We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Encore Towing & Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:23/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against Encore Towing for towing my vehicle from a common strata property on January 5th, 2025, without proper authorization or notice, which resulted in an unjustified $504 charge.Summary of Incident:I mistakenly parked the vehicle in an assigned spot, an error for which I sincerely apologized. However, I pay for parking in the lot and expected management processes to be followed.The stratas property manager, *******, has confirmed in writing that Encore Towing is not authorized by the strata and that the towing was not requested or approved by management.This towing action directly violates our strata bylaws, which require prior management authorization and either a warning or an attempt to contact the vehicle owner before removing a vehicle.Key Issues:No Authorization: The towing was unauthorized by strata ************* Notice: I was not informed the vehicle had been towed, and only became aware nine days later when contacted by management.Unreasonable Fees: Encore Towing charged $504, including a $40 per day storage fee, without providing an opportunity to mitigate the costs by notifying the management. Supporting Evidence:Written confirmation from the property manager that strata did not authorize the towing.Relevant strata bylaws demonstrating that the towing violated established rules.Resolution Requested:I request that Encore Towing reimburse the full $504 charged for the unauthorized towing and associated storage fees.If this issue is not resolved, I am prepared to escalate the matter further through the ************************* (CRT). I kindly request that Encore Towing respond promptly to this complaint and take steps to prevent similar unauthorized actions in the future.Sincerely,******* *****

Encore Towing & Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.