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          Prime Rentals has 1 locations, listed below.

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            • Prime Rentals

              Box 1286 5584 Sunshine Coast Hwy Sechelt, BC V0N 3A0

            Business ProfilePrime Rentals

            RV Dealers

            Contact Information

            Box 1286 5584 Sunshine Coast Hwy

            Sechelt, BC V0N 3A0

            (604) 885-6422

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            Box 1286 5584 Sunshine Coast Hwy, Sechelt, BC V0N 3A0
            BBB File Opened:
            8/11/2010
            Business Management
            • Owner / Manager, Manager
            Contact Information

            Principal

            • Owner / Manager, Manager

            Customer Contact

            • Owner / Manager, Manager
            Additional Contact Information

            Fax Numbers

            • (604) 885-3889
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            25/10/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Between August 20th and 27th, 2023, I rented an SUV (2023 *** *) from Prime Rentals. During the time that I rented the vehicle, they allege a scratch and a dent occurred. They immediately charged me $1000 for the damage as a "deductible" (stated on invoice). I subsequently filed an insurance claim with my credit card company, as they have rental car insurance. I have submitted all the required documents to the credit company, however they require a detailed damage report and estimate from a repair shop, from Prime Rentals. This has not been forwarded, as Prime Rentals claim that they "****** *** *** *** **** * **** *** ******* ******." No date has been offered regarding when this will happen. As a result, I am unable to submit my insurance claim, with no end in sight. Each time I have asked for this report, the owner/manager offers no date of resolution to this issue. He has also stated that the repairs will likely cost "**** **** **** *****", leaving me concerned and stressed about the possible costs, but with no indication of how much, or when I will know the exact amount.

            Customer Reviews

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            Local BBB

            BBB serving Mainland British Columbia

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