Reviews

Review Details

• Review fromPrecious O

  Date: 17/02/2025

  1 star
  This is to express my dissatisfaction with the services provided by Canada Line Moving. My experience has been incredibly frustrating and disappointing, with multiple issues throughout the process.Initially, I was given a quote for moving 1000lbs of goods from ************* to *******, *******. Despite my insistence that my belongings did not weigh that much, I was assured that once the items were weighed at the companys office, I would be informed of any adjustments. I agreed to this arrangement and sent a deposit of $200 via e-transfer as requested.The original pickup date was scheduled for December 14, 2024. However, the company failed to show up on that date, arriving instead on December 17, 2024, causing me to incur additional costs as I had to rent a U-Haul and secure temporary storage for my items. This delay significantly impacted my plans, and I was left scrambling to find a solution.Following the pickup, I was promised delivery within 7 business days, but the items were not delivered until January 9, 2025well beyond the agreed-upon timeline. To make matters worse, I was asked for an immediate payment of $771, which I again transferred via e-transfer, despite having already paid the deposit. This added to the already stressful situation.For the 3 weeks and 2 days that my belongings were delayed, my 8-year-old child and I had to sleep on the floor, causing both physical discomfort and emotional strain. I experienced severe back pain and was unable to properly care for myself or change clothes during this time.Additionally, upon the delivery of my items, one of my bottles of ****** ********** Champagnevalued at over $400was broken. I immediately filed a complaint, only to discover that the total weight of my belongings was only 200lbs, not the 1000lbs quoted initially. This discrepancy is deeply troubling, and I have photographs and other documentation to support my claims.

• Review fromHeinz D

  Date: 18/11/2024

  1 star
  . We hired a moving company (Canada Line Moving) to transport our goods. The moving company's quote was $1400. After the movers loaded their truck with our goods they informed us that we had more stuff than anticipated and that the cost is now $5400.00 and that I had to pay them before they transported our stuff to ********** so basically they held our goods hostage. Also they did not accept credit cards, only cash or bank transfers. So we ended up paying them in cash. So far I haven't been able to find the name of the company owner. I know that because he phoned me and his name came on my caller display. Also, they didn't give us a copy of the invoice. He said that he will email us a copy of the invoice which he never did. Luckily my wife took a picture of the invoice.

• Review fromcheryl z

  Date: 07/11/2024

  1 star
  Quote give 1700 has yet to be delivered since loading up Oct 22 and the want more money. They dont use ********** or **** tho was allowed to put a $200 deposit down on my **********. Before they even left from picking and loading they wanted money by etransfer only $3000 Have not received the items in ******* yet and now they want more money another $1200 so the truck can leave the depot in. *******. Did not receive confirmation that it finally left the depot. Ask for pictures of the list of the items unreadable. ( can send pictures) Im scared they wont deliver until more money is paid Would not recommend this moving company they need to be shut down

• Review fromJoel A

  Date: 17/10/2024

  1 star
  Handling of our personal belongings were very poor. We have lost a lot of our stuff costing approximately and I believe more than three thousand Canadian dollar total of damaged and lost. I paid them $5,962.90 to move my stuff. I filed a claim in July 19th, 2024 and up this very moment- to date October 17th, 2024, there is no progress yet.