Hello,
Our team has been in contact by email and on phone about your parts, as already mentioned on the phone we have already ordered the parts for you. They will be arriving to our warehouse end of this week and will be airmailed to your location for next week. The tracking number will be provided to your email as well.

For the damaged parts we have already refunded you $100 for this.
Customer Answer
Date: 18/10/2023

Complaint: ********

I am rejecting this response because:
I was provided with the same answer 1 month ago, and they mentioned that they do have all the parts in the warehouse when spoked to them in the beginning of September, so this is not true they will never send me the parts I am requesting to have the parts send no later then October 20 2023 with tracking number and will not close this dispute until I get the missing parts on hand, since the just copy and paste what was given has an answer over a month ago, ** **** *** ***** ** **** .

Sincerely,

********************
Business Response
Date: 19/10/2023
Hello,

The parts were at the manufacture and they have already shipped them to us, you will be receiving your tracking number in the next coming days

Thank you
Customer Answer
Date: 27/10/2023

Complaint: ********

I am rejecting this response because:
**** never send me a tracking number or the parts, I say before they are lying and this need to stop.

Please reopen the case since it was never delivered or anything done on that matter

Sincerely,

********************
Business Response
Date: 27/10/2023
Hello

We have sent over 3 emails now asking you to confirm the parts for we can send them out directly to you
Initial Complaint
Date:05/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Trying to get my excavator fixed under their warranty theyre not getting back to me and not answering for the repair service but they told me to call
Business Response
Date: 06/06/2023
Hello **********;

Please send over the issue you are having with your excavator to the email: *****************************************************************

Along with your invoice number for the warranty

Thank you
Initial Complaint
Date:25/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** *** ***** *** ***** * **** ** ******* ********** ********* ******** ** ******** *** ******* **** * ****. I have lots of communication with them before the purchase and after. They will not take responsibility and do not want to fix the problem. The unit I received is not the unit I was promised. ***** *********** ** **** **** ******* ** ******
*start of email*
I have a pile of correspondence with you guys. I've asked numerous questions that you guys answered and I didn't receive what you guys promised. Your website shows the red model, ****** shows the red model and the blue model but you guys confirmed I would get the red one. You confirmed this over email and text and on the phone. Now you're telling me you guys only sell the black one?
**** ***** ***** **** * ***** ** ***** it's got corrosion issues, and doesn't have your name on it. The unit i received is much smaller in overall width and length than whats in the manual you sent me. The pump unit is completely different. I have a shipping weight of only 750 lbs on the unit I received but the unit I was promised and that your advertising should be 1322 lbs, says it right in the manual you guys sent me. I was also told it does come with the necessary plugs and cables in which it didnt.
Again, very unhappy with what you guys are doing, ***** ***********.
I expect a replacement or a refund.
*** ****
**********
*end of email*

I purchased this lift on Thursday September 22/2022

Subtotal $3,156.79
GST @ 5% $157.84
Total $3,314.63
Deposit $500.00 (**********)
Balance due $2,814.63 (e-transfer)

* ******** ******* ** ******
Business Response
Date: 03/11/2022

Hello,

We told you over the phone that we can not guarantee the unit will be red, We mentioned to you it comes in mostly black and a few are red. The freight company accidentally put the wrong weight when booking the equipment over the phone, the correct weight is in the manual as you have seen. It was just for shipping where the weight was incorrect. We also sent you videos and the manual before you purchased as well for you to review.

Regards,
CAEL

Customer Answer
Date: 03/11/2022

Complaint: ********

I am rejecting this response because:
*** **** *** ********** ****** You have not once ever told me over email, text, phone call that there are black units. Like iv already stated before and asked you guys numerous times that your website shows the red unit, and your ****** ads advertise blue units and red units. That is why I had confirmed many times with you guys which one will I receive. You guys confirmed it'll be a red one. Also the manual you sent me shows the dimensions and weights that the unit should be and I am inches short every which way ***** and 600 lbs lighter. I confirmed with Day and ross, the shipping company that they do reweigh the parcel once it arrives at there facility. If there was any discrepancies, they would have it corrected.

Sincerely,

*** ****
Business Response
Date: 04/11/2022
Hello,

We can not compensate you with 50% of the total cost of the item. The amount we can compensate you is $800 (non negotiable) or you can return the item exactly the way it came to you all packaged in the crate and you will receive your full refund.
Regards,

Capital Automotive Equipment Ltd.

*** ******* ************
**** ************ ***** ** *****
***** *** **** ******* *** ******* *** ***
Web: https://www.capitalautoequipment.com/

Customer Answer
Date: 25/11/2022

Complaint: ********

I am rejecting this response because:

The crate was extensively damaged and in no means able to repackage and ship back. Are you guys are willing to pay compensation for my time and materials in building a new crate? I already lost all my trust in capital automotive equipment. I do all this work and effort and you guys won't refund me or only partial refund. This is honestly not looking like a really good option. If you guys would have sent me the lift that you are advertising and that you have confirmed that i would be getting, we would not be having this conversation. An $800 refund is not acceptable for your ***** *********** negligence.
These two options that you gave me are unsatisfactory and I will be filing a claim with the courts.

Sincerely,

*** ****
Business Response
Date: 28/11/2022
Hello,

In order to return any equipment the product must be packaged the same way it was delivered to you just like with any other company.

Regards,
CAEL
Customer Answer
Date: 28/11/2022

Complaint: ********

I am rejecting this response because:
I will be filing through the courts on this matter.

Sincerely,

*** ****

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Capital Automotive Equipment Ltd is NOT a BBB Accredited Business.