Business ProfileforOSIM Canada

-On June 4 2022, my mom (***************), went **** at Metrotown -The salesman said the chair was not in stock, that it will be a back order -My mom hesitated, but the salesman recommended the 1 year deferred payment plan with no interest and assured her that the plan will only start after delivery -Salesman said that the company will send monthly paper statements to house -My mom believed him and placed the order -The chair was delivered on Nov. 18th 2022 -From then until August 2023, my mom did not receive any paper statements in the mail -In August 2023, she received a call from ******* asking her for over $6000 of interest. She's never heard of the company and thought it was a **** -I later receive an email from ******* (my mom used my email), noticed it had my mom's name on there with an overdue amount, so I told her about it -She went to the store and the sales people there assured her that she shouldn't be paying interest since she received the chair on Nov. 18th 2022 -She was told to call their manager ******. His assistant picked up the phone and told my mom not to worry and to go find the store manager *** for help -Called ****** again later and he says it's not their problem and to contact ******* (my mom did not know ******* was involved when she placed the order)-Called ******* over a dozen times and they finally said there are two solutions. 1. ****** can cancel original order. 2. Backdate the date to Nov. 18th 2022 -Called ****** again, but he refused to make the changes -My mom proceeds to call him several times after that and was told by him to shut up -After that nobody picked up my mom's calls anymore -My mom is very disappointed and feels ******* and played around by **** and ******* -My mom is willing and have already paid the original price ($13,696.03) but does not feel that the now over $7000 in interest is fair to her. She only made the purchase because she was assured that the payment plan would not start until after delivery of massage chair.