Reviews

Review Details

• Review fromDaniel L

  Date: 19/06/2023

  1 star
  Scammer. They are only a broker, not a towing company. They charge before the actual towing company provides the service. I was overcharged and was promised a refund. Nothing happened after over 6 months of chasing. They wont reply to my emails now. AVOID!!!!! They used to have an accounting section on their phone line. Not anymore. AVOID!!!!

• Review fromXiao Y

  Date: 20/03/2023

  1 star
  I had a service this year. They said the charge is 140$ + tax but the final bill is over 200$. They emailed me my bill but I dont think they calculate correctly. So I emailed them back to give me an explanation. Nobody called/emailed me back ever.

  Roadplus Brokerage

  Date: 23/03/2023

  Hi ******, we understand your frustration. As a Roadside Assistance broker, we make it clear to our customers on the charges that were made. In fact, there is material and evidence to prove any fees, additional charges and how we operate.1. On our website's Terms and Conditions page, it explains every detail.2. Over the phone calls - every representative states a base rate, plus any fees and tax that apply.i. service fees for our broker dispatch, fuel surcharge which are used in every transportation service and Sales Tax that is applicable to the province you live in.ii. At the beginning of each call, we quote every customer. In fact, we also mention in advance the extra costs of upgrades that are required by the towing company or technician to completely the job safely and appropriately up to code.iii. A verbatim at the end of the call is mentioned. "Any cancellation fees, additional services or change in service will apply to the final bill. iiii. If the customer agrees, we then dispatch out. Failing to hear or understand any of this is not our responsibility. iiiii. At that point, a SMS text is sent to the customer's phone number on file (unless it's a landline) that states the following below.iiiiii. Also, an e-mail is sent out automatically. that states the following below.[TTN Roadside Assistance, your service has been set up and updated. Cancellations fees, change in service, upgrade or additional required services apply to the final bill after service is complete. Your driver will call you when their nearby or upon arrival.For any additional inquiries, contact us: ************** press 1 for Assistance or 3 for Billing. Thank you for choosing TTN Roadside Assistance.]3. Lastly, once we are invoiced, we're able to then bill the customer appropriately if any additional charges incurred on the job by the towing company or technician. Now, after all of this, are you still proposing we are over charging you? Please remove your numerous reviews online as they are completely false and please understand the miscommunication. Please be aware that we take full responsibility of our actions, and you sir, need to do the same.

  Xiao Y

  Date: 23/03/2023

  First, you did sent me the invoice. The invoice also includes the rate that you chargers me, the km. So I do a simple math and dont get the bill that over 200$. Second, I called your customer service. If you press 3 for your billing concern, customer can ONLY submit their concern by email. Nobody will answer your billing questions through phone. I already sent you a couple of emails and wanna get an answer how you calculate the invoice. Because from my calculation, I dont get the 200$ bill. However, up to now. Nobody responded an email to me. If I cannot get an explanation from your side, we I cannot leave a negative comments for you? You guys dont care about customers question. From my feeling, as long as you get the money, your company just kick out the customer without answering any questions for their billing.

• Review fromTricia D

  Date: 28/02/2023

  1 star
  Evidently, the worst towing company I have experienced. They didn't come to tow my car and kept my money with refusal to refund. MY car is still requiring a tow and they asked for an additional charge. This is a fraudulent system with zero empathetic customer service or acts of resolution. Stay clear of this company if you're looking for a good service.

  Roadplus Brokerage

  Date: 23/03/2023

  Hi *****, we understand your frustration. We have refunded you. As a Roadside Assistance broker, we make it clear to our customers on the charges that were made. In fact, there is material and evidence to prove any fees, additional charges and how we operate.1. On our website's Terms and Conditions page, it explains every detail.2. Over the phone calls - every representative states a base rate, plus any fees and tax that apply.i. service fees for our broker dispatch, fuel surcharge which are used in every transportation service and Sales Tax that is applicable to the province you live in.ii. At the beginning of each call, we quote every customer. In fact, we also mention in advance the extra costs of upgrades that are required by the towing company or technician to completely the job safely and appropriately up to code.iii. A verbatim at the end of the call is mentioned. "Any cancellation fees, additional services or change in service will apply to the final bill. iiii. If the customer agrees, we then dispatch out. Failing to hear or understand any of this is not our responsibility. iiiii. At that point, a SMS text is sent to the customer's phone number on file (unless it's a landline) that states the following below.iiiiii. Also, an e-mail is sent out automatically. that states the following below.[TTN Roadside Assistance, your service has been set up and updated. Cancellations fees, change in service, upgrade or additional required services apply to the final bill after service is complete. Your driver will call you when their nearby or upon arrival.For any additional inquiries, contact us: ************** press 1 for Assistance or 3 for Billing. Thank you for choosing TTN Roadside Assistance.]3. Lastly, once we are invoiced, we're able to then bill the customer appropriately if any additional charges incurred on the job by the towing company or technician. Now, after all of this, are you still proposing we are over charging you? Please remove your numerous reviews online as they are completely false and please understand the miscommunication. Please be aware that we take full responsibility of our actions, and you sir, need to do the same.

• Review fromDan L.

  Date: 21/10/2022

  1 star
  This company is the worst one I ever seen. My uncle’s car was dead in his garage and no need any equipment. And I called them for towing service to dealership. I gave them detail information such as distance, the color of the car, the brand and so on. They quoted me between $130 to $160. We agreed with the price and they took my credit card information. After couples days. I found they took $320 from my credit card without a invoice.

  Roadplus Brokerage

  Date: 23/03/2023

  We don't have you on file. False review.We understand your frustration. As a Roadside Assistance broker, we make it clear to our customers on the charges that were made. In fact, there is material and evidence to prove any fees, additional charges and how we operate.1. On our website's Terms and Conditions page, it explains every detail.2. Over the phone calls - every representative states a base rate, plus any fees and tax that apply.i. service fees for our broker dispatch, fuel surcharge which are used in every transportation service and Sales Tax that is applicable to the province you live in.ii. At the beginning of each call, we quote every customer. In fact, we also mention in advance the extra costs of upgrades that are required by the towing company or technician to completely the job safely and appropriately up to code.iii. A verbatim at the end of the call is mentioned. "Any cancellation fees, additional services or change in service will apply to the final bill. iiii. If the customer agrees, we then dispatch out. Failing to hear or understand any of this is not our responsibility. iiiii. At that point, a SMS text is sent to the customer's phone number on file (unless it's a landline) that states the following below.iiiiii. Also, an e-mail is sent out automatically. that states the following below.[TTN Roadside Assistance, your service has been set up and updated. Cancellations fees, change in service, upgrade or additional required services apply to the final bill after service is complete. Your driver will call you when their nearby or upon arrival.For any additional inquiries, contact us: ************** press 1 for Assistance or 3 for Billing. Thank you for choosing TTN Roadside Assistance.]3. Lastly, once we are invoiced, we're able to then bill the customer appropriately if any additional charges incurred on the job by the towing company or technician. Please be aware that we take full responsibility of our actions, and you sir, need to do the same.