Business ProfileforTuGo

I purchased travel medical insurance from TuGo prior to a trip to ******, departure date was **** 9/2022.I became very ill in ****** and when I finally contacted an agent they promised to have an English speaking doctor call me. I had already seen a ******* doctor and been to a hospital in Huatulco. No doctor ever called back while I needed help and some questions answered. Since I returned home I have tried to contact TuGo at various phone numbers and they have not returned my calls. They owe me money for the costs incurred that took place in Huatulco Mexico. I have sent them 3 emails. They have not replied to any of my attempts to contact them. I think their company is dishonourable, disreputable, and unreliable. I would like an investigation and help from you to have my claim looked into. My policy # is **********. They owe me $231.54. I am very upset that this company is acting fraudulent and disrespectful. I am an honest customer with a very small claim and I should be treated with respect. This is the second time I used them, and the first time I have made a claim.*** (********************